Leighh12345
Non-Gambler
- Joined
- Jan 22, 2017
- Location
- Hanwell
I firstly want to say I'm a gambling addict. I was able to open an account with a sister site of a company I have self excluded from two of their other sites. I checked in their terms and didn't recognise the owners. As I'm self excluded from loads of online casino's usually if I try to open a new account with a company I'm excluded from they will not let me. My issue is this... yesterday I spent 8hours plus gambling and this morning I received an email about responsible gambling. I contacted them to ask if I was self excluded from any of their sites and they said yes we will now be closing your account because your excluded from our other sites. My issue is this.... they say that they didn't pick up on my excluded status because I used a different address. I didn't the address where I live has changed slightly and because I had to choose from the drop down box I had to choose flat b instead of flat 2. All other details email address/ date of birth/ phone number etc is the same. Any thoughts?
I can't believe they just check the address. They say that if I had sent in documents they would have picked up on it, so if I had tried to withdraw they would have closed my account straight away and refunded my deposits. I would just like to know what people think about my situation.
I can't believe they just check the address. They say that if I had sent in documents they would have picked up on it, so if I had tried to withdraw they would have closed my account straight away and refunded my deposits. I would just like to know what people think about my situation.