Slow Pay Pelaa casino slow withdrawal

nightfox

Newbie member
Joined
Jan 10, 2020
Location
u.k
Hi everyone I have a withdrawal on Pella casino from Friday my account is verified but the time frame is over 72 hours did speak to live chat was told to wait and account verified I did take a bonus and completed wagering with my deposit of £20.00 no bet was over max bet of £5.00 from taken a bonus but I can reverse the pending amount outstanding balance £150.00 on the account yet i did receive a text message from Pella casino that I can't reverse the amount due to the UKGC rules so my question is do I need to be concerned about this casino on the pending withdrawal any information will be grateful thanks
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
They seem to be a swedish casino with UKGC, MGA and swedish license.
Ive never heard or them before, but you should be fine.
Part of Genesis Global Limited.

@CasinoCruiseRep can maybe help?

 

nightfox

Newbie member
Joined
Jan 10, 2020
Location
u.k
They seem to be a swedish casino with UKGC, MGA and swedish license.
Ive never heard or them before, but you should be fine.
Part of Genesis Global Limited.

@CasinoCruiseRep can maybe help?

Thanks sapit222 yes there casino is part of brand from the Genesis Global Casinos will pm the rep and see if I can get a update on the withdrawal
 

nightfox

Newbie member
Joined
Jan 10, 2020
Location
u.k
Update they now requested ID now sent passport and driving license and payment method this can take up to 72 hours will update 🤞
 

nightfox

Newbie member
Joined
Jan 10, 2020
Location
u.k
Hi nightfox,

Kindly note that your Withdrawal has been released today the 24th of November, Kindly wait 3-5 working days in order to reflect into your account accordingly.

Regards,
Pelaa Team
Thanks for the reply i did get a email about my account and the withdrawal being sent out thanks casino cruise rep 👌
 
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