RESOLVED: Off to Court with Ivy Affiliates

Nicola

Meister Member
mm1
Over the past 6 months myself and business partner have been given a number of excuses in relation to outstanding affiliate payments dating back eleven (11) months from Ivy Affiliates. Today, we had a productive meeting with our solicitor and now have the small claims court paperwork ready to send early January.

It's bizarre, what started out with quick payments and frequent communications with Ivy has turned sour for no reason. We have eight e-mails back and forth from the affiliate manager with a range of excuses for the outstanding payments...

First response... You are under the threshold for payments (not the case)
Second response... You have been paid (e-mailed back asking for dates and references)
Third response... Do we have the right payment details (everything double checked and was correct)

At this point we opened a complaint with Barclays to track any missing payments and met with the relationship manager at Liverpool Street who confirmed only one payment has been received from this Caddell account (which was last year)

Fourth response... What are your bank details and you'll be paid straight away

Now for the past two months they don't even bother replying so to recover the significant sum we have no other option to take the legal route. Interestingly their compliance manager e-mailed us last month thanking us for meeting the new guidelines set by the ASA.

November was another profitable month with Ivy due to their new brand Cashima so the money keeps building but sadly yet to see a penny :(

Feeling positive for the New Year with this one because the amount of e-mails back and forth confirms just how badly we have been messed around.

When it comes to other Caddell affiliate managers, they really go the extra mile. Brands such as Big Boy and Full Cream Affiliates pay within the first week every month and often check in to get the best returns.
 

BillyBonanza

Senior Member
webby
Oh boy. These guys dont even respond to me via email or message center. bigwinaffiliates seems to be another one. I used to get a response at the beginning but nothing in 4 months. Will be interesting to see how long it takes for these guys to pay me. They seem very slow with everything they do

ivyaffiliates sent me my first payment without requesting it though via paypal
 

Casinomeister

Forum Cheermeister
Staff member
I absolutely loath it when companies lie to you about the nature of their business or payment schedules. It reeks of amateurism - it's absolute bullshit. You can't lie when there is the Internet to record your every move.

Major schoolboy error in my opinion.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
OK, as I said BigBoy affs did pay me a month late, their affy rep Richard e-mailed me eventually and sorted it. Now Ivy (ironically as Bonanza says above) have paid me without issue on both occasions since I promoted their new brand, just submitted the account-generated invoice on the 2nd. of each month as you do with most Egass set-ups. Playgrand paid very quick, just before Ivy and as usual Full Cream were quickest of the lot, in fact the fastest of any programme I'm in - I even made a point in Berlin of speaking to William their aff manager complimenting them on it! Fruity affs are in the first 10 days too usually and this month Big Win affs have paid me already, after doing the invoice on the second via the a/c interface.

The Caddell casinos may have the same processors, skins and license but naturally the White Labels have different affy programmes so their payment schedule is different.

I wonder if the issues described are more down to the amounts involved/owed? My BigWin and Ivy ones weren't substantial.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
BigBoy again no pay all other Caddells paid in week 1-2, radio silence and nothing again. I'm seeing a pattern here, shouldn't have to badger them every bloomin' month for payment. :(
 
Top