Rushmore Casino Experiences

[gerilege]

Same here, approved and supposedly sent via courier on 22nd May, no check, no reply to my email I played there after a long pause just because I read they wanted to come on board, but unanswered emails and delayed cashouts are not a good sign.

Ok, live chat told me there's a payment delay and it is likely that the check has not been sent at all as there's no tracking#. Almost 3 weeks should be enough for a wannabe accredited casino for cutting a cheque, or at least send an email that the payment is delayed.

 

[The Dude]

I've PMd the casino rep...

 

[Rushmore Casino]

Thanks for bringing this to my attention. This matter was resolved and the player has received his check.

Please let me know if there any other problems.

All the best,
Gabriel

 

[chuchu59]

Thanks for bringing this to my attention. This matter was resolved and the player has received his check.

Please let me know if there any other problems.

All the best,
Gabriel

Biggest problem is that you dont accept moneybookers. I would love to play at another RTG.

 

[gerilege]

Thanks for bringing this to my attention. This matter was resolved and the player has received his check.

Please let me know if there any other problems.

All the best,
Gabriel

Confirmed, the courier delivered a cheque this morning CET.

I got an EUR cheque instead of USD and from the EUR amount it seems that in my case the bonus amount was not deducted from my account when the cashout was approved, but it is now deducted from the value of the cheque finally sent. Don't know whether it was only for me, or general practice, but good to know that it might be the case if you play here.

 

[Audioz]

in my case the bonus amount was not deducted from my account when the cashout was approved, but it is now deducted from the value of the cheque finally sent. Don't know whether it was only for me, or general practice, but good to know that it might be the case if you play here.

It's exactly written in their T&C:

"This is a Play Bonus - the bonus credits are for wagering purpose only, and only winnings from the bonus (and not the bonus itself) may be cashed out. At the time of a cashout the amount of the bonus will be deducted from the balance."

 

[The Dude]

Just a heads up that we have a new Rep for Rushmore. Please welcome new member "Jade"
https://www.casinomeister.com/forums/members/

 

[Audioz]

The problem is, that they have very often connection problems, beause even when i play in FUN Mode, the connection get lost very often in one day and sometimes you can't log in about some minutes, or even some hours!

 

[Jade@rushmore]

HI

Thank you for the warm welcome,

I have a sincere interest in improving the company that I work for in any way possible so I welcome any constructive criticism that you may have (I would love to hear some good stuff too ). I am open to help any of our customers in a personal way if for some reason you are needing further assistance than what the customer service can provide. My position is as the fraud manager so I am quite a busy woman as you can imagine but the company's best interests are always my priority so I will try to help as much as I can. I will be checking in on the forums as often as possible and hopefully posting frequently.

Looking forward to meeting more casinomeister members

Kind Regards,

Jade

 

[gerilege]

It's exactly written in their T&C:

"This is a Play Bonus - the bonus credits are for wagering purpose only, and only winnings from the bonus (and not the bonus itself) may be cashed out. At the time of a cashout the amount of the bonus will be deducted from the balance."

Thanks for the reply, but you didn't get my point. I had a balance of x+bonus, and I requested a cashout for x, which was approved, and I was left with a balance of bonus after the approval. After that I made some new deposit, and lost. Then the cheque was finally sent, but only for x-bonus, not for x. So the bonus was not deducted from the balance, but from the approved cashout (i.e. I have a transaction in my list for a cashout of x, and a cheque for x-bonus).
At some places you have to submit your request for x+bonus, at some places only for x. At Rushmore you seem to have to request x+bonus, but it would be nice if the rep could please confirm this.

 

[Robertsgirl]

My Experience with Rushmore

I think these ppl are headed in the right direction and Ill tell you why. I emailed Mr Brookman with the concern that ppl may not want to deposit $30 (that is their minimum). I explained that there are lots of low rollers and I myself would deposit on a weekly basis if it were lowered

Lo and Behold..I get an email saying "we received your email and after careful consideration, we decided to lower the minimum deposit to $20"

How's that for customer service?

Tried to deposit yesterday, using my prepaid Visa. The minimum deposit amount was $30.00. I received an error, which said to contact Customer Support. I contacted C/S and chatted several times. The C/S person was very nice, but didn't know why my deposit was declined. This would have been my second deposit with them. They had some really great deposit bonuses. Again, went to a Rival, my deposit went through just fine.

With my first experience, I kept getting kicked out using Quicktender. Again, spoke with C/S they said that they didn't know why, and their processor's were fine. Went to Club World what do you know, my deposit went through just fine. So went back to Rushmore, my QT deposit went through.

Very Frustrating, to say the least.

Okay, being from the US our options are very limited. I do not get it, why is it that we rarely receive any special promotions. Please read the Exclusive Bonus section. How many give anything to the US Players? You will find that the Casinos will offer, $20.00 ND to join. But sorry No US. At the beging of the thread, I see where a few players have mentioned this to Rushmore...Has anyone read where they were offered a reply??

Just my opinion.

 

[Jade@rushmore]

Cash outs with Rushmore

If you accept a bonus onto your account and then make a win, the Bonus amount will be deducted from your winnings at the point of withdrawal. So if gerilege received a withdrawal without having the bonus amount removed it must have been an accounting error. Under our rules the Bonus is supposed to be removed and to my knowledge always is. Human error has allowed the bonus to withdrawn in this circumstance noting more. Hope I have cleared this up.

 

[Audioz]

So if Audioz received a withdrawal without having the bonus amount removed it must have been an accounting error.

Sorry, but i've never made any deposit in your casino, so you mean another user

 

[Jade@rushmore]

Processing errors

In response to Robertsgirl.

There have been some processing problems occurring throughout this weekend, I can only presume at the time when you contacted CS they were not yet aware of the problem. I have been in contact with our processing Reps and they are having some configuration errors that they assured me would be resolved asap. Towards the end of next week will will have a third processor that will be independent of the other two and this will insure in the future we are less likely to have any depositing problems that widely affect our customers. I do apologize for any inconveniences and hope you will give us another try after this situation has been resolved.

 

[Jade@rushmore]

Sorry, but i've never made any deposit in your casino, so you mean another user

Yes quite right I do, still getting the hang of this

 

[Audioz]

What's about a deposit option with moneybookers?

I think you'll get much more customers, when you make this as an deposit option, because you're the first RTG Casino, which doesn't accept this

 

[chuchu59]

What's about a deposit option with moneybookers?

I think you'll get much more customers, when you make this as an deposit option, because you're the first RTG Casino, which doesn't accept this

Yep and if your customer support is okay, your casino and Club World will be the dominant RTGs for the future.

 

[gerilege]

If you accept a bonus onto your account and then make a win, the Bonus amount will be deducted from your winnings at the point of withdrawal. So if gerilege received a withdrawal without having the bonus amount removed it must have been an accounting error. Under our rules the Bonus is supposed to be removed and to my knowledge always is. Human error has allowed the bonus to withdrawn in this circumstance noting more. Hope I have cleared this up.

The above description doesn't describe my case, although it might be also an accounting error.

I have not received a withdrawal without having the bonus removed. Nor was the bonus deducted from my balance at the point of withdrawal, it was left on my account. I had a balance of "x"+"bonus" and I requested a cashout for "x". After a few days I got an email that my cashout request has been approved. My account balance was still "bonus". I thought I would play again, so I made a new deposit, my account balance became "new deposit" + "not removed bonus" + "new bonus", I played and lost it all, so my balance became zero. A few weeks later I received a cheque for "x"-"not removed bonus", although it was approved for "x". I believe that if I have an approved cashout for "x", I should receive "x", and not "x"-"some old bonus".

 

[Jade@rushmore]

When you request your winnings to withdraw the bonus amount will be removed (from the amount you selected to withdraw) regardless of if you left an amount equal to your bonus in your account or not. Whenever requesting a withdrawal with us you should request the entire amount and be aware that when your winnings are processed any bonus you used in attribution to your winnings will be removed. The bonus is never placed back to your account, the removal at the point of withdrawal is the end of the line for the bonus. I'm quite sure this is the general rule for all casinos offering play bonuses.

 

[Jade@rushmore]

What's about a deposit option with moneybookers?

I think you'll get much more customers, when you make this as an deposit option, because you're the first RTG Casino, which doesn't accept this

I am going to speak with the deposit manager today about this, and I'll keep you updated to the results.

 

[gerilege]

If you accept a bonus onto your account and then make a win, the Bonus amount will be deducted from your winnings at the point of withdrawal.

When you request your winnings to withdraw the bonus amount will be removed (from the amount you selected to withdraw) regardless of if you left an amount equal to your bonus in your account or not. Whenever requesting a withdrawal with us you should request the entire amount and be aware that when your winnings are processed any bonus you used in attribution to your winnings will be removed.

Thank you for clarifying this. In your first reply the "at the point of withdrawal" was a bit confusing for me. Now your second reply clearly explain your procedure regarding bonus-handling. But...

I'm quite sure this is the general rule for all casinos offering play bonuses.

I'm quite sure this is not. At some places it is not even technically possible to submit a request for the full amount. Or if it's possible and you do so, your request will be rejected.

 

[vinylweatherman]

Thank you for clarifying this. In your first reply the "at the point of withdrawal" was a bit confusing for me. Now your second reply clearly explain your procedure regarding bonus-handling. But...

I'm quite sure this is not. At some places it is not even technically possible to submit a request for the full amount. Or if it's possible and you do so, your request will be rejected.

This is the problem Playtech REQUIRE you to withdraw WITHOUT including the bonus, which you leave behind. As your withdrawal is confirmed, you will see the play bonus vanish from the balance as the screen refreshes.

RTG works differently, you should withdraw EVERYTHING, and the bonus is removed behind the scenes by accounting when payment is processed.

Gerilege lost out to this misunderstanding, having left behind not the bonus, but part of his cashable winnings. He then deposited again, needlessly binding this with the WR for a new coupon, which he then busted out on.

Casinos with play bonuses should ensure that their procedures are clear, as not every player "knows" how each software works, and may be basing their actions from what other casinos do "as standard".


Adding more deposit options could encourage a large influx of new players going for that $888 bonus. I suspect the lack of the popular Ewallet methods is inhibiting many non-US players from joining at present. Currently, it seems credit cards are the only realistic options, but this means eating HUGE currency conversion charges, especially as payment would be by cheque, which the bank would charge a fortune for clearing if it is in Dollars, as well as taking weeks to clear it.

A previous post implies that Rushmore cannot pay back to the method of deposit, and must pay by cheque, so even using Click2Pay and/or Citadel is a non-starter for me.

 

[chuchu59]

From my play at RTG, when there is a cash balance in my account, this is not tied to WRs for new deposits + new bonuses so I dont exactly follow this unless the rules are not the same for different RTG casinos.

 

[gerilege]

RTG works differently, you should withdraw EVERYTHING, and the bonus is removed behind the scenes by accounting when payment is processed.

I believe that not even all RTGs do it that way, or at least it happened to me at 2 non-rouge, non-accredited RTGs. My request for the full amount was rejected, and I had to request an amount of (balance - play bonus).

As for the payment options, I completely agree with you. Moneybookers would be fine, Click2pay would help for some.

 

[tesla]

I have been waiting over 2 weeks for a tracking number. Support says it will come around, but I'm getting a bit irritated at how long it is taking.

 

[waldokay]

Rushmore

I haven't played at Rushmore lately (or anywhere) as lightening took out my computer 2 weeks ago, but have deposited quite a bit there. I use a prepaid Visa from Walmart that isn't accepted at any other casino as the cards' t&c states not to be used at gambling establishments. Kind of makes me wonder!?

 

[Audioz]

I have been waiting over 2 weeks for a tracking number. Support says it will come around, but I'm getting a bit irritated at how long it is taking.

anything news about it, btw. have you got paid now?

 

[papasam]

Good day to all ....

Sorry for my Englisch , I am from Germany

The support is great at rushmore casino but I have the pronlemms this the withdraw .
I have withdraw the winnig via check. The check was sent on 12.06.2006. to me I have chat this the support and they mean that a must recieve the check not later that on monday (23.06.2008) but it is not happened.
I have chat this support again for about 5 days they means that my winnings are on their way to me. But they dont have the truckingnummber und it was the Bank delay. Today (30.06.2008) they dont know the trackingnummber und dont know when I will get the check....I dont know when i will recive the check but I will play in this casino again only then i recive it......

 

[kakata]

You can send an private message to Bryan...he speaks german, and he will be happy to help you.

 

[papasam]

Who is Bryan ? How can I send the privat message to him ? Sorry I am new here

 

[USA2112]

Who is Bryan ? How can I send the privat message to him ? Sorry I am new here

Here you go papasam, Click Here then click on contact info tab.

 

[kakata]

Who is Bryan ? How can I send the privat message to him ? Sorry I am new here

click on casinomeister which appears in blu.
thats Bryan "the boss"

 

[papasam]

Today I have chat this the casino again.....they have write to me :

"hi... still no tracking #, but we will email you as soon as we get it"
"as i said yesterday, there was a delay in the bank and it has caused checks to take longer than they should"

Hmmm.....I dont undestend it...20 days of delay

 

[tesla]

anything news about it, btw. have you got paid now?

I got the check a few days later although I never got the tracking number.

 

[Audioz]

That's certainly great, but why can't they tell anyone their check trackingnumber, because it looks like, that this is a major problem for this casino?

 

[Audioz]

Ok, i play now with the 400% slots bonus and have $2.500 in my account, but the only problem is, that you can't see, how much you have to playthrough, like in all another RTg Casinos, because the money is only in the Bonus Account, so i never know, how much i've wagered

 

[kakata]

Unfortunately you have to go to live chat and they will tell you how much more you still have to wager. Consider that if you play $1 bet you will approx wager 1000/1200 an hour.

 

[lushman0]

Withdrawl issues

Hi, Just discovered that this is my third deposit of $400 and used the bonuses eachtime. After my win thinking that I could withdraw my winnings I have to play a further $4000 as my bonuses are accumilated. This is even though on my first two attempts I lost the amount eachtime. On this attempt I have been playing over 3 hours and easily would have gone past the 15 times wagering bonus. Its still a nice win but didnt want to play the other $4000Old Attachment (Invalid)

 

[Audioz]

I'll never play there anymore, because their payouts are really sucks!

Lost my $ 2,500 within only 1 hour on $10 bets, without any free spins or big hit, never more than 5x the bet size!

 

[backjlack]

Hi,

I played at Rushmore a few weeks ago because they are accredited here.

I won a over 3000$ and I received my first payment on time, but the second is three weeks late. Because On June 8 they had informed me that my second withdrawal was processed, I deposited again at the end June (and won again). I learned at that point that my 'processed' withdrawal of June 8 still hadn't been sent.

The first support representative I contacted via Live Chat (name : Roberta)acted like I was complaining frivolously when I criticized Rushmore for not following their payout schedule. She insisted that I would be paid and could not understand that being paid 'eventually' is not acceptable from a casino that has a clearly defined payout schedule posted on their website. As a solution to my problem she offered to close my account! Her attitude was totally unprofessional and offensive and it does not fit a CasinoMeister accredited casino.

Later I spoke to another representative who told me Rushmore is having 'problems with their bank' which are causing the delays. I hadn't played an RTG casino in a very long time exactly because I couldn't stand hearing that exact same excuse over and over again.


Rushmore owes me over 5000$ at this point and I wonder when I will get my money.
The reason I chose to come here without waiting a bit more is because overall they did not give me the impression that they were taking the matter very seriously.

 

[Jade@rushmore]

Delayed Payouts

Hello Everyone,

Anyone who has been a patron of ours for more than a month will know that we had some issues with our payments processor. For one week in June we were unable to accept any deposits. This is the same processor that we use for processing winnings and this has had an adverse affect that all of our winnings have been delayed, although we have been approving the winning from our end and sending over payments requests the payments have had a 3 week lag. We understand this time frame is unacceptable both by our customers standards and our own. I have personally been involved with meetings with members of our processing company and we are going to have this situation amended. Every withdrawal will be DEFINITELY received and unfortunately all we can do is apologize for the delays. This is a temporary problem that we are putting all out resources into solving.

If ANYONE still has outstanding withdrawals please private message me with your account details and I will do what I can to help your situation. Once again Rushmore Casino apologizes for the situation and assure you we are doing everything we can to make this right.

Regards,

Jade Pagano

 

[Jade@rushmore]

Hi, Just discovered that this is my third deposit of $400 and used the bonuses eachtime. After my win thinking that I could withdraw my winnings I have to play a further $4000 as my bonuses are accumilated. This is even though on my first two attempts I lost the amount eachtime. On this attempt I have been playing over 3 hours and easily would have gone past the 15 times wagering bonus. Its still a nice win but didnt want to play the other $4000Old Attachment (Invalid)

Bonus play playthroughs are not accumulative they are independent to each bonus and deposit set. Only bonuses for the first two deposits have a 15X playthrough so your third deposits bonus playthrough would have been higher I would recheck the conditions of the bonus you took to see.

 

[Jade@rushmore]

I have been waiting over 2 weeks for a tracking number. Support says it will come around, but I'm getting a bit irritated at how long it is taking.

If you still have not received your tracking number please private message me and I will see what the hold up is.

 

[Jade@rushmore]

Hi,
Rushmore owes me over 5000$ at this point and I wonder when I will get my money.
The reason I chose to come here without waiting a bit more is because overall they did not give me the impression that they were taking the matter very seriously.

Please private message me your details so I can check on your withdrawal status and I will be speaking with Roberta in regards to her attitude today.

 

[LaurieJim]

hi jade, i played at rushmore for a bit and when you guys first came on here it seemed like damn this is cool another inetbet or club world, another nice casino, made a few deposits later on and it seemed like it just chewed and spit me out. i would like to see the min deposit dropped to atleast 20.00 from 30.00 like club and inetbet, is that possable?....also what happened to those huge r/j ,most of them were over 20k at one time, just wondering ....laurie

 

[Audioz]

what happened to those huge r/j ,most of them were over 20k at one time, just wondering ....laurie

Not only about 20,000 there are also some about 30,000 or even 40,000!!!

They said, that's because so many player use bonuses and this is why the RJs grow up so fast, but even on Bodog, where i think, that there are much more players, the RJs didn't grow up so fast!

Btw. lauriejim you want to make only a deposit of $20, although you play normally with bigger bets, or withdraw amounts about some thousand dollars? *lol*

 

[LaurieJim]

Not only about 20,000 there are also some about 30,000 or even 40,000!!!

They said, that's because so many player use bonuses and this is why the RJs grow up so fast, but even on Bodog, where i think, that there are much more players, the RJs didn't grow up so fast!

Btw. lauriejim you want to make only a deposit of $20, although you play normally with bigger bets, or withdraw amounts about some thousand dollars? *lol*

.hey dont laugh i have made my best withdrawals on 20.00 deposits or less....................laurie

 

[Jade@rushmore]

hi jade, i played at rushmore for a bit and when you guys first came on here it seemed like damn this is cool another inetbet or club world, another nice casino, made a few deposits later on and it seemed like it just chewed and spit me out. i would like to see the min deposit dropped to atleast 20.00 from 30.00 like club and inetbet, is that possable?....also what happened to those huge r/j ,most of them were over 20k at one time, just wondering ....laurie

Hi Lauriejim,

We can lower the min deposit for prepaid cards because often they are sold for amounts lower than $30.00. To have the limit for your prepaid card lowered you just need to ask one of the CS staff before making your deposit or you can have them manually deposit the amount for you. We are not able to lower the limits on regular credit cards though. In regards to what happened to the large random jackpots???? I would say that some have been won but there are currently 11 slot games with RJ's above 25K. There was a post on this thread from a gentleman who won an RJ for 20K quite recently.

Hope I have answered your questions...... Jade

 

[Jade@rushmore]

moneybookers

In regards to the money bookers inquires, I did get to speak with the deposits manager and he was under the impression that they were no longer accepting new sign ups from US citizens and if this was the case it did not serve our needs well, He is going to do some double checking about this. If anyone knows for sure if money bookers is still accepting new sign ups from the US please let me know and I will pass the message on and try to get this deposit option up and running.

Thanks for all your input so far

 

[Audioz]

In regards to the money bookers inquires, I did get to speak with the deposits manager and he was under the impression that they were no longer accepting new sign ups from US citizens and if this was the case it did not serve our needs well, He is going to do some double checking about this. If anyone knows for sure if money bookers is still accepting new sign ups from the US please let me know and I will pass the message on and try to get this deposit option up and running.

Moneybookers have never accepted U.S. users for transfering their money for Gambling, so that's nothing news, but all another european members will prefer this, because it's the fastest and cheapest way to deposit and withdraw your money and all another RTG Casino accept this deposit method, they even prefer this as their first withdrawal method, because you never pay more than 50.- Cent for transfering the money to another Moneybookers Account.