I've been having the 'pleasure' of dealing with the Skrill customer service department for a couple occasions the past week. I must say I'm properly annoyed by the quality of their customer service. If they ask me to press 6. for ENGLISH, then I'm expecting to deal with a flawless English customer service employee. Although I understand the fact that companies outsource their CS department to foreign countries with low labor costs, in my opinion it should never influence the quality of the customer service.
It cost me a lot of effort to understand what these Eastern-European CS agents had to say. My current problem with Skrill is that I made a deposit of a couple of hundred euros with iDEAL (Dutch payment processor) and they claim the sum didnt arrive, while it has been deducted from my bank account and GlobalCollect payment status shows as "Corrected". Currently I'm still awaiting their final response of Skrill through email since last Friday, while they claim to respond within 24 hours. The transaction was of 25-07-2013, and it only shows "Instant" payments do have delays at times.
I even made my bank put in an investigation regarding the missing funds.
Has anyone experienced a similar problem of an instant payment not arriving in time? If so, how has this been solved and how long did it take?
It cost me a lot of effort to understand what these Eastern-European CS agents had to say. My current problem with Skrill is that I made a deposit of a couple of hundred euros with iDEAL (Dutch payment processor) and they claim the sum didnt arrive, while it has been deducted from my bank account and GlobalCollect payment status shows as "Corrected". Currently I'm still awaiting their final response of Skrill through email since last Friday, while they claim to respond within 24 hours. The transaction was of 25-07-2013, and it only shows "Instant" payments do have delays at times.
I even made my bank put in an investigation regarding the missing funds.
Has anyone experienced a similar problem of an instant payment not arriving in time? If so, how has this been solved and how long did it take?