- Joined
- Nov 24, 2013
- Location
- Canada
I am slowly trying all the NetEnt casinos. I stumbled across Next Casino, rated rather high here, so I rolled the dice and decided to deposit.
It has been a holy mess ever since, and the customer service at this casino is, bar none, the worst I have seen.
1) there is NO customer service telephone number
2) the chat interface is programmed by a 6 year old, thus barely works. I had to launch it 8 times to have a 10 line conversation. Half the time it was conveniently "offline"
3) when I advised I was having difficulty using the chat interface to communicate with them, I was flatly told there is zero phone support, and no one could call me.
4) they can provide no answer, nor any reference or a link to terms and conditions that would justify why my depositing $50 would result in a $100 bonus balance with Zero cash.
5) the rep provided little to no actual support. Zero compassion, zero empathy, zero friendliness, after pulling teeth for a bit, I got my welcome bonus credited but that is it.
I have a really, really bad feeling about this casino. Can anyone advise to me why they would have such a high rating with CM? Is this normal customer service outside of the MG stand-alones?
It has been a holy mess ever since, and the customer service at this casino is, bar none, the worst I have seen.
1) there is NO customer service telephone number
2) the chat interface is programmed by a 6 year old, thus barely works. I had to launch it 8 times to have a 10 line conversation. Half the time it was conveniently "offline"
3) when I advised I was having difficulty using the chat interface to communicate with them, I was flatly told there is zero phone support, and no one could call me.
4) they can provide no answer, nor any reference or a link to terms and conditions that would justify why my depositing $50 would result in a $100 bonus balance with Zero cash.
5) the rep provided little to no actual support. Zero compassion, zero empathy, zero friendliness, after pulling teeth for a bit, I got my welcome bonus credited but that is it.
I have a really, really bad feeling about this casino. Can anyone advise to me why they would have such a high rating with CM? Is this normal customer service outside of the MG stand-alones?