novibet experiences

[Casinomeister]

Just to ensure that no one is confused with this being a Baptism by Fire thread. It's not.

Novibet is technically in the "Grey Zone" - for the time being if you are trying out the casino, you can sign up here: https://www.casinomeister.com/static/goto.php?c=novibet

 

[jjezebel37]

I made a small deposit yesterday. I sent my ID in at the same time and I was verified literally 5 minutes.

I don't normally play with a bonus but I thought I'd take it up. It was added again within minutes.

No issues on the site and chat very friendly. They even sent me free spins

 

[dunover]

I made a small deposit yesterday. I sent my ID in at the same time and I was verified literally 5 minutes.

I don't normally play with a bonus but I thought I'd take it up. It was added again within minutes.

No issues on the site and chat very friendly. They even sent me free spins

yes, I got my 20 spins on St*rb*rst today. Good site IMO.

 

[Nicola]

Verified in under 30 minutes on a Sunday

Deposited £100 and got £100 SUB. Can anyone confirm if there are restricted games when using the bonus?

 

[Jono777]

Verified in under 30 minutes on a Sunday

Deposited £100 and got £100 SUB. Can anyone confirm if there are restricted games when using the bonus?

May want to double check Nicola, however I played a LOT of different games when I took on the massive WR challenge.

Withdrew £350 from a £23 deposit after about 40 different games and a 3 day (on and off) session.

Couldn't find any list of excluded games and I played some of the more "common" excluded and was paid fine.

KYC took less than an hour, bonus to be added by support (again an hour or below)

Payout received in full after about 3 hours IIRC.

Wagering is a SOAB but a 4 - reel W/D helped matters

Good luck if you take it on

 

[Nicola]

Thanks

Was thinking of mixing up DoA and some Immortal Romance. I did search the T&C but couldn't see any excluded games which is strange as they have a few high paying RTP slots there.

 

[Jono777]

Thanks

Was thinking of mixing up DoA and some Immortal Romance. I did search the T&C but couldn't see any excluded games which is strange as they have a few high paying RTP slots there.

More than welcome

Yes, I thought that, IR and DoA I played heavily and cashed out, sweet as

 

[dunover]

Thanks

Was thinking of mixing up DoA and some Immortal Romance. I did search the T&C but couldn't see any excluded games which is strange as they have a few high paying RTP slots there.

They don't do game exclusions IIRC.

 

[RichyJ75]

Any idea what this is for? Looks like a bonus payment sliding scale, but no way of cashing it in!

 

[Jono777]

As you hit the wager targets (numbers at the bottom of the scale) You will be credited with the bonus amount relevant to points earned via wagering.

These numbers (Let's use the 2,000 for £25 as an example) are points earned for wagering and not actual wager amounts.

My initial wagering target to clear first SUB was £1,610, think the £25 credited after £1,250 of wagering.

(First one is £25, didn't hit any of the others lol )

These are wager free cash rewards too

 

[dunover]

As you hit the wager targets (numbers at the bottom of the scale) You will be credited with the bonus amount relevant to that wager.

These numbers (Let's use the 2,000 for £25 as an example) are points earned for wagering and not actual wager amounts.

My initial wagering target to clear first SUB was £1,610, think the £25 credited after £1,250 of wagering.

(First one is £25, didn't hit any of the others lol )

These are wager free cash rewards too

Yes, these bonuses are withdrawable as cash. I had one for £75 which I withdrew. I was speaking to their rep today, they want to do the BBF and get on board and from my experience I could see very few obstacles, a good lot IMO.

 

[Jono777]

Yes, these bonuses are withdrawable as cash. I had one for £75 which I withdrew. I was speaking to their rep today, they want to do the BBF and get on board and from my experience I could see very few obstacles, a good lot IMO.

Totally agree mate.

In fact the only 'gripe' I have (and the main reason I've not returned since my 1st deposit) is their incredibly high wagering (35x D+B!)

Bearable (ish) on the 100% SUB but way OTT on the 2nd deposit offer (50% match)

If this could be addressed (who knows maybe it will during BBF?) I could see me being a very regular players with these guys

Cashed out 14 x D from SUB so there bound to be in my good books

 

[RichyJ75]

Cheers for clarifying that. So another 72 points and I get £50 dropped in my account? Cool, I like these types of gifts, especially the wager free types!

I agree, BBF should be a breeze for them. Good assortment of games, great RG tools and from what I can see, no option to reverse withdrawals - which I hasten to add are processed in a timely manner.

 

[Nicola]

Asked this evening on live chat how much wagering I had completed of the SUB and was told to wait for a email within 24 hours. Great

Unless there is another way of knowing I've met wagering?

 

[dunover]

Asked this evening on live chat how much wagering I had completed of the SUB and was told to wait for a email within 24 hours. Great

Unless there is another way of knowing I've met wagering?

Try your account, 'active bonuses'?

 

[Jono777]

Asked this evening on live chat how much wagering I had completed of the SUB and was told to wait for a email within 24 hours. Great

Unless there is another way of knowing I've met wagering?

Exactly the same happened to me, took them about 2 hours to inform me. Forgot all about this actually until you mentioned it.

Really don't know why they seem to be making life more difficult for themselves, won't answer much on chat, have to e-mail for sub etc etc.

 

[RichyJ75]

Received the following e-mail this morning:

We have recently taken the decision to change the regulatory body under which we operate. Whilst Novigroup Limited will continue to be regulated by the UK Gambling Commission, as of 04.27.2017 we will no longer be regulated by the IoM Gambling Supervision Commission. As such, you will no longer be afforded the protections required under an Isle of Man licence.
Our Terms and Conditions will be updated accordingly.

Rest assured that the transition for you as a player will be seamless and there will be no interruption in your ability to play, withdraw or deposit at novibet. Your account information will continue to remain confidential at all times, and your funds will be both protected and available to you throughout.

If you have any questions regarding this notification, please do not hesitate to contact us via support@novibet.com or by using the live chat facility available to you on-site.

Thank you for your continued custom.

Novigroup Limited

 

[interlog]

I have made the rep aware of this post, but I am having troubles getting verified and as a result am waiting for a cash out.

Three times now I have attempted to sent the documents, but these have been rejected by there servers. So I went to live chat and the below doesn't make good reading.

I have been promoting them, but I may regret this if this is the level of experience the players I sent are going to get:

20:53:33
Me
I am trying to verify my account but at least one of the emails was rejected by your server. Can you please confirm that you have received my documents now.

You are now speaking to them.

20:54:45
Them
Could you please give me your usename?

20:54:21
Me
Username = xxxx

20:55:39
Them
Τhank you!

20:56:03
Them
Could you please retry and send them at the email : documents@novibet.com?

20:55:40
Me
Ok one sec....

20:56:15
Me
Ok just sent it

20:59:44
Them
We haven't receive your email.

20:59:29
Me
I tried three times - so how do we solve this?

21:02:12
Me
Are you still there?

21:04:04
Me
Hello?

21:06:20
Me
Why are you no longer responding?

Nothing happened after that.

Not a happy bunny so to speak.

(Kicks myself yet again for leaving Videoslots - stupid idiot that I am!!!!)

 

[Novibet Rep]

I have made the rep aware of this post, but I am having troubles getting verified and as a result am waiting for a cash out.

Three times now I have attempted to sent the documents, but these have been rejected by there servers. So I went to live chat and the below doesn't make good reading.

I have been promoting them, but I may regret this if this is the level of experience the players I sent are going to get:



Nothing happened after that.

Not a happy bunny so to speak.

(Kicks myself yet again for leaving Videoslots - stupid idiot that I am!!!!)

Hi Mark,

Hope you are doing great!

Thank you for your feedback and please accept my apologies for trouble, in advance.

We always try to provide to all players a unique gaming experience so i can assure you we are going to investigate the issue and get back to you as soon as possible.

Always at your disposal.

Best regards,

Novibet Rep

 

[Novibet Rep]

I have made the rep aware of this post, but I am having troubles getting verified and as a result am waiting for a cash out.

Three times now I have attempted to sent the documents, but these have been rejected by there servers. So I went to live chat and the below doesn't make good reading.

I have been promoting them, but I may regret this if this is the level of experience the players I sent are going to get:



Nothing happened after that.

Not a happy bunny so to speak.

(Kicks myself yet again for leaving Videoslots - stupid idiot that I am!!!!)

Dear Mark, hi again!

We investigated the issue and got officially informed that after your contact with our customer support service took successfully place yesterday, your verification process as well as the pending withdrawal were almost immediately completed in less than 15 minutes!

Always at your disposal,
Novibet Rep.

 

[interlog]

Dear Mark, hi again!

We investigated the issue and got officially informed that after your contact with our customer support service took successfully place yesterday, your verification process as well as the pending withdrawal were almost immediately completed in less than 15 minutes!

Always at your disposal,
Novibet Rep.

Sorry for the belated reply, but to confirm that this was indeed the case. Further subsequent withdrawals were processed pretty quick too!

 

[Gonzo]

The support ho is the first contakt and the face out fot the casino should akt friendly and nice. This 2 i was chatting with was arogant and before i was finish with all i wont to know they just leave the chat and i have only 0.39 in my balance... I can only imagin if i was sitting with a 10k+ balance and they act like that. Problably i would shit on my pants and having problem to sleep

 

[Jono777]

I thought you'd quit gambling altogether

 

[Novibet Rep]

The support ho is the first contakt and the face out fot the casino should akt friendly and nice. This 2 i was chatting with was arogant and before i was finish with all i wont to know they just leave the chat and i have only 0.39 in my balance... I can only imagin if i was sitting with a 10k+ balance and they act like that. Problably i would shit on my pants and having problem to sleep

Hi Gonzo,

Hope you are doing well.

Please accept our sincere apologies for any inconvenience might appeared due to heavy workload. I can reassure you our Customer Support is always friendly and polite willing to help just in time

Best regards,

Novibet rep

 

[Gonzo]

I thought you'd quit gambling altogether

Only netent i was born as a gambler and i will die as gambler