Hey guys,
Just wondering something. Not going to name the casino but this is something that happened.
A while back, I decided to give gambling a break. At that time I was getting high amounts of spam from all sorts of casinos to my main isp email address (Its static and cant be changed either). Many had unsubscribers that didnt work (In fact it would often make the spam worse).
Not knowing how long I was going to "break" for I decided to mass email 100's of casinos a request to make sure if I had an account there to close it, if they have to put it down as a self exclusion...fine.
The plan was after the break, I would play at new casinos or if I remembered any from the email list I sent a mass closure of account notice to I could ask for the closed account to be lifted and continue to play.
This evening I was playing at a casino. I joined, couldnt recall ever playing there (perhaps a new site design). I put in my details, entered my old mobile phone number which I havent had for years (purely because recently I have had a lot of casino spam texts to my phone who require you to text a premium number to unsubscribe, and also a lot of phone calls). My new (well spam only) email address was used.
Started depositing. Lost a bit (nothing too major, but still a bit). Wondering if I could claim a free chip I asked support.... Only had around 20p left of my balance.
They told me that they detected I have self excluded (could of been linked to a group or something that I did that mass email to). Then went on to say my account will now be terminated and some manager will be in touch.
They also informed me that I had used some different info to sneak through the auto banning system. I mean what the hell? name, address, post code.... all the same as usual and what I would of used to ban myself with anyway (As per casinos terms.... 1 account per household, so surely their systems are not working if it didnt ban me after my post code and house number was submitted).
Clearly if I had won, the same procedure would of been actioned, where my account is terminated, funds made void.
Is it wrong to then think... If I had won, they would of had my money, so my deposits should be refunded back to me (at least part of the deposits) ? Yes I gambled, yes I put my money in and lost it.... However I was under the belief that if I had won, I would of got my money. As I mention, their servers should of picked up my house number and postcode and blocked the account either because I had self excluded (Bear in mind, as above, if their email was on the mass email list or a group they are linked to, then many I didnt have accounts with, but they still blocked my details) or if I had ever been noted as having an account, banned for breaching the "only 1 account per household" rule.
If they hadnt terminated my account, then as far as id be concerned, it was bad luck, 1 of many losses, but next time could be my lucky day.
Just wondering something. Not going to name the casino but this is something that happened.
A while back, I decided to give gambling a break. At that time I was getting high amounts of spam from all sorts of casinos to my main isp email address (Its static and cant be changed either). Many had unsubscribers that didnt work (In fact it would often make the spam worse).
Not knowing how long I was going to "break" for I decided to mass email 100's of casinos a request to make sure if I had an account there to close it, if they have to put it down as a self exclusion...fine.
The plan was after the break, I would play at new casinos or if I remembered any from the email list I sent a mass closure of account notice to I could ask for the closed account to be lifted and continue to play.
This evening I was playing at a casino. I joined, couldnt recall ever playing there (perhaps a new site design). I put in my details, entered my old mobile phone number which I havent had for years (purely because recently I have had a lot of casino spam texts to my phone who require you to text a premium number to unsubscribe, and also a lot of phone calls). My new (well spam only) email address was used.
Started depositing. Lost a bit (nothing too major, but still a bit). Wondering if I could claim a free chip I asked support.... Only had around 20p left of my balance.
They told me that they detected I have self excluded (could of been linked to a group or something that I did that mass email to). Then went on to say my account will now be terminated and some manager will be in touch.
They also informed me that I had used some different info to sneak through the auto banning system. I mean what the hell? name, address, post code.... all the same as usual and what I would of used to ban myself with anyway (As per casinos terms.... 1 account per household, so surely their systems are not working if it didnt ban me after my post code and house number was submitted).
Clearly if I had won, the same procedure would of been actioned, where my account is terminated, funds made void.
Is it wrong to then think... If I had won, they would of had my money, so my deposits should be refunded back to me (at least part of the deposits) ? Yes I gambled, yes I put my money in and lost it.... However I was under the belief that if I had won, I would of got my money. As I mention, their servers should of picked up my house number and postcode and blocked the account either because I had self excluded (Bear in mind, as above, if their email was on the mass email list or a group they are linked to, then many I didnt have accounts with, but they still blocked my details) or if I had ever been noted as having an account, banned for breaching the "only 1 account per household" rule.
If they hadnt terminated my account, then as far as id be concerned, it was bad luck, 1 of many losses, but next time could be my lucky day.
, would I be able to get a free chip to play a bit more?")
