Riverbelle Casino

[PNEFOREVER2]

Just wanted to know if anyone has had any good experiences here (or share the bad ones if you have had one).

Keep getting emails/text msgs from them about their 100% deposit match offer but have never deposited there,and I find their playthrough amount quite high (x50 as I understand/remember it).

So,experiences?

 

[chayton]

I play there a bit -they have top notch customer service, even the chat reps know what the heck they're doing which is refreshing! Bonus playthroughs are a little high and you can only take bonuses at one casino in the group, but they've got some interesting promos going on all the time - chance to win back your deposits for the month, a few exclusive tourneys etc. I like them a lot - there's only one issue and that's that they no longer flush withdrawals and there's a *24 pending period.

*Note - be advised that other players (they might weigh in here) have reported having a much longer pending period but in my case it's never been longer than 24 hours.

 

[vinylweatherman]

Just wanted to know if anyone has had any good experiences here (or share the bad ones if you have had one).

Keep getting emails/text msgs from them about their 100% deposit match offer but have never deposited there,and I find their playthrough amount quite high (x50 as I understand/remember it).

So,experiences?

There is also their 10 day pending period. Got me with that one on my last withdrawal. A German player complained of this on the forum, and was told by CS that it was a new policy being rolled out to all players, and to not take it personally. It was then rolled out to me. My previous withdrawals had all been 24 hour pending and 72 hours at weekends, and out of the blue it was 10 days in pending. I checked Cashcheck, and it was definitely the case that it was pending, rather than there being a delay in processing or a need for documents. BelleRock is the flagship casino of the group, so the policy has probably become quite widespread.

As a fellow UK player, and it being your first deposit, you are sure to get hit with the 10 day pending, followed by a request for documents. You could keep the delay down by supplying documents in advance after making a withdrawal so that you get paid on day 11.

Things may well be different for VIP players.

 

[PNEFOREVER2]

Cheers guys,don't think I'm gong to take the chance.10 days is just too long for me.

 

[shjcard]

Have played at Riverbelle for years, always been lucky there. I accept the slow withdrawals because of the good times I have had there You cannot withdraw any amount under $50. Having said that, I prefer it to 32red.

 

[KasinoKing]

I dumped them (stopped promoting them on my sites) because of their "player unfriendly" terms.
Bonus x 50 is just stupid for an MG casino when the vast majority of other have x30 or less.
I didn't know about the 10-day cash-out problem - that makes them even worse than I thought!

KK

 

[bsilva028]

I dumped them (stopped promoting them on my sites) because of their "player unfriendly" terms.
Bonus x 50 is just stupid for an MG casino when the vast majority of other have x30 or less.
I didn't know about the 10-day cash-out problem - that makes them even worse than I thought!

KK

the 50 X bonus its not a good rule its true

but the 10 day payment until the last year it was 24hours pending and after that was processed (e-wallets)
i have not cashed out there this year but i dont know about that rule, in the site says 24 hours pending, and a person that i meet that works in belle rock says the same.....

 

[vinylweatherman]

the 50 X bonus its not a good rule its true

but the 10 day payment until the last year it was 24hours pending and after that was processed (e-wallets)
i have not cashed out there this year but i dont know about that rule, in the site says 24 hours pending, and a person that i meet that works in belle rock says the same.....

They are lying.

A German player first reported this on the forum, so as I was using my Lucky Nugget account, I decided a clandestine "mystery shop" was needed as the German player was told it was a policy change, not just something he was subjected to.

When I came to withdraw, I just left it, no prodding or complaining when it didn't come the following Monday as expected.

The confirmation email arrived, saying 24 hours and 72 at weekends. Monday came, Monday went, nothing. I checked the following Wednesday in Cashcheck, and sure enough the withdrawal still showed as "pending". According to the 10 day rule, it would stay that way till the following weekend. It did, and was processed to my Neteller on day 11. Cashcheck updated to show that it did indeed move from pending to "work in progress" after 10 days sat in pending.

In the thread started by the German player, Simmo checked with his contact, and was also told it was the same as usual, 24 hours and 72 hours at the weekend.

Following this and my experience, Simmo seems to have heard of more cases of a 10 day pending period. This is clearly something BelleRock are trying to hide from the Meister, as the site still says 24 hours to 72 at weekends, and misleadingly, their notes in the accredited section still make the same claim.

It appears this is a relatively new policy being rolled out to more and more players, so some were still experiencing the stated 24 hours, whilst others were getting the 10 days.

This is a back-end setting in the Microgaming software, so is no accident. Someone has gone into my account, and the German player's account, and reset it to 10 days pending.

This is a HUGE leap, and has to be an all time record breaking pending period for any non-rogue casino, let alone an accredited one. An increase from 24 hours to 48 at Jackpot Capital had players up in arms, so I am surprised this move by BelleRock has not resulted in even more outrage.

Maybe they are currently trying it on a few accounts to see how well it goes down among players, rather than making it a global change for all players. This if anything is even worse. I did not consent to take part in this trial, neither did the German player. Further, the German player and Simmo were told lies when they made enquiries about this change of policy.

The 50x WR is already well known. It used to be 30x like all the rest. BelleRock bonuses are not all that impressive either, mostly 25%, very occasionally 50%.

Both the earlier increase to 50x WR, and this later change to 10 day pending, are moves in the wrong direction. BelleRock also lost their dedicated player rep some time ago, and he was never replaced. We only have the affiliate rep who can forward player matters to the right people.

The exact roll out plan for this 10 day pending period is unknown, because BelleRock will not talk about it other than to inform affected players that it is a recent policy change. With this in mind, no player can know what they will get, 24 hours or 10 days. If it is based on country, then both German and UK players are going to be on 10 days.

 

[bsilva028]

if they are lying or not, i dont know
but last year for me it was in 48 hours to neteller
this year i dont know because i havent cashed out there

the bonuses? i cant say bad of the bonuses since i get (most of the weekends) 100%

and in each 2 deposites i get the bonus and after that i get a free chip

They are lying.

A German player first reported this on the forum, so as I was using my Lucky Nugget account, I decided a clandestine "mystery shop" was needed as the German player was told it was a policy change, not just something he was subjected to.

When I came to withdraw, I just left it, no prodding or complaining when it didn't come the following Monday as expected.

The confirmation email arrived, saying 24 hours and 72 at weekends. Monday came, Monday went, nothing. I checked the following Wednesday in Cashcheck, and sure enough the withdrawal still showed as "pending". According to the 10 day rule, it would stay that way till the following weekend. It did, and was processed to my Neteller on day 11. Cashcheck updated to show that it did indeed move from pending to "work in progress" after 10 days sat in pending.

In the thread started by the German player, Simmo checked with his contact, and was also told it was the same as usual, 24 hours and 72 hours at the weekend.

Following this and my experience, Simmo seems to have heard of more cases of a 10 day pending period. This is clearly something BelleRock are trying to hide from the Meister, as the site still says 24 hours to 72 at weekends, and misleadingly, their notes in the accredited section still make the same claim.

It appears this is a relatively new policy being rolled out to more and more players, so some were still experiencing the stated 24 hours, whilst others were getting the 10 days.

This is a back-end setting in the Microgaming software, so is no accident. Someone has gone into my account, and the German player's account, and reset it to 10 days pending.

This is a HUGE leap, and has to be an all time record breaking pending period for any non-rogue casino, let alone an accredited one. An increase from 24 hours to 48 at Jackpot Capital had players up in arms, so I am surprised this move by BelleRock has not resulted in even more outrage.

Maybe they are currently trying it on a few accounts to see how well it goes down among players, rather than making it a global change for all players. This if anything is even worse. I did not consent to take part in this trial, neither did the German player. Further, the German player and Simmo were told lies when they made enquiries about this change of policy.

The 50x WR is already well known. It used to be 30x like all the rest. BelleRock bonuses are not all that impressive either, mostly 25%, very occasionally 50%.

Both the earlier increase to 50x WR, and this later change to 10 day pending, are moves in the wrong direction. BelleRock also lost their dedicated player rep some time ago, and he was never replaced. We only have the affiliate rep who can forward player matters to the right people.

The exact roll out plan for this 10 day pending period is unknown, because BelleRock will not talk about it other than to inform affected players that it is a recent policy change. With this in mind, no player can know what they will get, 24 hours or 10 days. If it is based on country, then both German and UK players are going to be on 10 days.

 

[vinylweatherman]

if they are lying or not, i dont know
but last year for me it was in 48 hours to neteller
this year i dont know because i havent cashed out there

the bonuses? i cant say bad of the bonuses since i get (most of the weekends) 100%

and in each 2 deposites i get the bonus and after that i get a free chip

You may well be VIP, or have a higher level in the loyalty scheme. It used to be published what each level got you, and the higher you were, the better the offers. This information is no longer present in the loyalty account in the casino, but may still be there.

If you are a VIP, the 10 day pending may not apply in any case.

Next time you cash out, see how long you have to sit in pending.

It would help if BelleRock would simply come clean and tell us what the criteria are, then we wouldn't have to assume the worst until proven otherwise.

 

[bsilva028]

You may well be VIP, or have a higher level in the loyalty scheme. It used to be published what each level got you, and the higher you were, the better the offers. This information is no longer present in the loyalty account in the casino, but may still be there.

If you are a VIP, the 10 day pending may not apply in any case.

Next time you cash out, see how long you have to sit in pending.

It would help if BelleRock would simply come clean and tell us what the criteria are, then we wouldn't have to assume the worst until proven otherwise.

well i have 123 loyalty points

since i have cashed out there 1 time

other times the money simple dissapear from the account in 5 minutes
(deposite money, bonus money, and free chips)

 

[chuchu59]

Just wanted to know if anyone has had any good experiences here (or share the bad ones if you have had one).

Keep getting emails/text msgs from them about their 100% deposit match offer but have never deposited there,and I find their playthrough amount quite high (x50 as I understand/remember it).

So,experiences?

the playthrough should be 30x which is the standard for most MGs. I just played at their 4 casinos during christmas, 100%, 50% and 200% bonus. All came with 30x wr.

 

[Nifty29]

I dumped them (stopped promoting them on my sites) because of their "player unfriendly" terms.
Bonus x 50 is just stupid for an MG casino when the vast majority of other have x30 or less.
I didn't know about the 10-day cash-out problem - that makes them even worse than I thought!

KK

I didn't think you considered 10 day cashouts and poor bonus terms grounds for removal? I always thought you just warned players but still.promoted? Is this a policy change?

(Sorry for derail but questioning facts in evidence your honour)

 

[PNEFOREVER2]

the playthrough should be 30x which is the standard for most MGs. I just played at their 4 casinos during christmas, 100%, 50% and 200% bonus. All came with 30x wr.

Apologies,re-read their T's and C's and its the sign up bonus that is X50 playthough,can't see anything for any bonus after that.

Pretty sure Red Flush are X50 on any bonus,which after a few inquiries decided not to play there for the aforementioned reason and the fact I had offers in my lobby,then when I checked if they were definitely available to me I was told they weren't which left me scratching my head.

 

[bsilva028]

the playthrough should be 30x which is the standard for most MGs. I just played at their 4 casinos during christmas, 100%, 50% and 200% bonus. All came with 30x wr.

sorry chuchu but, its cleared on their site

"The Sign-Up Bonus granted to you must be played through 50 times (50x) before you will be able to withdraw any winnings made using the bonus money portion of your balance. ("Play through Requirement"). For example, if you deposit 100 and receive a 100 credit bonus, the Play through Requirement will be 50 x 100 = 5000. Any winnings attributed to the Cash portion of your balance can be withdrawn at any time, subject to meeting all of these terms and conditions."

other bonus can be 30x (when i get the 50% or 100% bonus its 30x usually) and in free chips after lose the deposites too (in my case)
but signup is 50x

 

[chuchu59]

If the 50x wr is solely for the SUB I find nothing wrong with it since it would deter many players from abusing the bonus. Once you become a player and honestly I havent deposited much at the group, the wr is 30x for all bonuses. INO this makes business sense.

 

[bsilva028]

If the 50x wr is solely for the SUB I find nothing wrong with it since it would deter many players from abusing the bonus. Once you become a player and honestly I havent deposited much at the group, the wr is 30x for all bonuses. INO this makes business sense.

i have a made there a lot of deposites yes

thats why i think its strange someone says that they changed the payment rules to 10 pending days
i am not saying that its not true because this year i hadnt cashed out, but i dont know....

i will not quit of play there for now, i was allways with good treatment there

 

[chuchu59]

Same with me, always paid within 48 hours of request even on days in close proximity of Christmas.

 

[chayton]

yes it's the SUB that's 50x, regular bonuses have wagering on par with other MGs. That might be different for different countries, I'm not sure.

I'm not a VIP by any stretch of the imagination - I have been playing there for awhile, but I'm not a huge depositor and I think my member status is still the lowest they have, and I've never waited longer than 24 hours.

I'm wondering if the 10 day pending that some people people experience is always a first withdrawal or if it's ever happened to someone who's withdrawn before? Does anyone know?

 

[vinylweatherman]

yes it's the SUB that's 50x, regular bonuses have wagering on par with other MGs. That might be different for different countries, I'm not sure.

I'm not a VIP by any stretch of the imagination - I have been playing there for awhile, but I'm not a huge depositor and I think my member status is still the lowest they have, and I've never waited longer than 24 hours.

I'm wondering if the 10 day pending that some people people experience is always a first withdrawal or if it's ever happened to someone who's withdrawn before? Does anyone know?

Yes. I had been playing on and off for YEARS. Throughout most of 2011, my withdrawals came within 48 hours (24 pending + processing). Then this German player came along and told the tale that he didn't get paid, and on asking was told it was because of a recent policy change to 10 day pending.

My FIRST withdrawal following that post was put into 10 day pending, whereas the previous one had been the usual 48 hour turnaround.

10 days is bad enough, but LYING about it when asked by Simmo is even worse. They only lied to me in the confirmation email for the withdrawal that was pending for 10 days, it said pending time would be 24 hours, 72 at weekends.

The bonus rules have undergone some changes. Now you can withdraw at any time, but if you win with a bonus, a portion of the win becomes bonus balance. This portion is in proportion to the original ratio of deposit to bonus. Once WR are met, everything becomes cashable. The WR increase to 50x for all bonuses is the price for this. If you hit a big win early, you can choose to take that portion derived from your cash balance right away, and ditch the bonus and WR. Example, on a 25% bonus you hit £1000 early on. £750 goes to cash and can be taken right away, but £250 becomes bonus, quarantined until the WR on the original bonus is completed.

The ONLY thing wrong is the move to 10 day pending. This is what got them uninstalled from my PC.

A written statement that this policy has been reversed is what it is going to take to persuade me to reinstall. I also want the truth about the implementation of this policy when other casinos have just gone from 24 to 48 hours.

 

[Seaman63]

thats why i think its strange someone says that they changed the payment rules to 10 pending days
i am not saying that its not true because this year i hadnt cashed out, but i dont know....

They started with this out of the blue last year with my riverbelle account:

https://www.casinomeister.com/forums/threads/belle-rock-10-days-pending-cashouts-now.45956/

Later I heard from an affiliate manager they told him it´s because I´m a "hit & run" player...guess that means they don´t like winners. Well they confirmed to me via email that the 10 days pending rule has been reset to 24h.

Now look what I´m experiencing at lucky nugget casino:

​

For the english here : Umkehrbar = pending

I´m not winning large amounts, I´m not playing with bonuses and I have been a loyal customer since 2004!

 

[vinylweatherman]

WTF is a "hit & run player"

It seems all they mean by this is "you are a responsible gambler" in that if you win a decent amount in a session, you do not keep pushing your luck until you lose it all back, but cash out.

I made many deposits, but few withdrawals. I didn't withdraw any "piddling amount", I played for a decent chunk or bust out trying. I did get ahead overall at one stage, but dropped negative after NOT cashing out after a near decent hit, and bust out trying to get it over the 1K, a target I had set myself. For this "abuse", I was put on 10 day pending the next time I withdrew.

This now PROVES they are lying about this. They DO have such a policy, but LIE every time they are asked about it, tailoring the lie to suit who is asking. For Simmo, it was deny that such a policy even existed. For you, they couldn't do this, but lied in saying it was "nothing personal", when it clearly WAS "very personal" because they had deemed you a "lower class" player.

They may have set you back to 24 hours because you made this public, and created a fuss. I bet OTHER players are not so lucky, and this clandestine policy continues to be rolled out on a selective basis.

Accredited casinos should NOT be running such clandestine policies as it is against the standards that all players must be treated fairly. Any such policy should be outlined in the terms and conditions so that players are aware that a variable pending period is being used. They should also reflect this in emails sent to players at the time of withdrawal, in mine they lied, saying it was 24 hour pending still. Deliberately lying to players to keep an unpopular policy secret is just not on. At best, it has them worrying that something VERY serious is going on. I thought that maybe they were struggling financially, and that they couldn't process my withdrawal as stated in the email because they didn't have the liquidity, and had to move money from elsewhere with the inevitable delays in the banking system. As other players had also told similar stories, it looked like a spreading problem, not too different to the notorious Rushmore group's persistent inabilty to pay even non-US players in the declared timeframe. MGS casinos HAVE gone bust since UIGEA, and Casino Rewards have swallowed several groups, and I fully expected BelleRock to be their next snack.

 

[marcsudbury]

here's a chat i had at riverbelle tonight....






Welcome to Casino Support, MeganF will be right with you.


MeganF

Thank you for contacting Casino Support. How may I be of assistance?

--------------------------------------------------------------------------------


marc belanger

hi there

--------------------------------------------------------------------------------


marc belanger

i have a couple of questions

--------------------------------------------------------------------------------


marc belanger

i was just reading on casinmeister.com that you hold withdrawals for 10 days now?

--------------------------------------------------------------------------------


MeganF

that is not so Marc

--------------------------------------------------------------------------------


MeganF

if you make a withdrawal monday to friday, it is processed within 24-48hrs

--------------------------------------------------------------------------------


MeganF

we do not process withdrawals over weekends

--------------------------------------------------------------------------------


MeganF

so weekend withdrawals are processed the following Monday

--------------------------------------------------------------------------------


marc belanger

ok are you ok with me posting this on the site? i like this casino and dont want it to be falsly blamed

--------------------------------------------------------------------------------


MeganF

sure you can

 

[vinylweatherman]

Bullshit!

There are players who can PROVE this, including me.

It is happening, and nothing CS say will alter that fact until the policy is abandoned.

The only thing that can be pretty certain is that YOU will not experience a 10 day delay, not that other players won't.


Any player that NOW suffers a 10 day pending period can prove that again they are lying, as it will show that the policy has not been scrapped.

A player who DID suffer a 10 day delay also contacted CS, and they told him it was a policy change, so clearly CS KNOW about this, so are not lying because they don't know, but because they lie to players unlikely to be affected in order not to put them off from depositing. Such players may then find they are "ambushed" on a subseqent withdrawal with a 10 day pending period. This is pretty much what happened to me.

 

[sattty]

10 days pending is just awful...what justification can any casino have for that ...id go nowhere near the place for that one reason alone ...they can have best customer service in world with daily free chip give aways...but if i gotta wait 10 days for my money..id not be interested

 

[bsilva028]

i was never 10 days waiting to cashout

and i play there for at least 2 years
max time i was pending withdrawal there it was 24 hours (excluding weekend)

 

[chuchu59]

i was never 10 days waiting to cashout

and i play there for at least 2 years
max time i was pending withdrawal there it was 24 hours (excluding weekend)

I have had accounts with them for over 5 years and had always been paid promptly ie under 48 hours. However, if they start treating some players like that who knows when my turn will be.

 

[cdvale]

10 day pending?

well, this 10 day pending might be true..

4-5 days ago I deposited £150 I think and manage to reach £800 for which I requested withdraw.

been playing on 32red and redflush and made successive withdraws there in the meanwhile.
just minutes ago I went to my riverbelle account and guess what, the money was still on pending withdraw..
I did what we shouldn't and reversed it.. lol
but I got lucky and reached £2000. for which I just requested a new withdraw.. lets see how many days it will take.
one thing is for sure, I wont reverse this one.. lucky once, for sure not lucky twice..
lol

regards