[Resolved] ruby royal:not getting paid??

[weplant]

Hi..Has anyone had any trouble with a payout from Ruby Royal,,I requested a small withdraw one week ago and still nothing..I have emailed and not reply..
Any suggestions...thanks,

 

[dcpam39]

I have always been paid within 24 hours m-f. Have you sent your security docs--maybe that's the hold-up? Also, if you won on a free chip, i believe they require a $25 deposit before you withdraw.
Hope you receive soon,
Pam

 

[rubyroyal]

Hi..Has anyone had any trouble with a payout from Ruby Royal,,I requested a small withdraw one week ago and still nothing..I have emailed and not reply..
Any suggestions...thanks,

Please PM me your player login name so i can investigate..

 

[weplant]

Thank you Derek

Wanted to thank Derek at Ruby Royal..My payout was in my QT this morning. I appreciate his concern and taking care of the matter for me..