Hello everyone,
Just hear posting the facts to the errors Neteller has caused me, so that you may see to avoid them.
With me, I made some InstantCash deposits into my Lucky Nugget account using Neteller (Lucky Nugget waives the InstantCash fee). I made sure I had enough money in my bank account to cover everything. After I made the 3 transactions I logged into Neteller and sure enough, the 3 transactions show up properly. I then gamble with Lucky Nugget.
Then suddenly, I get the following e-mail from Neteller:
"
From: "Trudy" >,
[email protected]<,
To:
[email protected]
Subject: NETeller InstaCash Deposit Error
Date: Wed, 17 Sep 2003 21:18:09 -0600
Dear Valued Customer,
Due to a processing error, we have just been informed that your recent NETeller InstaCash deposit may have come out of your bank account twice. The funds would have been withdrawn either Tuesday September 16th or (today) Wednesday September 17th, covering InstaCash deposit requests made between Friday September 12th (5pm ET) and Monday September 15th (5pm ET).
We apologize for this situation. We have reversed the duplicated transactions and you should see the funds credited back to your bank account by 5pm ET Thursday September 18th.
If you have any questions regarding this matter, please reply to this e-mail and we will get right back to you. Again, we apologize for any inconvenience this may have caused.
Sincerely,
Trudy
NETeller Customer Service Team Leader
"
Well, I look into my bank account right now (Friday the 19th, 9:50AM EDT) and they withdrew the 3 instantcash deposits twice, and overdrew my bank account, and my bank account has charged me an overdraft charge. These are the facts.
Now then, Neteller has made an error. I am trying to reach them now, but the line says all representatives are busy. Neteller has errounousely withdrew the charges twice. I only authorized the charges once, and even in my Neteller account page it shows I authorized them once, yet Neteller errounousely withdrew them twice. Plus they said I should have the funds credited back by Thursday 5PM, yet its Friday and they don't appear. Now my bank has gave me an overdraft charge.
So I will file with my bank a fradulent activity on my account, accusing Neteller of making fradulent charges. I now must go through the hassle of straighting all this out, hopefully getting the overdrafted charge reversed and hoping that ChexSystems does not mark me as a bad financial risk.
Neteller has made an error, and my bank account got overdrawn. Now its a great inconvience to me to fix their error. Therefore, I recommend to all casinomeister users never to use Neteller again, as they may errounousely charge you twice, possibly overdrawing your account, and causing more inconvience than a hacker could ever cause. Time to use Firepay.
regards,
william