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Pay my card/CWC

ksb11 said:
Anybody had a w/d via 'pay my card' recently? What was the time frame like and would you like to put up a side wager that my payout will be pending til Monday? I requested a payout within the last hour. Thx for the feedback:thumbsup:
Click to expand...

Withdrawal Tuesday last week-approved next day-as of today money not in my bank.

Prior to this week they had all been running 2-3 days to hit the bank in the last month.
 
payments

Just recieve email fron CW and they said ACH down and the courier check i got yesterday is no good and I cannot cash it
pdadam
 
pdadan said:
Said I could get okay pay that will accept my documents or paycard but I use debit pay card
Click to expand...

Well I hope CW see this post and replies. This is UNACCEPTABLE.

They have been pushing okpay on me as well, I won't open an account there, and I use pre-paid cc, so no paycard for me.

The thing that bothers me is they told you the check you received yesterday is no good and you cannot cash it???


Edit..I'm going to pm this thread to CW, so they can respond.
 
Last edited:
pdadan said:
They credited my account for the $2500.00 check I got
Click to expand...

I think there was an issue with one of their processors; this would cause a check to be voided. They should be in touch with you. And like just play mentioned, don't be tempted to play it back.
 
play

just play said:
PLEASE DON'T PLAY ANY BACK!!!

Until you and CW can figure out a way for you to get paid.
Click to expand...

I won $27000.00 at the start of oct and have gotten $6000.00 but still had payouts pending that have been credited back to account and will not play untill something is straight
 
pay2card

I have used pay2card many times it used to hit card in 2 days however now it takes about 4 days for me..... and on the checks from cwc, i opted for that option once, received the check, but had a terrible time trying to cash or deposit it, never happened. no address on check, is there now??? but, i must say that cw did put the money back in my account.
 
This is terrible, I received an email from CWC that my check I received after a month waiting, that I have not cashed, is no good. They requested that I use the other methods, OK PAY, or paymycard. ACH is being offered but at a $70 fee for it.

I have asked for the fee to be waived and they said no, they cant. But that they will give me half my money by ACH.

Trying to remain calm, this has ruined my day.:eek:
 
Reading this thread is so very discouraging

I had a Pay My Card approved on the 14 (last Tue) it is not yet in my bank. The only other time I used this option it only took 3 days.

This issue with these checks is pathetic. I'll give CW the benefit of the doubt and accept it as an issue with their processor. Still, it doesn't really matter who's fault it is. The end result is the same, they have their money that we lost and we DO NOT have our money that THEY lost.

Personally, I experienced the worst and longest losing streak EVER since last April--particularly at the CW Casinos. Once I finally started to catch a few wins, payment delays--of varying kinds and with varying excuses are enough to just make me want to swear it off completely once again.

I can gamble at B&Ms MORE than enough to satisfy my "needs." Of course, only I can decide when it is no longer worth it. A couple of more payment delays will probably do it for me.
 
pmutts said:
I had a Pay My Card approved on the 14 (last Tue) it is not yet in my bank. The only other time I used this option it only took 3 days.
Click to expand...

To be fair as far as the paymycard method goes-this week is the first time in MONTHS that I haven't gotten paid in 2-3 days using this method.
 
lettingyouknow said:
This is terrible, I received an email from CWC that my check I received after a month waiting, that I have not cashed, is no good. They requested that I use the other methods, OK PAY, or paymycard. ACH is being offered but at a $70 fee for it.

I have asked for the fee to be waived and they said no, they cant. But that they will give me half my money by ACH.

Trying to remain calm, this has ruined my day.:eek:
Click to expand...


This is what pisses me off...if they accept USA players, we SHOULD NOT have all these fees if people from other countries don't. It's not fair. If they are willling to accept our money than they should be willing to give us options EXACTLY like non USA players. Why should we be penalized? They accept us to play there.

So they send this player a check, that is bad, and wont wave the fee? Why not? CW just sent this player a bad check after a month of waiting.


Add...and the minimum withdrawal is ridiculous for a person who deposits $25-$50
 
Last edited:
Well this is just great news. I deposited a $2500 check on the 14th of Nov. and my bank is holding it for 5 days. Now I have no fricking idea if it will drop in tomorrow or if it won't be paid at all? I also got an email from them last Friday saying my PayMyCard withdraw is being delayed and should be in soon but no news yet. I also have another $2500 check on the way I've heard no news about. CWC, what's going on! Help us out, give us an update please on what is happening?
 
Ya, I am tyring to be patient as well with them, I actually have now 4 withdrawals that have not happened. Two weeks ago, their PayMyCard did not work correctly, now they are advocating using that because courier service is acting up. That said, their email about it was RUDE.
 
Ok, so i just had a long and frustrating chat with customer service. Will post the transcript later. Needless to say, if you get an email offering you free chip bonus note the following (although still not sure how this came up yet)

"All free chips regardless of playthrough amounts are removed from any winnings after you have played through the required number of spins" So that old saying that nothing is free really does apply lol
 
Ok, well obviously I was getting frustrated in this discussion and it started to go downhill very fast.. Had to recover.

General Info
Chat start time Nov 20, 2012 2:53:26 PM EST
Chat end time Nov 20, 2012 3:14:22 PM EST
Duration (actual chatting time) 00:20:56
Operator Siobhan

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Siobhan'
Siobhan: Hello, how may I help you today?
Brian: Please see above
Brian: well what was typed inititall
Siobhan: I can see it one moment please im just checking your account
Siobhan: who was the email off please?
Brian: Copying
Brian: Hi Brian, I hope you are well. Unfortunately we are having some technical issues with the courier check service; this has led to some delays in the speed of processing. I would recommend that you request this withdrawal via either OKPay or PayMyCard so we can process this in a timely manner. If you do not wish to change the method of withdrawal then you can wait, we are hoping to resolve this as soon as possible, and will give regular updates when there are changes. If you have any questions on OKPay or PayMyCard please do not hesitate to contact us or visit live chat. Regards Stephen Cashier
Brian: A few weeks ago i got an email saying that your paymycard was delayed. Ok well still nothing has posted. Then i get this today this creates MORE payouts not processed
Brian: and please note his wording
Brian: "then you can wait"
Brian: I have been waiting and am a good customer
Siobhan: Ok yes paymycard is working again fine
Brian: So why have they still not posted
Siobhan: im sorry for Stephens working and i apologies on his behalf
Brian: from prior requests
Siobhan: as you have canceled and re requested several times
Brian: ya not those
Brian: sorry
Siobhan: if you leave it now this will be done tomorrow
Brian: Prior ones not the most recent big win
Brian: 11/16
Brian: whoops sec wrong one
Siobhan: dont cancel it again because it will be longer if you do that, so just leave it as it is and this should be done tomorrow ehn the cashier is back in :)
Brian: 11/13
Siobhan: *when
Brian: Two requests neither have posted
Siobhan: yes we have obe for 500
Siobhan: and one for 1000
Siobhan: when you request the cashier has 48 hours to approve
Brian: none are in my account
Siobhan: so i think tomorrow wil be the day its approved
Brian: i download all to quicken
Brian: 11/13
Brian: two payout wins
Brian: thats when i got the notice that paymycard was down
Brian: 11/13/2012 9:05:42 AM PAY MY CARD Withdrawal Approved! ($316.00) 11/13/2012 9:05:00 AM PAY MY CARD Withdrawal Requested ($316.00) 11/13/2012 9:04:39 AM Manager Deposit Approved! $175.00 11/13/2012 9:04:39 AM Manager Deposit Requested $175.00 11/13/2012 9:04:13 AM PAY MY CARD Withdrawal Declined $141.00 11/13/2012 8:58:25 AM PAY MY CARD Withdrawal Requested ($141.00)
Siobhan: yes its back up and running now so choose this in the future
Brian: ok....so what happened to those two withdrawal requests
Brian: and it looks liek something screwed up big time on that day according to the account history
Brian: Someone needs to go through this account and fix whatever is wrong please
Brian: and whats going on here
Siobhan: Ok they take 3-7 buisness days to reach you, your only on the 6th day so this should be with you within the next couple of days
Brian: 11/13/2012 8:58:02 AM Bonus Removal Withdrawal Approved! ($200.00) 11/13/2012 8:58:02 AM Bonus Removal Withdrawal Requested ($200.00
Siobhan: yes the bonus chips are never cashable
Brian: 11/13/2012 8:57:52 AM PAY MY CARD Withdrawal Declined $350.00 11/12/2012 7:42:22 PM Redeem Comp Points Deposit Approved! $7.72 11/12/2012 7:42:22 PM Redeem Comp Points Deposit Requested $7.72 11/12/2012 7:42:15 PM DF-Credit Card Deposit Approved! $60.00 11/12/2012 7:42:15 PM DF-Credit Card Deposit Requested $60.00 11/12/2012 7:41:26 PM PAY MY CARD Withdrawal Requested ($350.00)
Brian: Ya except I didnt use chips, I used my comp points, however there is a playthrough amount before cashout according to terms and conditions which is 30X i think and i met that
Brian: Believe me if you make bonuses unable to be cashed out once spins are met. You going to lose customers
Brian: and no one will use them
Siobhan: once you have completed playthrough
Siobhan: the bonus are still removed
Siobhan: its all in the terms and conditions
Brian: and winnings?
Siobhan: whatever you win after this will be yours
Siobhan: but the bonus wil be removed
Brian: ok
Siobhan: thats fine we have lots of happy customers on casinomiester aswel
Brian: so where are my prior withdrawal request that were approved
Brian: Yes and I am one of them and unless i get a straigh, firm direct answer regarding prior withdrawal requests that were approved that will change
Brian: regarding my happiness with this. Just wanted to clarify
Siobhan: ive advised above about your withdrawals that were approved
Siobhan: they were approved and are on the way to you now
Siobhan: it takes 3-7 business days to reach you
Brian: by Paymycard?
Siobhan: yes
Brian: Ty, i am not angry with you please know that. It is just very frustrating when I get emails that say opposite and then all goes quiet
Brian: and then his email this morning saying "then i can wait" is not appropriate
Siobhan: yes i know and i understand your frustration
Brian: Well thank you for your time
Siobhan: yes i understand it wasnt worded very well was it
Brian: And i do like your slots, and customer service really usually good hope this all gets resolve soon so we can go back to winning or losing lol
Siobhan: your very welcome Brian and im sorry youve had a bad experience and i will try my hardest to make it better for you in the future
Brian: No worries
Siobhan: yes i know im sorry brian
Siobhan: i wish you the very best of luck in the future :)
 
Hi Guys,

There are two separate issues here.

First, we received a notification today from the cheque processor that a bunch of cheques that we have issued recently will not clear. We have credited all the funds back to the affected player’s casino balance and notified them by email.

The second issue is that there was a technical issue with the banking system for the PayMyCard withdrawals. Essentially the batch files we were uploading were being garbled by the processor’s admin system. We realised there was a problem late last week and ensured that all payments were successfully passed through to the bank. I have checked again this morning and everything is on track for these payments to clear any time now. Once again, all affected players were contacted to explain this.

It is certainly a challenging time at the moment and I do apologise for the delays. We are working hard to ensure that all our players receive their funds as quickly as possible.

Kind Regards
Tom
 
I won't play there until their payment issues have been solved. What's the point? If I were to win big and then have these issues?

Last time I won at CWC, there was a problem with my address, emails unanswered in a timely fashion and that 48 hour pending time,( which really pisses me off) and no weekend cashouts even into e-wallets.

I like them and I am grateful for my winnings in the past but this really HAS to be addressed.
 
clubworld said:
Hi Guys,

There are two separate issues here.

First, we received a notification today from the cheque processor that a bunch of cheques that we have issued recently will not clear. We have credited all the funds back to the affected player’s casino balance and notified them by email.

The second issue is that there was a technical issue with the banking system for the PayMyCard withdrawals. Essentially the batch files we were uploading were being garbled by the processor’s admin system. We realised there was a problem late last week and ensured that all payments were successfully passed through to the bank. I have checked again this morning and everything is on track for these payments to clear any time now. Once again, all affected players were contacted to explain this.

It is certainly a challenging time at the moment and I do apologise for the delays. We are working hard to ensure that all our players receive their funds as quickly as possible.

Kind Regards
Tom
Click to expand...

Hi Tom,

Thank you for addressing this on this forum as I really like your company and usually customer service is really good, but even you have to admit, getting a straight answer from reps online is difficult and emails from them should be professional, not rude. Granted it could be a wording error, but it is not difficult to give your customers an honest answer.

Best
 
just play said:
Well I hope CW see this post and replies. This is UNACCEPTABLE.

They have been pushing okpay on me as well, I won't open an account there, and I use pre-paid cc, so no paycard for me.

The thing that bothers me is they told you the check you received yesterday is no good and you cannot cash it???


Edit..I'm going to pm this thread to CW, so they can respond.
Click to expand...

hi they will pay back to a pre-paid card they did me even tho i was told by c.s that they can,t.
 
check that I got

Does that mean I need to throw away check and try again. this has been a long frustrating mess and hop it gets taken care of. To have everything credited back to account and have to redo it all seems like that is not right and cashier will say you have to wait another week before you make a withdraw.
pdadan
 
pdadan said:
Does that mean I need to throw away check and try again. this has been a long frustrating mess and hop it gets taken care of. To have everything credited back to account and have to redo it all seems like that is not right and cashier will say you have to wait another week before you make a withdraw.
pdadan
Click to expand...


Seems to me that the right thing to do for players such as you that have to "redo" would be to ensure that once the new payment method is selected, the withdrawal gets approved straight away and not be subjected to further Pending/waiting periods.

Hope this is the case for all those affected.
 
payment

harrys99 said:
Seems to me that the right thing to do for players such as you that have to "redo" would be to ensure that once the new payment method is selected, the withdrawal gets approved straight away and not be subjected to further Pending/waiting periods.

Hope this is the case for all those affected.
Click to expand...

I did not meen to start a firestorm this morning and only wanted everybody to know
 
I always have a problem withdrawing from cwc. I have used ACH..pay my card...and check in the past. All very long delays with one excuse after another. After reading the nightmares a few months ago..it seemed the best pay method (at that time) was courier check for USA players. Well, I requested a withdrawal last week Nov14 via courier check. For 3 days didnt hear anything about it. Found out thru account activity that it was approved on the 16th. I came here this morning to find a new set of nightmares with the courier check method .No emails no nothing from cwc. Contacted support a few minutes ago. Was told there is a problem with courier check method. Nothing about what the problem is though. Apparently the check method has been a problem for weeks so why oh why would cwc not say something about it!!! Now I dont want a check if it can not be cashed!!! I wish I came here before withdrawing so I knew what was going on. Come on cwc...get it together...and like I have said many times before...Keep Your Loyal Players imformed. I never get any info from them unless I initiate contact and even then its always the same old crap. Vague answers:cool:
 
My prior payout requests also posting this AM. Now just waiting on the big ones which should post sometime next week. I also heard back from Stephan the customer service rep who sent me the appearingly "rude" email. After reading it a few times he apologized and realized how that email seemed to the receiver and apologized because it was not what he meant to say and I appreciated that. CWC is back on my A list.
 
Deanna said:
Well this is just great news. I deposited a $2500 check on the 14th of Nov. and my bank is holding it for 5 days. Now I have no fricking idea if it will drop in tomorrow or if it won't be paid at all? I also got an email from them last Friday saying my PayMyCard withdraw is being delayed and should be in soon but no news yet. I also have another $2500 check on the way I've heard no news about. CWC, what's going on! Help us out, give us an update please on what is happening?
Click to expand...

This is actually a standard bank policy for any check over $1,000.00. Anything over $5,000.00is held for 10 days. However, over a period of time within that five days they will clear portions of it. I have banked with my bank for almost 8 years now and they clear portions of it over time. This is not the fault of the casino but standard US banking practices.
 
I wanted to give an update of Club World's processing issues. I was attempting to withdraw my winnings and was emailed that Paymycard at the moment is not an option, so I asked what other methods of withdrawal are currently working. Karolina messaged back that Courier Checks are not currently an option, ACH not an option. She did mention that Paymycard may be fixed after the weekend. So I wanted to give a heads up to Club World players that withdrawals are probably not going to be processed for the next few days until they fix their processing issues. I want to thank Karolina and Club World Cashiers for their prompt response to my inquires. I am a little disappointed it is what it is. I'll get through the long weekend without reversing.
 
No Word on Courier Cheque

I too have been waiting on a Courier Cheque from Aladdins Gold... Since Nov. 13. I have spoken with support numerous times in regard to this matter. The ONLY thing I have been told is that is was processed on Nov.13?! I have received no emails nor been told by support that they are experiencing processing issues! And I just spoke with them!! As a long time loyal customer an HONEST up-front response would have been appreciated!!! Thankfully this forum has provided me some clue as to what is going on!!! Until they respond in a truthful manner... I am stuck waiting for a (bad?) check or for it to show up in my account with no explaination?! Not Good!!! Loyal players deserve better!!!
 
pkate2 said:
I wanted to give an update of Club World's processing issues. I was attempting to withdraw my winnings and was emailed that Paymycard at the moment is not an option, so I asked what other methods of withdrawal are currently working. Karolina messaged back that Courier Checks are not currently an option, ACH not an option. She did mention that Paymycard may be fixed after the weekend. So I wanted to give a heads up to Club World players that withdrawals are probably not going to be processed for the next few days until they fix their processing issues. I want to thank Karolina and Club World Cashiers for their prompt response to my inquires. I am a little disappointed it is what it is. I'll get through the long weekend without reversing.
Click to expand...

Apparently it was working for a time and then went back down again. I was told my two big cashouts for 1k and 900 would be approved next day, its been several so i sent a request asking whats wrong this time..... I know they are working on it but just wish their cashiers would communicate with customer service so that we get correct answers and correct time frames.
 
I wanted to give an update on Club World Processing Issues. Here is a message I received today, November 28, 2012

Hi Paul,

PayMyCard is working fine, we are working through them as fast as we can
but with checks and ACH not available there is a longer waiting time.
Courier checks are still having issues but we hope things will be
resolved soon.

If you have any questions feel free to contact us.

Kind Regards

Stephen
Cashier
ClubWorldCasinos
Click to expand...
 
pkate2 said:
I wanted to give an update of Club World's processing issues. I was attempting to withdraw my winnings and was emailed that Paymycard at the moment is not an option, so I asked what other methods of withdrawal are currently working. Karolina messaged back that Courier Checks are not currently an option, ACH not an option. She did mention that Paymycard may be fixed after the weekend. So I wanted to give a heads up to Club World players that withdrawals are probably not going to be processed for the next few days until they fix their processing issues. I want to thank Karolina and Club World Cashiers for their prompt response to my inquires. I am a little disappointed it is what it is. I'll get through the long weekend without reversing.
Click to expand...

Does anyone out there find it a tad odd that CW thanked this exact post yet offered no input on this thread anywhere?:eek2:

Just saying,:confused:
 
CWC pay my card problems

I am having issues with a CWC paymycard WD requested on 12/4 & still nothing. Do they have a rep on this board who can help? Just keep getting the response that they will email the cashier from live chat. This is ridiculous.:mad:
 
lucky134me said:
I used the paymycard option on two withdrawls that were approved last week.

I just realized that the account I had registered with paymycard is closed. OMG What an idiot

Now I have forced my own delay. :eek:
Click to expand...

Ohhhh, yeah that hurts. I hate when I do something like that and then want to kick myself. I did a direct deposit with my income taxes into a savings account last year. Duh. they don't accept savings accounts. And when you're all about instant gratification any extra wait is PAINFUL.

Deanna
 

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