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RTG playthrough calculation error - Jackpot Capital

Discussion in 'Casino Complaints - Bonus Issues' started by XOXOXOXOXOX, Feb 3, 2009.

    Feb 3, 2009
  1. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    This is not the first time i am having this problem. This time on Jackpot Capital.
    I took 100% bonus with 20x playthru. So started with $110 and 2200 PT.
    I was playing and then decided to check the remaining PT and noticed that for each dollar a bet only 50cents was deducted from the play-thru. And I only played RSVS.

    Well, realizing that that made me stop the game in the middle and now i am down a lot (less then my deposit). So i am pissed with that too because i was chasing this bonus round on Green Light and was about to hit it (or as i would think...)

    I emailed support but of course I don't expect an immediate answer....

    So what do I do now?
    - Wait for them till they correct it or provide me an explanation?? This will probably take a while and I don't fell like playing anymore after being "screwed" again.
    or
    - Ask for my money back but will i get it?? :rolleyes:
    I am fed up with RTG and their bugs, glitches and lack of response.

    :mad::mad:
     
  2. Feb 3, 2009
  3. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    have you tried to call them as they are prompt about answering the phone at all hours.. its a toll free number or i would contact yasmeen in the early a.m or send another email to her attn, she is also very prompt imo......laurie:)
     
  4. Feb 3, 2009
  5. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    thanks laurie, this is weird... may be they don't have as many lines in Canada but I am getting a voice mail now. :eek2:
     
  6. Feb 3, 2009
  7. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    that is strange, i would still send that email to yasmeen and or call first thing in the morning, sometimes its just better to speak on the phone, more personable imo...............laurie:)
     
    1 person likes this.
  8. Feb 3, 2009
  9. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    might be more personable but when they reply if they do then they have a paper trail

    cant email phone chat to yourself

    Good Luck
    Cindy
     
    1 person likes this.
  10. Feb 6, 2009
  11. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    Resolved

    Update!
    I was in contact with JC support and Yasmeen personally. It did not take them long at all to resolve this for me and I am very pleased with their service.

    These guys are great!! :thumbsup::D :thumbsup:

    Mods, could you please change the title of this thread to resolved?
     
  12. Feb 6, 2009
  13. mercy

    mercy Banned User - multiple banned accounts

    Occupation:
    n/a
    Location:
    us
    Thanks for letting us know Joanne.:)
     
    1 person likes this.

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