RTG playthrough calculation error - Jackpot Capital

[XOXOXOXOXOX]

This is not the first time i am having this problem. This time on Jackpot Capital.
I took 100% bonus with 20x playthru. So started with $110 and 2200 PT.
I was playing and then decided to check the remaining PT and noticed that for each dollar a bet only 50cents was deducted from the play-thru. And I only played RSVS.

Well, realizing that that made me stop the game in the middle and now i am down a lot (less then my deposit). So i am pissed with that too because i was chasing this bonus round on Green Light and was about to hit it (or as i would think...)

I emailed support but of course I don't expect an immediate answer....

So what do I do now?
- Wait for them till they correct it or provide me an explanation?? This will probably take a while and I don't fell like playing anymore after being "screwed" again.
or
- Ask for my money back but will i get it??
I am fed up with RTG and their bugs, glitches and lack of response.

 

[LaurieJim]

This is not the first time i am having this problem. This time on Jackpot Capital.
I took 100% bonus with 20x playthru. So started with $110 and 2200 PT.
I was playing and then decided to check the remaining PT and noticed that for each dollar a bet only 50cents was deducted from the play-thru. And I only played RSVS.

Well, realizing that that made me stop the game in the middle and now i am down a lot (less then my deposit). So i am pissed with that too because i was chasing this bonus round on Green Light and was about to hit it (or as i would think...)

I emailed support but of course I don't expect an immediate answer....

So what do I do now?
- Wait for them till they correct it or provide me an explanation?? This will probably take a while and I don't fell like playing anymore after being "screwed" again.
or
- Ask for my money back but will i get it??
I am fed up with RTG and their bugs, glitches and lack of response.

have you tried to call them as they are prompt about answering the phone at all hours.. its a toll free number or i would contact yasmeen in the early a.m or send another email to her attn, she is also very prompt imo......laurie

 

[XOXOXOXOXOX]

thanks laurie, this is weird... may be they don't have as many lines in Canada but I am getting a voice mail now.

 

[LaurieJim]

that is strange, i would still send that email to yasmeen and or call first thing in the morning, sometimes its just better to speak on the phone, more personable imo...............laurie

 

[jas2587]

that is strange, i would still send that email to yasmeen and or call first thing in the morning, sometimes its just better to speak on the phone, more personable imo...............laurie

might be more personable but when they reply if they do then they have a paper trail

cant email phone chat to yourself

Good Luck
Cindy

 

[XOXOXOXOXOX]

Resolved

Update!
I was in contact with JC support and Yasmeen personally. It did not take them long at all to resolve this for me and I am very pleased with their service.

These guys are great!!

Mods, could you please change the title of this thread to resolved?

 

[mercy]

Thanks for letting us know Joanne.