Hi!
Hi there,
I'm ok with your points XXL CLUB, however...by giving them 50% loss back, it's not a good idea!
All people there have already been young.. (Me also..not to far a long) , and lost considerable amount trying to win. And never asked to get amount back.. error it's error and only the person can learn that. It's a good gestature of you..and i'm sure the guys appreciated it. But... why only people angry and told your software rigged can receive an reward?
My brother-in-law works in a hospital, I know that that is not compared with a casino but I will put a setting to you in situation.
1- A sick customer not very happy and not much sick is annoyed towards the employee. Request has to be been useful and to wash immediately and this everyday!
2- A customer much sicker endures the evil and keeps its calms and waits peacefully her turn
Who according to you will be been useful in first? The first one!!!!
For me..i know hospital and casino isn't the same thing but the situation are the same. People cry can always can some thing more than people wait and are friendly.
Some years ago..i've lost over 10K (A truly big amount) for me (And was in a very very difficult period times) , (And lost a good amount in your casino) and lost it fair..trying to win big..and never asked to get some chips back. I've learned by my error. Never a real casino will refund any money to people lose.. why? Cause the term are there..you accept people at 18..if they wins, the players must be paid..but if they lose it's not your problem. You can tell him to consult a anti-gambling association..and simply to refuse it's customer again to don't have this guys in head again.
I consider it's not a good ideas to give him back 500$...cause, this guys one days or another will come back plays with you..and tell her friend "Probably same age and gambler" to come play with you.
Told me what you think,
It's the way i think.
Sorry for my english, i wrote the best that i can. I'm native french.
Cheers,
Simon