First of All Hi everyone!
I just thought id share a story on how i have been dealt at playgatecasino. I have been a member there for a long time. And must i say, ive been a "preferred" customer there. Got many bonuses, sometimes lost , sometimes won. During the last few times i have been very lucky, and won some quite substantial amounts FOR me. A few over thousand wins.
This time they invited me to play in a 100% up to 200$ match +50$ free.
Deposited 200, got only 100 of bonus. Chatted with support who said they cannot credit the bonus , and i must send the original email to their support email and after that they will credit the bonus. I was promised an answer on this within 24-48 hours TOPS.
Ok i figured ill wait. Waited, waited. Then i asked after over 2 days, whats up. They denied me the bonus, on management decision. Ok fine, i can deal with that, even though i was very unhappy, i started playing. Met the wagering requirements , and won. Requested a payout by neteller which has always been my deposit and withdrawal method. They approved my withdrawal, but by check!!! Is that really the way to treat a customer? Check is not convenient for me. Wire, anything else then a check... I live in europe, not in the usa.... checks can be so common in the states, but here they are mostly treated like a plague. High fees, and banks do not like them.
Deny a bonus after the customer has been invited to play with one. Then deny their preferred withdrawal method , even though deposit was done trough the same?
I hope they fix it and can send the withdrawal the way i requested it.
Ill post a follow up on this when i hear more......
fox
I just thought id share a story on how i have been dealt at playgatecasino. I have been a member there for a long time. And must i say, ive been a "preferred" customer there. Got many bonuses, sometimes lost , sometimes won. During the last few times i have been very lucky, and won some quite substantial amounts FOR me. A few over thousand wins.
This time they invited me to play in a 100% up to 200$ match +50$ free.
Deposited 200, got only 100 of bonus. Chatted with support who said they cannot credit the bonus , and i must send the original email to their support email and after that they will credit the bonus. I was promised an answer on this within 24-48 hours TOPS.
Ok i figured ill wait. Waited, waited. Then i asked after over 2 days, whats up. They denied me the bonus, on management decision. Ok fine, i can deal with that, even though i was very unhappy, i started playing. Met the wagering requirements , and won. Requested a payout by neteller which has always been my deposit and withdrawal method. They approved my withdrawal, but by check!!! Is that really the way to treat a customer? Check is not convenient for me. Wire, anything else then a check... I live in europe, not in the usa.... checks can be so common in the states, but here they are mostly treated like a plague. High fees, and banks do not like them.
Deny a bonus after the customer has been invited to play with one. Then deny their preferred withdrawal method , even though deposit was done trough the same?
I hope they fix it and can send the withdrawal the way i requested it.
Ill post a follow up on this when i hear more......
fox
