Retrobet denying my winnings 25000$

[Arjeyen]

Retrobet.com scam 25000$

I have received a cash bonus of 6$ in Retrobet and After completing the wagering requirements I have won 25000$ but they are denying my winnings saying that I have breached the rule and confiscated everything I have won
In the beginning they are okay with whatever the winnings were because it was small but they were not okay with 25k
Dont trust and play in Retrobet

 

[conker]

That's a large sum of money, maybe you should consider submitting a complaint - Online Casino Complaints

 

[jasonuk]

Given you mention a "cash bonus", I expect there are terms and conditions attached to this which you should have read.

If you have breached any of those rules, they are entitled to void some or all of the bonus balance.

The most common one will be bet limit - which seems to be 5 EUR or 5 USD (or equivalent, e.g. 7.5 AUD). The rules do stress this includes gambles and "bonus rounds" (i.e. bonus buys).

So if there are transactions in your history for more than that amount, I'm afraid it'll be bad news...

 

[removedbyrequest-20240904]

Similar issue with another casino I just raised an PAB for, so can’t mention much (even tho it’s not accepted yet).

Edited out where I think I said too much. Will leave it at PAB!

Anyway raise a PAB, it’s the best chance.

 

[jasonuk]

Similar issue with another casino I just raised an PAB for, so can’t mention much (even tho it’s not accepted yet).

If you've submitted a PAB, you shouldn't be talking about it - even in code - until the PAB has concluded.

[removed at authors request]

[While the original point has been removed, it's] an important point to make, because the above site mentions twelve times in the bonus terms and conditions...

The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from the funds associated with any bonus is defined within the terms of that specific bonus.

Which means the cap persists until withdrawal in full - even if bonus wagering has been completed. Highly predatory term, and is going to catch a lot of people out.