- Joined
- Mar 13, 2008
- Location
- Ontario
I've only recently started playing with CWC. To date, all my dealings with support have been courteous and efficient. But all routine stuff.
Today I made a deposit, but got a time out error as not completed. Nothing showed in my history, but I didn't retry. But that payment came out of my prepaid Visa, but the time was different. Well, a $50 payment I think. I've had failed transactions for time outs at other casinos, but they never came out of my Visa.
Now payments that fail partway through I have read about, but not experienced. I've never deposited with the ClubWorld Group by credit card before, so I'm not sure how they show up. Was also this strange T-charge notation on my account, but nothing at Clubworld in my transaction history.
When I failed to reach my CC provider (as the failed transaction message said to do), I contacted Club World. I provided some verification info, and even though my failed transaction didn't appear in my cashier, she could see the attempt, and with the transaction number I provided, finance should be able to manually credit my account. Unfortunately, since finance doesn't work weekends, this will not be resolved before Monday.
While not ideal, I am reassured that my deposit is not in limbo for weeks, or that my Visa account was not hacked and it just coincided or maybe even caused a failure. Sorry, hard not to be paranoid about money in cyberspace. The rep was nice enough to go check my account to see if there was anything she could do for me, but I had just lost a free chip, and was enjoying play enough to want to continue. Still nice of her to look.
I will update when my account is credited, but I feel confident it will be Monday as promised.
Just in case, I'll make sure I follow up before Finance leaves for the day.
Today I made a deposit, but got a time out error as not completed. Nothing showed in my history, but I didn't retry. But that payment came out of my prepaid Visa, but the time was different. Well, a $50 payment I think. I've had failed transactions for time outs at other casinos, but they never came out of my Visa.
Now payments that fail partway through I have read about, but not experienced. I've never deposited with the ClubWorld Group by credit card before, so I'm not sure how they show up. Was also this strange T-charge notation on my account, but nothing at Clubworld in my transaction history.
When I failed to reach my CC provider (as the failed transaction message said to do), I contacted Club World. I provided some verification info, and even though my failed transaction didn't appear in my cashier, she could see the attempt, and with the transaction number I provided, finance should be able to manually credit my account. Unfortunately, since finance doesn't work weekends, this will not be resolved before Monday.
While not ideal, I am reassured that my deposit is not in limbo for weeks, or that my Visa account was not hacked and it just coincided or maybe even caused a failure. Sorry, hard not to be paranoid about money in cyberspace. The rep was nice enough to go check my account to see if there was anything she could do for me, but I had just lost a free chip, and was enjoying play enough to want to continue. Still nice of her to look.
I will update when my account is credited, but I feel confident it will be Monday as promised.
Just in case, I'll make sure I follow up before Finance leaves for the day.