RTG playthrough calculation error - Jackpot Capital

XOXOXOXOXOX

Let em spin...
PABaccred
Joined
Dec 2, 2008
Location
O Canada!
This is not the first time i am having this problem. This time on Jackpot Capital.
I took 100% bonus with 20x playthru. So started with $110 and 2200 PT.
I was playing and then decided to check the remaining PT and noticed that for each dollar a bet only 50cents was deducted from the play-thru. And I only played RSVS.

Well, realizing that that made me stop the game in the middle and now i am down a lot (less then my deposit). So i am pissed with that too because i was chasing this bonus round on Green Light and was about to hit it (or as i would think...)

I emailed support but of course I don't expect an immediate answer....

So what do I do now?
- Wait for them till they correct it or provide me an explanation?? This will probably take a while and I don't fell like playing anymore after being "screwed" again.
or
- Ask for my money back but will i get it?? :rolleyes:
I am fed up with RTG and their bugs, glitches and lack of response.

:mad::mad:
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
This is not the first time i am having this problem. This time on Jackpot Capital.
I took 100% bonus with 20x playthru. So started with $110 and 2200 PT.
I was playing and then decided to check the remaining PT and noticed that for each dollar a bet only 50cents was deducted from the play-thru. And I only played RSVS.

Well, realizing that that made me stop the game in the middle and now i am down a lot (less then my deposit). So i am pissed with that too because i was chasing this bonus round on Green Light and was about to hit it (or as i would think...)

I emailed support but of course I don't expect an immediate answer....

So what do I do now?
- Wait for them till they correct it or provide me an explanation?? This will probably take a while and I don't fell like playing anymore after being "screwed" again.
or
- Ask for my money back but will i get it?? :rolleyes:
I am fed up with RTG and their bugs, glitches and lack of response.

:mad::mad:
have you tried to call them as they are prompt about answering the phone at all hours.. its a toll free number or i would contact yasmeen in the early a.m or send another email to her attn, she is also very prompt imo......laurie:)
 

XOXOXOXOXOX

Let em spin...
PABaccred
Joined
Dec 2, 2008
Location
O Canada!
thanks laurie, this is weird... may be they don't have as many lines in Canada but I am getting a voice mail now. :eek2:
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
that is strange, i would still send that email to yasmeen and or call first thing in the morning, sometimes its just better to speak on the phone, more personable imo...............laurie:)
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
that is strange, i would still send that email to yasmeen and or call first thing in the morning, sometimes its just better to speak on the phone, more personable imo...............laurie:)

might be more personable but when they reply if they do then they have a paper trail

cant email phone chat to yourself

Good Luck
Cindy
 

XOXOXOXOXOX

Let em spin...
PABaccred
Joined
Dec 2, 2008
Location
O Canada!
Resolved

Update!
I was in contact with JC support and Yasmeen personally. It did not take them long at all to resolve this for me and I am very pleased with their service.

These guys are great!! :thumbsup::D :thumbsup:

Mods, could you please change the title of this thread to resolved?
 
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