Slow Pay Belle Rock 10 days pending cashouts now?

Seaman63

Full Member
PABnononaccred
Joined
Dec 16, 2006
Location
wild south
Belle Rock confirmed via Email to me that the pending cashout time is set to 10 days now! They told me this has to be seen as an economic decision from the casino, nothing personal against me.

Has anyone else this problem too? Did I win too much? Are they in money trouble?
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
hi ive just come off from live chat & they stated 24hrs week days 72 hrs weekend ??????
 

Seaman63

Full Member
PABnononaccred
Joined
Dec 16, 2006
Location
wild south
Well, maybe it´s an individual treatment for me?

I withdrew at September 1st and it´s still pending. And like I said, I recieved an email from my german host with the confirmation of a 10 days pending time.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Well, maybe it´s an individual treatment for me?

I withdrew at September 1st and it´s still pending. And like I said, I recieved an email from my german host with the confirmation of a 10 days pending time.

Can you copy the e-mail ? It would be interesting to see exactly what they wrote to you.
 

MagicCindy

Full Member
Joined
Sep 5, 2011
Location
Germany
Hello, I just registred here and I saw this thread.

I have the same problem with them. I withdrawed first of September and now it is in Progress.

I asked this morning how long and they told me 5 working days to my e-wallet :-(

Now they have lost a player. This is not fair. Finally this casino has the worst and most unpolite support. Never saw this before.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
hi ive just come off from live chat & they stated 24hrs week days 72 hrs weekend ??????

This is what it should be, and what I have experienced so far.

If the OP was clearly told 10 days, and that this was "in general" rather than specific to his own circumstances, then it seems that BelleRock have lied to him about something applied to just him in order to make him feel more at ease. This is JUST as "rogue" as changing to a 10 day pending period "in general", for a casino that can lie to one player can lie to ANY player.

It could also indicate a new policy just being introduced, but one SO new that CS have not been properly briefed, and are thus communicating it wrongly. The 10 days could be a maximum, rather than a "standard", and could be the time taken until receipt of payment by the slowest means, rather than the time sat in pending. It could simply be that they are moving to 72 hours as standard, and then adding on 7 days for "processing and receipt", coming up with "10 days" being communicated to the player.

If they tried to implement this "in general" it would cost them lots of players, so I can't believe this is true, whatever the CS rep said.

BelleRock also have a history of the WORST CS known for a "reputable" operation, and it took 3 YEARS for there to be signs of improvement. It appears that things are beginning to slip again.
 

MagicCindy

Full Member
Joined
Sep 5, 2011
Location
Germany
The strange thing at this casino is, that their pending time is really long if you withdraw Thursday after 09:00AM. Than it will be until Monday morning. I never understand why they don't work Fridays. They told me once that Friday the banking stuff is not working.

In their T&Cs it is different.
In order to do this we have introduced a faster and more effective withdrawal process that will see you receiving your withdrawal in 24-72 hours.
Each withdrawal will remain on hold for 24 hours which gives you the option of reversing the transaction.

If I withdraw Thursday 10AM and it will get in Progress Monday morning the pending time is app. 90 hours and than they tell me another 5 working days. Than it must be Friday, but as I wrote above Friday they are off, than it must be next Monday???

Finally this are more than 10 days for a withdrawal.

If they change it now to pending 10 days and 5 days for withdrawal....finally it could be three weeks.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Well, maybe it´s an individual treatment for me?

I withdrew at September 1st and it´s still pending. And like I said, I recieved an email from my german host with the confirmation of a 10 days pending time.

No, they are treating us Arsenal fans shabbily after going down 2-8.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well, maybe it´s an individual treatment for me?

I withdrew at September 1st and it´s still pending. And like I said, I recieved an email from my german host with the confirmation of a 10 days pending time.


When you get paid, uninstall the casino and ignore them. Your host will contact YOU to ask why you have suddenly stopped playing. You then tell them that it is an "economic decision" on your part to move to casinos that DON'T take so long to process withdrawals. Even Casino Rewards are quicker than this (48 hour pending, but then pretty quick processing). 32Red are faster still, you can ask CS to reduce the pending time to 1 hour from the 24 hour default. This means not having to keep asking them to flush your withdrawals. You will probably need to build a bit of history with 32Red before they will do this.
 

Seaman63

Full Member
PABnononaccred
Joined
Dec 16, 2006
Location
wild south
Can you copy the e-mail ? It would be interesting to see exactly what they wrote to you.

I dare to copy and post private emails in a public forum, beside that..it is in German and not much from help for the most of you here. But you can trust me, if I say they stated a 10 days pending time for my recent withdrawal.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I dare to copy and post private emails in a public forum, beside that..it is in German and not much from help for the most of you here. But you can trust me, if I say they stated a 10 days pending time for my recent withdrawal.

Bryan reads German, PM him a copy so that he can see exactly what was stated, and in what context. It could mean that the payout times need to be adjusted in the accredited section, or he may see that you misunderstood the answer, or the casino host misunderstood your question.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Well this group are certainly on the down and down! :p
I already dumped them earlier this year when they upped the WR from the standard x30 to the ludicrous x50... now this cash-out delay just adds to the concerns that they are in some sort of trouble.
IMHO players should avoid this group for the time being.

KK
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well this group are certainly on the down and down! :p
I already dumped them earlier this year when they upped the WR from the standard x30 to the ludicrous x50... now this cash-out delay just adds to the concerns that they are in some sort of trouble.
IMHO players should avoid this group for the time being.

KK

Have you confirmed that 10 days is now standard?

I still see 24 hours, and 72 hours at weekends. This is what I experienced last time I withdrew from Lucky Nugget.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
Trust me i fully understand your frustration with this matter. I am looking at this from a different point of view. First with the amount of withdrawal. If it is a larger sum, then it is 7 to 10 days. And yes it is in their terms. Next is when was the last time you sent in your id info and is it updated. The other factor here is also your means of withdrawal.
Now with the 7 to 10 days, soon as my 7th day was here, i must admit that bellrock paid me back to back with 5k deposits to my account. Larger funds i was told comes from a different paying account then lower payouts.
They also have had issues with wallets at times like other casinos to payout to. During those periods after i have gotten my funds they have also have placed free chips into my account without any wagering placed on them.
 

1366613

Senior Member
Joined
May 29, 2008
Location
A
I had same situation in the past at this group, so when i take the money i close my account (i closed all my account here at this group). For my experience 32red and nedplay, dash, goldenloungue they pay too fast and after you make the cashout you can flush it. They pay fast.
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
Are players definitely getting payed after ten days or is there more delays after that?
It does feel very odd that they want to give themselves a bad reputation.
I was planning to play here tonight and deposit something decent but i might as well try somewhere else.
Do they have a rep here?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Are players definitely getting payed after ten days or is there more delays after that?
It does feel very odd that they want to give themselves a bad reputation.
I was planning to play here tonight and deposit something decent but i might as well try somewhere else.
Do they have a rep here?

I will track my next withdrawal there to see whether this is a general change in policy from the previous 24 hour pending and no weekend proccessing. I withdraw to Neteller, so there is no opportunity to hide behind the "banking system" excuse. If it takes 10 days, a casino gets uninstalled.
 
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