RESOLVED - Fruity Casa SE Help

[jumboshrimp]

I SE'd for six months at Fruity Casa because of frustration at the games malfunctioning. It was unplayable to say the least.

I looked online before opening johny jackpot casino to see if there was a conflict and askgamblers showed they were not sisters but askgamblers was wrong. So I got my deposit confiscated halfway through my session.

So the six month se is up and johny jackpot is sending me bonuses, I am trying to reopen fruitycasa but they are crazy, or I am. I emailed them to open account and they say to come on live chat but there is no live chat. See attached files. I have done an email merry go round with them.
I reach out to Majabrands but she says No help from me you have to go through the proper channels. These channels do not work Maja but she won't reply or acknowledge the absurdity of it.

Click here to find more information on Fruity Casa Casino.

 

[Harry_BKK]

Seems to work fine. Maybe a good ol' cache&cookie clean will help.

 

[Kroffe]

Weird.
For me it brings up the live-chat.

Edit: That gosh darn Harry beat me to it.

 

[jumboshrimp]

I know it is weird, am I the only one. I have cleaned everything. Dismantled satellite, everything.

 

[Harry_BKK]

I know it is weird, am I the only one. I have cleaned everything. Dismantled satellite, everything.

Try Google in incognito mode. They might have stored your IP as part of the SE process.

 

[jumboshrimp]

incognito?ok i will try this ty

 

[dunover]

I know it is weird, am I the only one. I have cleaned everything. Dismantled satellite, everything.

Yes, Fruity Casa and Johnny Jackpot are both Caddell/White Hat casinos sharing the same license so Ask Grumblers were totally wrong as you say. If the SE has expired at FC then you should be good to go once their chat is actually up.

 

[Harry_BKK]

Sorry, meant Google Chrome

 

[jumboshrimp]

I have tried for days at all times, it has become a mission in my life. No good incognito

 

[Harry_BKK]

OK, then download the free version of Windscribe or Tunnel Bear. You'll have a few GB free VPN; choose an IP for a different country as it seemed to work for both of us, Kroffe and me.

 

[jumboshrimp]

I don't want a VPN, that sounds like trouble. I just want Majabrands to earn her rep title. Instead of shooing me away. Just open the account and then I don't have to worry about opening new casinos. Just tell the casino you represent to reopen my account. I am fine with it. I know it can't be that hard.
Johnyjackpot says to just deposit everything is tiptop, but maja says I can't play the brand until this is resolved.
Funny thing I get a bonus offer for the first time from 21.com after talking with Maja

 

[jumboshrimp]

Thanks Dunover and Harry, you guys are great, and hi Spintee, good to see you are still around.
I need a break from this brainloop.

 

[jumboshrimp]

Another nail in my heart. I am sure they know the problem by now. I have left detailed messages to that live chat dude. I have sat waiting forever for him to speak but I think he is mute.

 

[jumboshrimp]

I think I have had 7 separate agents in 5 days. What kind of payroll do they have?

 

[Lobo]

I think I have had 7 separate agents in 5 days. What kind of payroll do they have?

If it was Steve, Joe, Brian, Luke, and Niclas... they are all the same person

If you look at the menu in the footer there is a link that says Live Chat that takes you to a new page with a green button that says "live chat"

 

[jumboshrimp]

If it was Steve, Joe, Brian, Luke, and Niclas... they are all the same person

If you look at the menu in the footer there is a link that says Live Chat that takes you to a new page with a green button that says "live chat"

I have hit every live chat link there is

 

[jumboshrimp]

I have hit every live chat link there is

If it was Steve, Joe, Brian, Luke, and Niclas... they are all the same person

If you look at the menu in the footer there is a link that says Live Chat that takes you to a new page with a green button that says "live chat"

Can you show me an image of that footer link, please

 

[Lobo]

I am safe to say that the problem is at your end.
You might have been IP-banned and/or restrictions on a IP batch where your IP falls under. Try access the chat trough your cellphone

 

[Lobo]

Can you show me an image of that footer link, please

 

[jumboshrimp]

I don.t think this majabrand casinos should be accredited, I think their staff are having a private joke at other people's dilemmas. It is cruelty.

 

[Harry_BKK]

Try this, it would not let me post the link properly, hence, I separated the two parts, take both together and it should take you directly to the chat window. Alternatively, type the https:// manually and copy&paste the second part.

https://

static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=fruitycasa.zendesk.com&settings=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&&locale=en-US&title=Web Widget Live Chat

 

[Harry_BKK]

Hope it works at your end, I tried it with different IPs and browsers, worked a treat.

 

[jumboshrimp]

static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=fruitycasa.zendesk.com&settings=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&&locale=en-US&title=Web Widget Live Chat

You sir are a genius. I am in

 

[Harry_BKK]

You sir are a genius. I am in

Superb, glad to hear that!

 

[Lobo]

And now you are met with from the casino: "You sir, are not suppose to be in this chat"

 

[jumboshrimp]

Well that went smashingly, better than I could have expected. Thank you everyone. I think we can close this
case, Chet.

 

[maxd]

@jumboshrimp , all good? we can mark this "Resolved"?

 

[jumboshrimp]

@jumboshrimp , all good? we can mark this "Resolved"?

I am still self excluded but no more good can come out of this thread. So 'Resolved'

 

[jumboshrimp]

This chat guy doesn't understand sarcasm, hey Goatwack?

 

[maxd]

I am still self excluded but no more good can come out of this thread. So 'Resolved'

Fair enough, NP. FTR if you have further issues here that need dealing with I strongly suggest you file a PAB on it and we'll proceed that way.