I have a gambling problem. I have had it for a few years now, and have squandered away thousands of pounds on online casinos. I have self-excluded myself from most, but last night, I had the familiar urge to gamble again. I came to this forum, looked up new casinos and registered with slotboss.
I did the usual thing I do and sat up into the late hours, playing slots there. I kept losing so kept putting in another £50 until eventually, I won £100 and decided to withdraw it, thinking I'd just self-exclude myself again and cut my losses (again).
I was suprised when I got an email this morning from slotboss saying this:
Hi ******,
I am writing to you regarding the account that you recently opened with us. Back in November, you requested to be self-excluded on our sister site, BetUK. As such, we have closed this account and voided all deposits. The £310 deposits will not be taken from your card and will be returned back to your available balance within a couple of working days. I emphasise that any winnings accrued by self excluded players are never returned to them. Should you have any questions, please do not hesitate to contact us.
I know it may not seem like a lot to some of you, but getting my money back, I felt like crying.
I have never had this before with any other casino, so I can just say thank you slotboss!