Having problems with Rizk which is surprising. I’m trying to withdraw via Trustly to my bank account having deposited through Visa (same bank account - both verified), which is also the way I deposited/withdrew last week without issue.
Today I do the same thing and after waiting a little while I went onto chat to see if they would process the withdrawal, only to be told that they have unlocked my withdrawal (?!?!) and that I can’t withdraw to my bank account as it must be withdrawn to the same deposit method? I tried to explain that this is just how I deposited and withdrew last time but received the same answer.
I was quite surprised that the withdrawal was released after I specifically locked it for a reason.
Has anyone else experienced this?
Today I do the same thing and after waiting a little while I went onto chat to see if they would process the withdrawal, only to be told that they have unlocked my withdrawal (?!?!) and that I can’t withdraw to my bank account as it must be withdrawn to the same deposit method? I tried to explain that this is just how I deposited and withdrew last time but received the same answer.
I was quite surprised that the withdrawal was released after I specifically locked it for a reason.
Has anyone else experienced this?