RTG slot -Diamond Dozen

[chuchu59]

Whilst playing this slot at AladdinsGold 3 weeks ago, I discovered that there was a technical glitch whilst playing the last of my 12 free spins. I hit the 3 white diamonds at 3x2x2 which should pay 12 times the total bet size. It was 0.2 per spin and as all payouts are doubled the win should be $4.8 ie $0.2x12x2. It paid $2.4 and the casino has confirmed this in the report.

However, they are stating the payout is correct. Now while the amount is petty the explanation is ridiculous. They told me, with the advice of their tech support, that the there are additional white and blue diamonds during free play so the payouts for these scatters are not doubled. I have played tens of thousands of spins and all scatter wins are doubled so they are wrong.

Any comments on this Dogboy001.

 

[DogBoy001]

Whilst playing this slot at AladdinsGold 3 weeks ago, I discovered that there was a technical glitch whilst playing the last of my 12 free spins. I hit the 3 white diamonds at 3x2x2 which should pay 12 times the total bet size. It was 0.2 per spin and as all payouts are doubled the win should be $4.8 ie $0.2x12x2. It paid $2.4 and the casino has confirmed this in the report.

However, they are stating the payout is correct. Now while the amount is petty the explanation is ridiculous. They told me, with the advice of their tech support, that the there are additional white and blue diamonds during free play so the payouts for these scatters are not doubled. I have played tens of thousands of spins and all scatter wins are doubled so they are wrong.

Any comments on this Dogboy001.

Heya,

The tech support is incorrect, the White Diamond feature prizes are doubled during the Blue Diamond free game feature, and always have been.
It's strange that the game would suddenly develop a problem, so I'd like to verify the bet and White Diamond prizes displayed before enquiring at a more senior level.

Can provide a screenshot of the win, or time details, and/or chat log or email from the casino?

Woooof