Over the past 6 months myself and business partner have been given a number of excuses in relation to outstanding affiliate payments dating back eleven (11) months from Ivy Affiliates. Today, we had a productive meeting with our solicitor and now have the small claims court paperwork ready to send early January.
It's bizarre, what started out with quick payments and frequent communications with Ivy has turned sour for no reason. We have eight e-mails back and forth from the affiliate manager with a range of excuses for the outstanding payments...
First response... You are under the threshold for payments (not the case)
Second response... You have been paid (e-mailed back asking for dates and references)
Third response... Do we have the right payment details (everything double checked and was correct)
At this point we opened a complaint with Barclays to track any missing payments and met with the relationship manager at Liverpool Street who confirmed only one payment has been received from this Caddell account (which was last year)
Fourth response... What are your bank details and you'll be paid straight away
Now for the past two months they don't even bother replying so to recover the significant sum we have no other option to take the legal route. Interestingly their compliance manager e-mailed us last month thanking us for meeting the new guidelines set by the ASA.
November was another profitable month with Ivy due to their new brand Cashima so the money keeps building but sadly yet to see a penny
Feeling positive for the New Year with this one because the amount of e-mails back and forth confirms just how badly we have been messed around.
When it comes to other Caddell affiliate managers, they really go the extra mile. Brands such as Big Boy and Full Cream Affiliates pay within the first week every month and often check in to get the best returns.
It's bizarre, what started out with quick payments and frequent communications with Ivy has turned sour for no reason. We have eight e-mails back and forth from the affiliate manager with a range of excuses for the outstanding payments...
First response... You are under the threshold for payments (not the case)
Second response... You have been paid (e-mailed back asking for dates and references)
Third response... Do we have the right payment details (everything double checked and was correct)
At this point we opened a complaint with Barclays to track any missing payments and met with the relationship manager at Liverpool Street who confirmed only one payment has been received from this Caddell account (which was last year)
Fourth response... What are your bank details and you'll be paid straight away
Now for the past two months they don't even bother replying so to recover the significant sum we have no other option to take the legal route. Interestingly their compliance manager e-mailed us last month thanking us for meeting the new guidelines set by the ASA.
November was another profitable month with Ivy due to their new brand Cashima so the money keeps building but sadly yet to see a penny
Feeling positive for the New Year with this one because the amount of e-mails back and forth confirms just how badly we have been messed around.
When it comes to other Caddell affiliate managers, they really go the extra mile. Brands such as Big Boy and Full Cream Affiliates pay within the first week every month and often check in to get the best returns.