Rizk - source of wealth request

[miksaxxx]

I just used allmost 3 hours totaling in Casumos " source of wealth " .. I needed to explain my withdraws from Skrill and deposits to my bank account of those withdraws from Skrill. Also i was asked about transfers to wife and children.. Screenshots from other casinos etc....

It was terrible situation . Atleast it is done now.

 

[scarletmuse]

I just used allmost 3 hours totaling in Casumos " source of wealth " .. I needed to explain my withdraws from Skrill and deposits to my bank account of those withdraws from Skrill. Also i was asked about transfers to wife and children.. Screenshots from other casinos etc....

It was terrible situation . Atleast it is done now.

Sorry to hear about this happening to you-thats kinda what I meant when I said some info isnt necessarily relevant to them and it might be personal dealings bwtween family, for e.g-say you loaned them money and they pay it back via bank-do they want proof that I loaned the initial amount to justify the transactions?! It can be neverending to be honest. Arghh I just really cant stand interference from govt or whatever that inhibit the freedoms i like to think we have in this day and age nor ia it mice feeling constantly as if i were being treated as suspicious without cause-it lessens the good customer service relations too and can make future dealings with casinos worse as well!

What was the intention of their inquiries regarding those exactly-I mean are we going to have to then provide proof documents for the origin of funds from partners or parents and so on? So long as you have sufficient monies to cover your expenditure ensuring their business receivess its expected payment and you have the evidence to afford the deposit. Are credit account users scrutinised when they might be using loaned funds to cash in without managing repayments? A while back it did used to be pretty easy to apply for several cards from various credit companies without regard for existing debts-whereas I know its harder these days but im sure a lot of people are still able use their assorted cards as they please without question.

Glad you got it sorted and feel happy its finished but gosh hipe you manage some good wins from now on

 

[miksaxxx]

Sorry to hear about this happening to you-thats kinda what I meant when I said some info isnt necessarily relevant to them and it might be personal dealings bwtween family, for e.g-say you loaned them money and they pay it back via bank-do they want proof that I loaned the initial amount to justify the transactions?! It can be neverending to be honest. Arghh I just really cant stand interference from govt or whatever that inhibit the freedoms i like to think we have in this day and age nor ia it mice feeling constantly as if i were being treated as suspicious without cause-it lessens the good customer service relations too and can make future dealings with casinos worse as well!

What was the intention of their inquiries regarding those exactly-I mean are we going to have to then provide proof documents for the origin of funds from partners or parents and so on? So long as you have sufficient monies to cover your expenditure ensuring their business receivess its expected payment and you have the evidence to afford the deposit. Are credit account users scrutinised when they might be using loaned funds to cash in without managing repayments? A while back it did used to be pretty easy to apply for several cards from various credit companies without regard for existing debts-whereas I know its harder these days but im sure a lot of people are still able use their assorted cards as they please without question.

Glad you got it sorted and feel happy its finished but gosh hipe you manage some good wins from now on

They asked what those are( family transfers). I sayed that they are somekind of " loans " .. It was fine. I dint have to proof did i get those back or etc..

But allmost everything needed to be proved .where the money comed from start. Was it win or some other transaction..

 

[interlog]

Another deposit turned into a withdrawal at Rizk.

That is the good news.

The bad news.... they are not going to pay me until I supply them with the source of wealth documents that I told them I was refusing to supply.

Why did they contact me prior to the deposit with a deposit match offer? Why did they let me deposit?

The Captain has been notified of this topic so he can comment on this bullshit practice.

Pretty annoyed me is

 

[interlog]

And what makes it perhaps even worse is that it was this email that prompted me to deposit:

 

[interlog]

So I wrote back to Rizk asking for them to release the funds. They are point blank refusing:

Hi Mark,


I am sorry but we are not allowed to send any winnings until this documents have been sent in and approved due to our responsible gaming rules the UK Gambling Commission has set for us.


So without this document, we will not be able to help you out. It´s just to make sure that you are playing with your own funds and that gambling does not affect your personal life in a bad way.


So these rules are really here for your own security. So please send it in so that we can move forward with your withdrawal. Otherwise, we're at a stalemate here.


Best regards,

<removed>
Support Agent

I PM'd the Captain so will give him a chance to make things good.

(1) Why did you contact me with a deposit match offer when you are not sure I am playing with my own funds?
(2) Why did you accept my deposits?
(3) And the above two apply even though I informed you some weeks ago that I would not send the documents even if that means an account closure. Why did you not close my account if you have suspicion I am some criminal laundering money?

 

[Captain Rizk]

So I wrote back to Rizk asking for them to release the funds. They are point blank refusing:

Hi Mark,


I am sorry but we are not allowed to send any winnings until this documents have been sent in and approved due to our responsible gaming rules the UK Gambling Commission has set for us.


So without this document, we will not be able to help you out. It´s just to make sure that you are playing with your own funds and that gambling does not affect your personal life in a bad way.


So these rules are really here for your own security. So please send it in so that we can move forward with your withdrawal. Otherwise, we're at a stalemate here.


Best regards,

<removed>
Support Agent

I PM'd the Captain so will give him a chance to make things good.

(1) Why did you contact me with a deposit match offer when you are not sure I am playing with my own funds?
(2) Why did you accept my deposits?
(3) And the above two apply even though I informed you some weeks ago that I would not send the documents even if that means an account closure. Why did you not close my account if you have suspicion I am some criminal laundering money?

Hi Mark, received your PM and will look into it for you.

 

[interlog]

Update:

Funds now received thanks to the intervention by the Captain.

My account is now blocked pending me sending in the documents so it will be blocked because I am not going to supply them.

 

[theapple]

But we all can agree how its all done because casinos care about their players and want to make sure you dont win too much (compared to your regular deposit amounts and your wages of course).

Imagine winning something stupid, like 12 months wage in just 1 day?! That would be horrible thing for you so naturally casinos have to make sure everything is clear before they allow you to make cashout.

It would also explain why is it not done on deposits, even multiple losing deposits because lack of money makes you a better person but winning too much could corrupt you.

So i will be the first one to say : Thank you casinos for taking care of your players!

Its same with verification docs, ive played at places where i had dozens of deposits, sometimes over a course of a year or so without ever being asked for my docs. Until you finally manage to make cashout, they couldnt care less if you are 12 or 62, if you live on the moon and pay with your best friends card. But when you try to make cashout all hell breaks loose. Why? because they care about you.

Seriously, ukgc is doing good stuff lately and soone enough something like this should surely be among top "no gos"?

I can understand casinos not wanting to bother players on their very first deposit, and their first hour of play. Thats ok, but what is not ok is when they have weeks, months or sometimes years to do so and yet they all ignore it until player tries to actually withdraw some money ... that %#( should be illegal, simple as that. If you have doubts about xx deposit, lock it and ask for whatever docs you need. If players cant provide it, so be it.

Only place i have ever been asked to provide docs right after i made a deposit was Betfred, and boy i loved it. Its not that i liked the fact that i wasnt able to play straight away, but even as something annoying, it was so refreshing and unusual that i absolutely loved it.

I know casinos have their own sets of rules that usually clash with the rest of ... well, world, but it all boils down to something really simple - if my deposit was good enough for you to accept it, you should also accept my cashout too.

 

[DreamRJ]

Its same with verification docs, ive played at places where i had dozens of deposits, sometimes over a course of a year or so without ever being asked for my docs. Until you finally manage to make cashout, they couldnt care less if you are 12 or 62, if you live on the moon and pay with your best friends card. But when you try to make cashout all hell breaks loose. Why? because they care about you.

What? what a strange and odd thing to say lol

Well Let me give you a spoiler! They do care 100% if you are 12 and they also care if you use someone elses card to deposit. And if you do that your account will be banned and probably put on one of those bad lists.

 

[theapple]

What? what a strange and odd thing to say lol

Well Let me give you a spoiler! They do care 100% if you are 12 and they also care if you use someone elses card to deposit. And if you do that your account will be banned and probably put on one of those bad lists.

yeah you are right. Im also glad you got the best out of my post, its always nice when people capture the very essence of your reply

My post was mostly made as a protest note because of all those 12 year olds playing from the moon, that dont have their own credit card.

 

[colinsunderland]

What? what a strange and odd thing to say lol

Well Let me give you a spoiler! They do care 100% if you are 12 and they also care if you use someone elses card to deposit. And if you do that your account will be banned and probably put on one of those bad lists.

And if they do care that much then they should verify you within 72 hours as per the UKGC guidelines.
I can think of maybe 2 casinos that have told me to verify within that time period or have my account blocked.

So in this case, did the customer support agent lie, or have Rizk broke the rules?

Nothing against Rizk on this as it's happening more and more often, but that doesn't make it right.
I withdrew £7k from Casumo last week from a £50 deposit, no proof of funds requested (possibly as I had already told them I wasn't supplying them before I deposited).
I withdrew £11k from SkyVegas in the last week within a 12 hour period, no proof of funds requested.
I see others getting these requests for small amounts, no consistency at all.

 

[Captain Rizk]

And if they do care that much then they should verify you within 72 hours as per the UKGC guidelines.
I can think of maybe 2 casinos that have told me to verify within that time period or have my account blocked.

So in this case, did the customer support agent lie, or have Rizk broke the rules?

Nothing against Rizk on this as it's happening more and more often, but that doesn't make it right.
I withdrew £7k from Casumo last week from a £50 deposit, no proof of funds requested (possibly as I had already told them I wasn't supplying them before I deposited).
I withdrew £11k from SkyVegas in the last week within a 12 hour period, no proof of funds requested.
I see others getting these requests for small amounts, no consistency at all.

Not sure what you are referencing here Colin but it is actually only a partial verification based on age and id that is required within 72 hours by the ukgc. At Rizk this is done electronically via a system called Aristotle that is approved by the ukgc fir this. This will cover 95% of cases, the rest are asked to provide ID within 72 hours or their account is automatically blocked until such time as the documentation is submitted

 

[interlog]

Hopefully others will not have to go through the same that I had to go through and that Rizk puts procedures into place to prevent a player depositing if source of wealth is required.

Still a pit peeved off that they think I am playing with dodgy funds, because isn't that what proof of wealth is needed for rather than being concerned whether I can or can't afford to gamble?

From this document:

You do not have permission to view link Log in or register now.

Bearing into mind my account is already fully verified at Rizk so the blue text doesn't apply:

For casino operators, a key requirement of the Money Laundering Regulations is to make checks on customers. Two approaches can be adopted by casino operators:

• identifying and verifying the identity of all customers on entry to the premises
  
• undertaking identification and verification when a customer approaches a deposit, spend or win of €2000.

Casino operators should also apply enhanced due diligence measures where:

• the customer is a politically exposed person (PEP)
• the customer comes from a high risk jurisdiction
• there is any other situation which can present a higher risk of money laundering such as an increase in frequency or spend by a customer, or their inclusion on a sanctions list.

So Captain, what prompted you to apply an enhanced due diligence check? Surely you should be able to tell me this (either public or via Private Message).

I would also like to know why I had to contact you why my withdrawal was not processed rather than you contacting me there was a problem?

 

[Deleted member 37551]

Not sure what you are referencing here Colin but it is actually only a partial verification based on age and id that is required within 72 hours by the ukgc. At Rizk this is done electronically via a system called Aristotle that is approved by the ukgc fir this. This will cover 95% of cases, the rest are asked to provide ID within 72 hours or their account is automatically blocked until such time as the documentation is submitted

I hope that is not a powertalk,I am used to big wins in Casinos and online Casinos but the only way to walk out a Casino with 10000 euro cash is to go to one ,the only rules I know are on the online Casinos

 

[Captain Rizk]

Hopefully others will not have to go through the same that I had to go through and that Rizk puts procedures into place to prevent a player depositing if source of wealth is required.

Still a pit peeved off that they think I am playing with dodgy funds, because isn't that what proof of wealth is needed for rather than being concerned whether I can or can't afford to gamble?

From this document:

You do not have permission to view link Log in or register now.

Bearing into mind my account is already fully verified at Rizk so the blue text doesn't apply:

For casino operators, a key requirement of the Money Laundering Regulations is to make checks on customers. Two approaches can be adopted by casino operators:

• identifying and verifying the identity of all customers on entry to the premises
  
• undertaking identification and verification when a customer approaches a deposit, spend or win of €2000.

Casino operators should also apply enhanced due diligence measures where:

• the customer is a politically exposed person (PEP)
• the customer comes from a high risk jurisdiction
• there is any other situation which can present a higher risk of money laundering such as an increase in frequency or spend by a customer, or their inclusion on a sanctions list.

So Captain, what prompted you to apply an enhanced due diligence check? Surely you should be able to tell me this (either public or via Private Message).

I would also like to know why I had to contact you why my withdrawal was not processed rather than you contacting me there was a problem?

Personally, having dealt with you through this forum I have zero belief that you are playing with dodgy money however you did trip at least one of a number of triggers that are a possible indicator. These triggers have been put in place based upon conversations with specialised compliance teams that soak with the ukgc on a very regular basis. Whenever any of these triggers are tripped we are obliged to follow it up AND provide an auditable tail to the ukgc.

This is a new requirement that we are putting in place and is not prefect as your situation shows and as I told you via PM this situation had allowed us to plug a hole that we had. If a player has had a SoW documentation request that has been actively refused then the deposit should not be accepted. The problem in your case was your refusal to provide the documentation did not trigger the account blocking procedure that it should have and we are making sure we correct this for the future.

 

[interlog]

Personally, having dealt with you through this forum I have zero belief that you are playing with dodgy money however you did trip at least one of a number of triggers that are a possible indicator. These triggers have been put in place based upon conversations with specialised compliance teams that soak with the ukgc on a very regular basis. Whenever any of these triggers are tripped we are obliged to follow it up AND provide an auditable tail to the ukgc.

This is a new requirement that we are putting in place and is not prefect as your situation shows and as I told you via PM this situation had allowed us to plug a hole that we had. If a player has had a SoW documentation request that has been actively refused then the deposit should not be accepted. The problem in your case was your refusal to provide the documentation did not trigger the account blocking procedure that it should have and we are making sure we correct this for the future.

The only trigger I can think off is the one instance where I hit on DHV on the very first spin and I withdrew the amount I deposited immediately and left the balance of my deposit to play with. It ensured a break even session without breaking the terms of having to turn over my deposit once. If that is not allowed anymore then I give up online gambling to be honest.

 

[Deleted member 37551]

Personally, having dealt with you through this forum I have zero belief that you are playing with dodgy money however you did trip at least one of a number of triggers that are a possible indicator. These triggers have been put in place based upon conversations with specialised compliance teams that soak with the ukgc on a very regular basis. Whenever any of these triggers are tripped we are obliged to follow it up AND provide an auditable tail to the ukgc.

This is a new requirement that we are putting in place and is not prefect as your situation shows and as I told you via PM this situation had allowed us to plug a hole that we had. If a player has had a SoW documentation request that has been actively refused then the deposit should not be accepted. The problem in your case was your refusal to provide the documentation did not trigger the account blocking procedure that it should have and we are making sure we correct this for the future.

I am not going to answer to this thread untill I know the criteria playing with dodgy money

 

[Deleted member 37551]

that is not a joke

 

[brianmon]

Personally, having dealt with you through this forum I have zero belief that you are playing with dodgy money however you did trip at least one of a number of triggers that are a possible indicator. These triggers have been put in place based upon conversations with specialised compliance teams that soak with the ukgc on a very regular basis. Whenever any of these triggers are tripped we are obliged to follow it up AND provide an auditable tail to the ukgc.

This is a new requirement that we are putting in place and is not prefect as your situation shows and as I told you via PM this situation had allowed us to plug a hole that we had. If a player has had a SoW documentation request that has been actively refused then the deposit should not be accepted. The problem in your case was your refusal to provide the documentation did not trigger the account blocking procedure that it should have and we are making sure we correct this for the future.

Does that mean that now, if someone deposits and trips one of those triggers, their account will be locked and a SOW request will be made?
...and should that player refuse to give the required information. I would assume their account would remain locked. But their deposit would have to be returned?

Isn't that a huge AML loophole?

Deposit Big - Trigger - Refuse - Refund

 

[Deleted member 37551]

Does that mean that now, if someone deposits and trips one of those triggers, their account will be locked and a SOW request will be made?
...and should that player refuse to give the required information. I would assume their account would remain locked. But their deposit would have to be returned?

Isn't that a huge AML loophole?

Deposit Big - Trigger - Refuse - Refund

please tell me what a SOW and an AML are?thank You before You tell me because I immediately know

 

[ed skull murphy]

I withdrew £7k from Casumo last week from a £50 deposit, no proof of funds requested (possibly as I had already told them I wasn't supplying them before I deposited).
I withdrew £11k from SkyVegas in the last week within a 12 hour period, no proof of funds requested.
I see others getting these requests for small amounts, no consistency at all.

You keep that up, they'll be banning you for being too good!

 

[colinsunderland]

Not sure what you are referencing here Colin but it is actually only a partial verification based on age and id that is required within 72 hours by the ukgc. At Rizk this is done electronically via a system called Aristotle that is approved by the ukgc fir this. This will cover 95% of cases, the rest are asked to provide ID within 72 hours or their account is automatically blocked until such time as the documentation is submitted

I was replying to a comment talking about 12 year olds playing, so does cover the age, and in fairness I did say it wasn't aimed specifically at Rizk

I do however strongly disagree with verification only taking place on withdrawal, and also these new AML checks being done on withdrawal (in most cases). I completely understand why a casino will not let a customer sign up and instantly block the account until ID has been provided, but I see no reason why every casino shouldn't have to send a welcome email stating ID must be provided before any withdrawal can be processed and if it isn't done within 7 days, the account be blocked. I also don't understand why, on the sign up page, casinos don't have a little box saying 'you must have ID to play here, click here to see our requirements'. Not everyone drives, not everyone has a passport and not knowing they need to provide these documents can cause major problems for customers.

I've asked other reps this, but none seem to want to reply for some reason.
I am an affiliate. My only income is affiliate earnings. I am not going to show you my earnings from other rival affiliate programs, just as I won't be telling others my earnings from you. Thats clearly sensitive business information. If I get a proof of income request, can I blank out all the incoming transactions from my bank statement and send it or how will that work?

 

[Deleted member 37551]

I certainly hope that is not going to happen

 

[GC_Konstantin]

Update:

Funds now received thanks to the intervention by the Captain.

My account is now blocked pending me sending in the documents so it will be blocked because I am not going to supply them.

Congrats Interlog for winning this "fight" ! Surely the result would have been different if the Captain wouldn't been around.

And last but not least, congrats Casinomeister for making sure that accredited casinos do always have active reps around !

Denis

 

[Deleted member 37551]

Congrats Interlog for winning this "fight" ! Surely the result would have been different if the Captain wouldn't been around.

And last but not least, congrats Casinomeister for making sure that accredited casinos do always have active reps around !

Denis

sorry I missed the subject entirely,maybe next time

 

[Valhalla]

I hope that is not a powertalk,I am used to big wins in Casinos and online Casinos but the only way to walk out a Casino with 10000 euro cash is to go to one ,the only rules I know are on the online Casinos

THIS.

Why are online casinos the only ones with this utterly ABSURD set of rules?

 

[colinsunderland]

THIS.

Why are online casinos the only ones with this utterly ABSURD set of rules?

Land based casinos have to follow AML too, as do every financial organisation as far as I'm aware.

 

[Valhalla]

Land based casinos have to follow AML too, as do every financial organisation as far as I'm aware.

But would you have to bring proof of address, identity, and ownership of funds to a B&M? Proof of Wealth?

 

[colinsunderland]

But would you have to bring proof of address, identity, and ownership of funds to a B&M? Proof of Wealth?

If you are a high risk customer, then yes, certainly in the UK. I don't use land based casinos but friends have told me they have been turned away from some as they didn't have ID with them.

Just a little extra to my post above about only asking for ID/proof of wealth at the withdrawal stage, heres what the UKGC says about it

You do not have permission to view link Log in or register now.

Gambling operators are being reminded that if they only request identity documents when a customer withdraws their funds, they could be putting their business at risk of failing to meet their anti-money laundering (AML) and social responsibility requirements – and in turn breaching the conditions of their licence.

This comes off the back of a number of instances where we have found operators requesting customer identity documentation only at the point of the customer withdrawing funds. There may have been little or no engagement with the customer before this point – this is a practice that does not demonstrate that the operator is managing the money laundering and social responsibility risks to their business effectively.

As I said earlier, there is no reason for a casino to only request documents on withdrawal, in my view it should be done by a set point in the customer journey. Same as source of wealth requests, I don't think I've seen one being mentioned as being requested at any other stage except withdrawal. They should be done as soon as a trigger is made, which certainly should not be on withdrawal every single time, in fact, I would suggest on withdrawal would be very uncommon.

 

[Valhalla]

If you are a high risk customer, then yes, certainly in the UK.

ID I can understand, but the rest I am surprised about.

 

[colinsunderland]

ID I can understand, but the rest I am surprised about.

It all comes under the same rules, just small differences between land and remote casinos

 

[interlog]

If you are a high risk customer, then yes, certainly in the UK. I don't use land based casinos but friends have told me they have been turned away from some as they didn't have ID with them.

Just a little extra to my post above about only asking for ID/proof of wealth at the withdrawal stage, heres what the UKGC says about it

You do not have permission to view link Log in or register now.

Gambling operators are being reminded that if they only request identity documents when a customer withdraws their funds, they could be putting their business at risk of failing to meet their anti-money laundering (AML) and social responsibility requirements – and in turn breaching the conditions of their licence.

This comes off the back of a number of instances where we have found operators requesting customer identity documentation only at the point of the customer withdrawing funds. There may have been little or no engagement with the customer before this point – this is a practice that does not demonstrate that the operator is managing the money laundering and social responsibility risks to their business effectively.

As I said earlier, there is no reason for a casino to only request documents on withdrawal, in my view it should be done by a set point in the customer journey. Same as source of wealth requests, I don't think I've seen one being mentioned as being requested at any other stage except withdrawal. They should be done as soon as a trigger is made, which certainly should not be on withdrawal every single time, in fact, I would suggest on withdrawal would be very uncommon.

In fairness to Rizk, they did ask me first time for these source of wealth documents following a deposit. I advised them they are not going to have them. They didn't respond to this and didn't do anything with my account and let me carry on depositing and withdrawing until today when it triggered again on my withdrawal.

What I also don't get is that a few months ago at Rizk I was prompted to tick a box that all of my funds were legit. What was the point of that tick box exercise if physical documents are still required?

 

[Deleted member 37551]

I hope that is not a powertalk,I am used to big wins in Casinos and online Casinos but the only way to walk out a Casino with 10000 euro cash is to go to one ,the only rules I know are on the online Casinos

I have to adjust this reply,I was not referring to Rizk but Colin and the threads he posted about hughs payouts and the rules before withdrawals(see above)

 

[colinsunderland]

In fairness to Rizk, they did ask me first time for these source of wealth documents following a deposit. I advised them they are not going to have them. They didn't respond to this and didn't do anything with my account and let me carry on depositing and withdrawing until today when it triggered again on my withdrawal.

What I also don't get is that a few months ago at Rizk I was prompted to tick a box that all of my funds were legit. What was the point of that tick box exercise if physical documents are still required?

I stand corrected, I've seen one Still they didn't actually enforce it until you requested a withdrawal though, so basically, happy for you to lose your 'stolen' funds, but when it comes to giving you money that might have came from 'stolen' funds then thats a different story. Again, not aimed solely at Rizk!
And yes, I'm aware it was a mistake, but strange how mistakes never benefit the customer, always the casino.

That document is talking about all ID requests though not just these, KYC procedures too

 

[Deleted member 37551]

I have to adjust this reply,I was not referring to Rizk but Colin and the threads he posted about hughs payouts and the rules before withdrawals(see above)

I stand corrected, I've seen one Still they didn't actually enforce it until you requested a withdrawal though, so basically, happy for you to lose your 'stolen' funds, but when it comes to giving you money that might have came from 'stolen' funds then thats a different story. Again, not aimed solely at Rizk!

That document is talking about all ID requests though not just these, KYC procedures too

I really do not understand this,I am used to verify my account if the Casino request that,I was not further then if I do not verify my accounts when the casino asks for it,I do not get paid

 

[colinsunderland]

I really do not understand this,I am used to verify my account if the Casino request that,I was not further then if I do not verify my accounts when the casino asks for it,I do not get paid

Thats right, they can, if they want, ask you for further information, such as where you got the funds from you are playing with. They can ask for bank statements, payslips that type of thing. If you do not supply them then no one really knows what happens as none of the reps will answer with a definite answer.

 

[Deleted member 37551]

Thats right, they can, if they want, ask you for further information, such as where you got the funds from you are playing with. They can ask for bank statements, payslips that type of thing. If you do not supply them then no one really knows what happens as none of the reps will answer with a definite answer.

Does that mean deposits of large amounts of money?,I deposit a lot but I have never had such a request from a Casino,

sorry for that

 

[colinsunderland]

The only trigger I can think off is the one instance where I hit on DHV on the very first spin and I withdrew the amount I deposited immediately and left the balance of my deposit to play with. It ensured a break even session without breaking the terms of having to turn over my deposit once. If that is not allowed anymore then I give up online gambling to be honest.

I missed this post somehow, but that is likely what triggered it, if you withdrew before turning over the deposit, it wouldn't matter that you did afterward, the system probably saw you deposit, then almost immediately withdraw. That is one of the few cases where a request on withdrawal would be justified. Even then though, your account should be looked at as a whole, not just on the one transaction.

I knew someone who was money laundering in william hills. He would take a stack of cash in, pump £500 in a FOTB, play £1 on roulette, then withdraw, take a photo of the ticket, go to counter and cashout, getting a receipt too. He actually got caught and got 15 months in jail, for an accountant he was pretty stupid, there are enough bookies in Sunderland for him to do £500 in each a day and easily get though £20k a day. He wouldn't have got caught either, he got caught as a head office audit showed the massive amount being done daily (it was usually between £5 and £10k a day) and they called police, they checked CCTV, and got him like that.

 

[colinsunderland]

Does that mean deposits of large amounts of money?,I deposit a lot but I have never had such a request from a Casino,

sorry for that

It can be many things, but yes, large deposits could trigger it, probably under the responsible gaming rules rather than anti money laundering Where are you? If you aren't within the EU it might not affect you.

 

[Deleted member 37551]

I missed this post somehow, but that is likely what triggered it, if you withdrew before turning over the deposit, it wouldn't matter that you did afterward, the system probably saw you deposit, then almost immediately withdraw. That is one of the few cases where a request on withdrawal would be justified. Even then though, your account should be looked at as a whole, not just on the one transaction.

I knew someone who was money laundering in william hills. He would take a stack of cash in, pump £500 in a FOTB, play £1 on roulette, then withdraw, take a photo of the ticket, go to counter and cashout, getting a receipt too. He actually got caught and got 15 months in jail, for an accountant he was pretty stupid, there are enough bookies in Sunderland for him to do £500 in each a day and easily get though £20k a day. He wouldn't have got caught either, he got caught as a head office audit showed the massive amount being done daily (it was usually between £5 and £10k a day) and they called police, they checked CCTV, and got him like that.

If You think about how much money is made with illegal activity then that is probably not the only case I guess

 

[Deleted member 37551]

It can be many things, but yes, large deposits could trigger it, probably under the responsible gaming rules rather than anti money laundering Where are you? If you aren't within the EU it might not affect you.

it does not affect me at all,I have a completely different life (in the EU)

 

[nikantw]

What also bothered me was this from the MM jackpot win in SM:

"We did all checks on him....... responsible limits and all....."

Does this mean that a SOW request will be asked on every big win, and if they see that you deposited more than x% of your income they won't pay? Even a jackpot?!

 

[interlog]

I missed this post somehow, but that is likely what triggered it, if you withdrew before turning over the deposit, it wouldn't matter that you did afterward, the system probably saw you deposit, then almost immediately withdraw. That is one of the few cases where a request on withdrawal would be justified. Even then though, your account should be looked at as a whole, not just on the one transaction.

I am pretty confident it was that what triggered it because they first of all refused to pay me and returned the money back in my account citing I didn't turn the money over once. I responded by saying that I did because I deposited £200, did one spin and got the balance up to over £400. Took out £200 and played with the rest. They apologised afterwards and even gave me a little comp. And, again, there was no communication - I had to contact them what happened!

I use this tool often. Once I double my balance, I withdraw to break even and continue playing with the remainder. This does regularly happen when I have not turned the deposit over once.

Is this seen as money laundering? If so, I will stop this practice.

 

[nikantw]

I use this tool often. Once I double my balance, I withdraw to break even and continue playing with the remainder. This does regularly happen when I have not turned the deposit over once.
Is this seen as money laundering? If so, I will stop this practice.

It is the only way I know for playing responsibly, cashout every big win. I do get the "turn the deposit over once" rule before a withdrawal, you were supposed to wait before you cashout.
It is a fine line there, between gambling responsibly and that rule, you can do it if you are careful but if they increase it to "play 2 times your deposit" then it would definitely mean irresponsible gambling.

I find Rizk way better than VS in the RG aspect, if you win big. VS has a cashout monthly limit of 30k, that means if you have a few 4 figure wins you may reach that 30k limit and not be able to play responsibly any more (because they won't let you cashout any more for 30 days). They say at VS that they will lift that limit for a huge win, but for RG you need to cashout all the >50x wins, not just the "once in a lifetime" >5000x one.

 

[budskap]

if they increase it to "play 2 times your deposit" then it would definitely mean irresponsible gambling

Stopped playing at Slotsmillion because of this.

Terms says "As required by our licensing regulation, any real money deposit is subject to wagering at least twice before it can be withdrawn." Sounds like a lame excuse since most (?) other casinos has only 1x.

 

[Deleted member 37551]

I think everyone should have the liberty to play how they want to,without limitation

 

[ed skull murphy]

If I have a nice win at a new casino, try to withdraw, and then get the 'you must turn over your deposit' even just once.... I am so out of there!

That's it, as far as I am concerned. I'll play through my deposit and close the account.

Imagine going to a land based casino and the cashier charging a fee for converting your cash into chips, and vice versa.

Imagine going to a land based casino, and before you can cash in your chips, the cashier telling you that you have to turn over everything you have in your wallet, before you can make a withdrawal.

???

It's just too ridiculous for words!

Casino operators, please listen up, this practice is unacceptable, and will cost you customers.

Your outfit will eventually go to the wall if you practice these kinds of shenanigans.

 

[goatwack]

If casinos cared so greatly about a person's source of income, surely they'd ask before you deposit. Because, you know, they need to know that you're not a reckless degenerate, or legendary money- launderer.

Yet they won't, because it would put every player off ever playing. So they can't care that much after all.......

God help the hapless player that attempts to cashout a mini fortune from a minute deposit. Then it's 'guity before proven innocent', convenient, that

As it stands, and how casinos have 'adopted' these guidelines, no player is going to refuse a large cashout by not submitting superflous information. It's all a sham

 

[colinsunderland]

If I have a nice win at a new casino, try to withdraw, and then get the 'you must turn over your deposit' even just once.... I am so out of there!

That's it, as far as I am concerned. I'll play through my deposit and close the account.

Imagine going to a land based casino and the cashier charging a fee for converting your cash into chips.

Imagine going to a land based casino, and before you can cash in your chips, the cashier telling you that you have to turn over everything you have in your wallet, before you can make a withdrawal.

???

It's just too ridiculous for words!

Casino operators, please listen up, this practice is unacceptable, and will cost you customers.

Your outfit will eventually go to the wall if you practice these kinds of shenanigans.

Its the law that they have to do it isn't it? As for closing your account if they do, you can't have many accounts left as I don't know a single casino thats UK licensed that doesn't say you have to turn your deposit over once, apart from bookies, who tend not to enforce it.