I had an a/c with a casino which I asked to be closed about 8 months ago.
I recently opened an account with another casino, which it turns out is owned by the same group. Can they refuse to pay out my winnings on the grounds that I 'self excluded' (their words) myself from their sister company? Their reasoning is I used the words 'permanently closed' in my request which means I must have a gaming problem. I seem to recall when I called up to close my a/c, they asked if my closure was temporary or permanent and to put it in writing. The only reason I closed it was because I didn't like the site.
I recently opened an account with another casino, which it turns out is owned by the same group. Can they refuse to pay out my winnings on the grounds that I 'self excluded' (their words) myself from their sister company? Their reasoning is I used the words 'permanently closed' in my request which means I must have a gaming problem. I seem to recall when I called up to close my a/c, they asked if my closure was temporary or permanent and to put it in writing. The only reason I closed it was because I didn't like the site.