Fleur-De-Lis
Senior Member
- Joined
- Dec 11, 2007
- Location
- CY
I was playing in a nice casino, and got disconnected in the middle of a game session. Tried to re-login, no success. I contacted Live Help, and got this:
Chat Transcript
Rep: Thank you for contacting us, fleur. My name is Rep, how can I help?
Rep: good Morning Fleur
Fleur: Hello Rep
Fleur: I was playing in Casino few minutes ago, and got disconnected. I can't login since then - tried half dozen times
Fleur: Any idea what could be wrong? thanks
Rep: the casino is down for an hour and a half as from now due to maintance work
Fleur: I see... so it has nothing to do with my computer, thanks God
Fleur: so it is like - unavailable?
Rep: no this is just rountine maintance should be up an running in an hour and a half Fleur
Fleur: NP. thanks
Rep: your very welcome
How normal is this "rountine maintance" - shouldn't it be announced in advance, so we players could plan our gaming time and strategies? Or I am being way too demanding?...
P.S. When I was trying to login, there were no messages or alerts mentioning maintenance - just 'error' message, or 'can't establish connection' message. I thought my account might be blocked...
Chat Transcript
Rep: Thank you for contacting us, fleur. My name is Rep, how can I help?
Rep: good Morning Fleur
Fleur: Hello Rep
Fleur: I was playing in Casino few minutes ago, and got disconnected. I can't login since then - tried half dozen times
Fleur: Any idea what could be wrong? thanks
Rep: the casino is down for an hour and a half as from now due to maintance work
Fleur: I see... so it has nothing to do with my computer, thanks God
Fleur: so it is like - unavailable?
Rep: no this is just rountine maintance should be up an running in an hour and a half Fleur
Fleur: NP. thanks
Rep: your very welcome
How normal is this "rountine maintance" - shouldn't it be announced in advance, so we players could plan our gaming time and strategies? Or I am being way too demanding?...
P.S. When I was trying to login, there were no messages or alerts mentioning maintenance - just 'error' message, or 'can't establish connection' message. I thought my account might be blocked...
Last edited: