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Rolla 'quietly' ditches cashback

Discussion in 'Online Casinos' started by Nicola, Mar 8, 2019.

    Mar 13, 2019
  1. RollaCasinoRep

    RollaCasinoRep I-Gaming Industry Representative

    Location:
    Malta
    Hi Colin,

    Please accept our sincere apologies for any miscommunication with the money back as a bonus promotion via live chat. Please rest assured that we will speak to a CS team leader to ensure that the live chat agent in question is fully up to speed with which promotions are live and which have actually expired.

    We appreciate the feedback. Since going live in the UK, we have never actually had a welcome bonus, and have never promoted one to affiliates. We do have a 100% up to €100 bonus for some markets outside of the UK, which is presented on the /en version of our site but not on the /gb version. That being said, we will be completing further reviews here, based on your feedback, to ensure that all affiliates are applying the correct geo tagging across the board. Kindly note, our affiliate team are also still pro-actively reaching out to affiliates who are yet to update their content, and we will also be sending out further comms in the upcoming days to further reiterate the importance of this.

    Thanks,
    Rolla Casino Team
     
  2. Mar 14, 2019
  3. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    To give an idea, first 4 results from google

    Rolla 'quietly' ditches cashback: 2019-03-13 (1).png,Mar 14, 2019 Rolla 'quietly' ditches cashback: 2019-03-13 (2).png,Mar 14, 2019 Rolla 'quietly' ditches cashback: 2019-03-13 (3).png,Mar 14, 2019 Rolla 'quietly' ditches cashback: 2019-03-13 (4).png,Mar 14, 2019

    Sorry but I'm having a hard time believing you have informed affiliates, and more to the point, haven't suspended them a month after the bonus offer ended. You are going to end up with some pretty large fines if you let it continue. Add to that your live chat giving the same information out, I really don't think anyone was informed of it ended, a couple of affiliates have posted on here saying they didn't know, and from google results. I would say none of them do either.
    Your money at the end of the day, but with fines around the £1000000 mark for this type of thing, I personally think it should be sorted sooner than later :)
     
    Last edited: Mar 14, 2019
    goatwack, Nicola and Supababe like this.
  4. Mar 14, 2019
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    And just one from askgrumblers with the 100% deposit bonus showing (and the 10% cashback) along with my IP clearly showing i'm in the UK


    Rolla 'quietly' ditches cashback: 2019-03-13 (5).png,Mar 14, 2019
     
    goatwack, Nicola and Supababe like this.
  6. Mar 14, 2019
  7. Nicola

    Nicola Meister Member MM mm1 webmeister

    Occupation:
    Casino Affiliate
    Location:
    Marble Arch, London
    All affiliates received an email this morning telling them to amend promotions. A month late however.
     
  8. Mar 14, 2019
  9. Supababe

    Supababe Opinions Meister! CAG MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    But as a non affiliate person, all credit foe the swift action by the rep in answering us here and also for making sure the issue was addressed.
     
  10. Apr 15, 2019
  11. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    So a month later and it seems your affiliates have ignored you as most are still promoting the old offer, including the ones I highlighted above.
     

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