Hi,
I read with great interest the Casino New York warning in Bryan's newsletter. It brought back some humorous yet traumatic memories from a recent Casino Las Vegas(CLV) cashout I endured.
Quickly, I must say I enjoy Playtech software (especically the VP) and their rather generous bonus offers. I've never been stiffed by a Playtech outfit, and in fact very recently have succesfully executed a casino new york withdrawl. Now for the story!
Sometime late last summer, I requested a cashout from CLV which was similar in size to the player's referenced in the newsletter. Now like many who gamble online I don't have a fax machine and scanner at arms length, but after a few days I was able to get my docs scanned and on my computer. I attached them to an e-mail and waited patiently for my money or at least a confirmation. Nothing! I tried again. This time I got a failure to send message. I tried again for a week or so. Same story...either no response or failure messages.
I got in contact with customer service. Try a different format they said! Well, .tif, .gif, .jpg no luck! Oh you must have a virus they said. Well, Symatec and McAfee don't think so I said. Just fax it they said! Then I got the old "I can't make out the signature on your CC" etc. "Can I just mail copies to the address on your website?" I said. No!
The last straw was when they finally were able to confirm the CC signature, but unfortunately it partially blocked the 3 digit security code which interestingly is on the signature line. I was being jerked around and knew it. This whole game took months...and finally I called customer service in complete exasperation on a holiday and begged for understanding. Begrudginly I was paid.
Clearly, many Playtech casinos utilize a "Slow Play" manual which us punters don't have access to. I thought it would be a fun and stress relieving exercise to try and recreate this manual. I'll start.
Chapter 1 4 Business day waiting period to even start processing
Chapter 2 4 figure Withdrawl? Stall, Stall, Stall
Chapter 3 The Devil is in the Details. Please resend your Credit Card
Chapter 4 Plausabile Deniability (No sir we never recieved that)
I read with great interest the Casino New York warning in Bryan's newsletter. It brought back some humorous yet traumatic memories from a recent Casino Las Vegas(CLV) cashout I endured.
Quickly, I must say I enjoy Playtech software (especically the VP) and their rather generous bonus offers. I've never been stiffed by a Playtech outfit, and in fact very recently have succesfully executed a casino new york withdrawl. Now for the story!
Sometime late last summer, I requested a cashout from CLV which was similar in size to the player's referenced in the newsletter. Now like many who gamble online I don't have a fax machine and scanner at arms length, but after a few days I was able to get my docs scanned and on my computer. I attached them to an e-mail and waited patiently for my money or at least a confirmation. Nothing! I tried again. This time I got a failure to send message. I tried again for a week or so. Same story...either no response or failure messages.
I got in contact with customer service. Try a different format they said! Well, .tif, .gif, .jpg no luck! Oh you must have a virus they said. Well, Symatec and McAfee don't think so I said. Just fax it they said! Then I got the old "I can't make out the signature on your CC" etc. "Can I just mail copies to the address on your website?" I said. No!
The last straw was when they finally were able to confirm the CC signature, but unfortunately it partially blocked the 3 digit security code which interestingly is on the signature line. I was being jerked around and knew it. This whole game took months...and finally I called customer service in complete exasperation on a holiday and begged for understanding. Begrudginly I was paid.
Clearly, many Playtech casinos utilize a "Slow Play" manual which us punters don't have access to. I thought it would be a fun and stress relieving exercise to try and recreate this manual. I'll start.
Chapter 1 4 Business day waiting period to even start processing
Chapter 2 4 figure Withdrawl? Stall, Stall, Stall
Chapter 3 The Devil is in the Details. Please resend your Credit Card
Chapter 4 Plausabile Deniability (No sir we never recieved that)