Slow Pay Pelaa casino slow withdrawal

[nightfox]

Hi everyone I have a withdrawal on Pella casino from Friday my account is verified but the time frame is over 72 hours did speak to live chat was told to wait and account verified I did take a bonus and completed wagering with my deposit of £20.00 no bet was over max bet of £5.00 from taken a bonus but I can reverse the pending amount outstanding balance £150.00 on the account yet i did receive a text message from Pella casino that I can't reverse the amount due to the UKGC rules so my question is do I need to be concerned about this casino on the pending withdrawal any information will be grateful thanks

 

[sapit222]

They seem to be a swedish casino with UKGC, MGA and swedish license.
Ive never heard or them before, but you should be fine.
Part of Genesis Global Limited.

@CasinoCruiseRep can maybe help?

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[nightfox]

They seem to be a swedish casino with UKGC, MGA and swedish license.
Ive never heard or them before, but you should be fine.
Part of Genesis Global Limited.

@CasinoCruiseRep can maybe help?

​

Thanks sapit222 yes there casino is part of brand from the Genesis Global Casinos will pm the rep and see if I can get a update on the withdrawal

 

[nightfox]

Update they now requested ID now sent passport and driving license and payment method this can take up to 72 hours will update

 

[CasinoCruiseRep]

Hi nightfox,

Kindly note that your Withdrawal has been released today the 24th of November, Kindly wait 3-5 working days in order to reflect into your account accordingly.

Regards,
Pelaa Team

 

[nightfox]

Hi nightfox,

Kindly note that your Withdrawal has been released today the 24th of November, Kindly wait 3-5 working days in order to reflect into your account accordingly.

Regards,
Pelaa Team

Thanks for the reply i did get a email about my account and the withdrawal being sent out thanks casino cruise rep