PLEASE READ IF YOU PLAY LVUSA

[babs7262]

Hiya

I would just copy and paste the transcript but I havnt received my copy yet.
If you are depositing by credit card, PLEASE WAIT. I deposited $20 and when it said approved, I returned to the casino just to see a zero bal. I thought something didnt go through (it sometimes happens) so I did it again and the same thing happened. Now Ive dep $40 and still have a zero balance

I chatted help and Laurel said they were having communication problems with the processing company and they have to foward my transcript to the financial dept. Once they confirm they will credit my account.

I just wanted to dep $20 but now they will credit $40. PLEASE DO NOT DEPOSIT TWICE IF IT'S TOO LATE BEFORE YOU SAW THIS. Just let them know and wait until you get your credit

I hope it's not too long of a wait. I want to gamble now !!!!!Whaaaa


BTW..how long does it take to get a copy of your transcript? I knew I should of copied it while I was chatting

 

[babs7262]

transcript

info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'laurel'
laurel: Welcome! How may I be of your assistance?
babs7262: hello, i have a problem. I just deposited $20, it was approved but when i returned to the casino it was a 0 bal. I tried it again and the same thing happened so now Ive deposited $40 that went through and I still have a zero balance. It said approved, so i know i dep $40. can you help me please. I only wanted to dep $20, not $40........I play at LVUSA under babs7262 . thank you for your time and help
babs7262: hiya laurel
babs7262: u look real busy there, is this happening with others too?
laurel: It seems that we are having communication problems between the casino and the processing company
laurel: I will send your case to our Financial department and as soon as they get the confirmation they will credit
laurel: the deposit
babs7262: ahhhh, will that take long and do i have to play with $40? or do they answer that?
babs7262: i just wanted to dep $20
laurel: I am very sorry
babs7262: i dont blame you, your just trying to help me
laurel: but as soon as they get the confirmation they will credit the deposits that wen t through
babs7262: so i do have to play $40? I ask because I use my checking acct
babs7262: Anyway to ask them to reverse one of them?
laurel: after we credit the deposits if they went thorugh
laurel: you can contact us back
laurel: in order to solve the situation about the $20 or $40
babs7262: oh ok. thank you for your time Laurel
laurel: You are welcome
babs7262: hagd

 

[babs7262]

UGH

Im getting pissed. It's been a half hour and I still can't gamble. You long do you suppose it takes? Ill give it another half hour and I will email them for my credits again. Darn it, Alladin $10k just hit too

 

[babs7262]

any suggestions?

how long should I wait. I checked my account history and thank God there is no deposits shown so atleast Im not being charged.

Does it normally take awhile before the financial dept gets this?

 

[vinylweatherman]

how long should I wait. I checked my account history and thank God there is no deposits shown so atleast Im not being charged.

Does it normally take awhile before the financial dept gets this?

You might be better thinking in terms of overnight, rather than half hours. Sometimes these problems have taken a couple of days to resolve at other casinos, although the better ones are able to resolve it far faster (usually when CS themselves can look into the transaction and credit it manually straight away WITHOUT having to pass it on to "the finance people").

 

[babs7262]

got it

sorry, i was watching tv. I got it 10 minutes after my last post on this subject. I had to get the whole $40 though