patrina
Experienced Member
- Joined
- Mar 30, 2007
- Location
- Ontario, Canada
I couldn't find my last thread regarding casino rewards suspending my account, but I sent yet another letter and they finally replied. I think that it is unfair, but I guess those are their rules. Here's the email I received for anyone interested,
| | | Inbox
Hi Petrina,
Thanks for your email.
When the CasinoRewards system automatically reviews your eligibility to claim rewards points, it takes into account your entire history with all CasinoRewards Casinos.
This history includes, but is not limited to your deposits, withdrawals and bonus' received throughout your playing.
If at any time they system deems that you are currently ineligible to redeem the points. It may be due to a cashin, a recent lump sum bonus or any other of the key indicators it reviews.
When I review your account, I can see the follwing - Remmebr the system reviews these, but is not limited to this information specifically.
One of the contributoing factors is your Deposit / Cashin / Bonus ratio. If this become to large, then the system will place the block.
Your CasinoRewards Debosi / Cashin / Bonus ratio currently looks like this.
Deposit Total : $470.00
Cashin Total: $1000.00
Bonus Total: $ 302.00
Fomr what I can determine at this stage, the deposit / cashin / bonus ratio would need to be decreased before points are released. In addition this is only one of the contributing factors to a block on points.
Contining depoits, and play would obviously change this rato on each occasion.
Should you wish to discuss this further please get in touch
Regards
Sebastian - CR Helpdesk
| | | Inbox
Hi Petrina,
Thanks for your email.
When the CasinoRewards system automatically reviews your eligibility to claim rewards points, it takes into account your entire history with all CasinoRewards Casinos.
This history includes, but is not limited to your deposits, withdrawals and bonus' received throughout your playing.
If at any time they system deems that you are currently ineligible to redeem the points. It may be due to a cashin, a recent lump sum bonus or any other of the key indicators it reviews.
When I review your account, I can see the follwing - Remmebr the system reviews these, but is not limited to this information specifically.
One of the contributoing factors is your Deposit / Cashin / Bonus ratio. If this become to large, then the system will place the block.
Your CasinoRewards Debosi / Cashin / Bonus ratio currently looks like this.
Deposit Total : $470.00
Cashin Total: $1000.00
Bonus Total: $ 302.00
Fomr what I can determine at this stage, the deposit / cashin / bonus ratio would need to be decreased before points are released. In addition this is only one of the contributing factors to a block on points.
Contining depoits, and play would obviously change this rato on each occasion.
Should you wish to discuss this further please get in touch
Regards
Sebastian - CR Helpdesk