New online casino

[heatherad]

Hi Everyone
I would like to know whats the deal with the three different no deposit codes I find looking around the net for Lucky Red Casino, 2 of them are for $10.00 and 1 for $50.00? and posters are posting they received the free chip.

According to Steven on live support for Lucky Red, there is no free chips or promo codes. Mentioned to him that folks over here were getting them but he had no idea
Not very impressive!

 

[wickedmsmary]

According to Steven on live support for Lucky Red, there is no free chips or promo codes. Mentioned to him that folks over here were getting them but he had no idea
Not very impressive!

I thing the codes are exclusive ones that some affiliates got and others posters are posting them at different forums.

 

[clubworld]

Hello again,

VWM raises some good points:

With the maximum cashout your best bet would be to request a withdrawal for $5,000 + the bonus amount you claimed. This way we can still pay the full $5k after removing the bonus chips.

Also, we do not use the automated maximum cashout function on the coupons - our cashier team make any adjustments manually after you have requested the withdrawal.

There was an issue with bets on the Real Series slots only counting for half of what they should have towards the wagering requirement. This was resolved very quickly and it is currently working fine, I do apologise sincerely for this. I have contacted as many of the affected players as I could by email and manually completed the play through for any of them players who have wagered more than half of the requirement.

I am also sorry to hear of the stories of poor payouts, it is frustrating as this is the one aspect of the casino I can do nothing about!

On a more positive note some of the feedback about the lobby is fantastic, especially about the presentation and choice you have in browsing the games - it is always tough to present over 100 slots games in such a small screen! The Jackpots view from CWC is available showing all the Real Series games on one screen, you also have three other views - List view, Folder View, and Cover Flow view. The lobby will even remember your last choice!

I am really curious about which features you especially like, which you dont really use and which features you would like to see in the next lobby we design.

Kind Regards
Tom

 

[heatherad]

Tom,
Where is the exit button in the lobby? For some reason I cannot see one and have to press ctrl, Alt, Delete to end the casino?
Best of luck in the launch of your new casino

 

[vinylweatherman]

Bloody spammers again!!!

The casino is barely 2 days old, but the spammers have already gotten their fingers in the pie

Hovering the mouse over the image shows the hosting site to be the casino site itself, and the entity responsible an affiliate; yet this purports to be a NEWSLETTER - this is deception. The Club World spam issue is STILL as out of control as it was a while ago when outlined in the spam complaints forum section.

My PRIVATE email address had 261 messages today, nearly all SPAM. Casinos & Penis pills being dominant.

 

[Rusty]

Casinos & Penis pills being dominant.

Your Penis takes pills?
That's a hell of a party trick.

 

[silcnlayc]

I have contacted as many of the affected players as I could by email and manually completed the play through for any of them players who have wagered more than half of the requirement.

I was not contacted at all and I KNOW the counter wasn't working on mine. I emailed them early this morning and still no reply...


On another note...

Where is the exit button in the lobby?

I couldn't find it last night either..had to reboot to get it to close...geez...


.

 

[RobWin]

My PRIVATE email address had 261 messages today, nearly all SPAM.

Casinos & Penis pills being dominant.

So you have to ask yourself, which one do you need the most...

 

[wewewewewe]

Well took the bait..

Deposited 80$ with the LuckyRed 400% slot bonus. 400$ total.

Played only on PayDirt! Had 200-250 spins from 1$ to 2,50$. Hit totally nothing!

Not one hit above 20$ not one bonus round. Not really promising for me. I always get the feeling i have to do many deposits before i get some return.

Direct a mail after registration for documents and ids? For what to reclaim a loss? For what? For future withdrawals? Dont think so.....

Because i am not coming back!

Uninstall please..... PC says: DONE...

 

[RobWin]

So I also tried the 400% coupon last night and actually to my surprise after reading the thread here about how tight the games were I managed to play for about 4 hours from a $22 deposit.

I had met the wager requirement of $2,750 and had around $230 left. Decided to play some more and the next thing I knew my balance was around $30. Switched games and managed to get my balance back up to $195. Thought about cashing out and said WTF

Needless to say...I shouldn't have said WTF !!

@Tom, Like the new Lobby design Especially the RTS Jackpot section. I noticed one of the old classic slots missing though, the one that had the double symbols and the red sevens on it...can't remember the name though.. Also Tom, you guys need to definitely fix the full screen to show an "Exit" button...that is really frustrating having to go the other routes to get out of there.

 

[kavaman]

I actually did pretty good there. going to cash in maybe around 600$ or so in winnigs, on slots so not too bad. No screenshot though.

CWC , do you mean that i do not have to send you the docs again, as i already have a CWC account besides the luckyred one? Cs already said i have to fill a form , and everything if i win, but i don't? No new cc or anything, just using neteller.

 

[XOXOXOXOXOX]

I just had the most brutal session with 400% bonus in my life. Started with 330, wagered 850 and busted out.
Does it mean my return was 39% based on this??

:axeman2:

 

[me_and_ed]

OK I'm back.
Exact same result.
No 5 of a kind not One win of 15Xbet+ still.

This time I managed a feature on Ronin X11 bet
Derby Dollar X3 bet (Yes that is correct)

Again return must be around or below 65%

I will be closing my account as soon as I get my stats and playlogs.

I have just requested my account closed after my initial playthorugh......BRUTAL SESSION, seems to be the norm for me at all CW casino's.

 

[silcnlayc]

]Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Jaye'

Jaye: Hello, how are you today?

Jaye: Sorry for the delay.

Me: Hi I would like to know what they are going to do over my wagering requirements counter not working yesterday?

Jaye: just let me check your account.

Me: I took a 400% promo and played but I felt something was wrong with the counter and it was confirmed by the casino rep today that the wagering counter was broke for a few hours yesterday and I knew it was..

Me: I do not feel I had a fair chance at play yesterday.

Me: If you check how much Iwagered against how much wagering credits I got you will see I did not get credit for at least 60% of my wagering

Me: on the counter

Jaye: just checking this for you now.

Me: ty

Jaye: you managed to wager $8,239. the wagering requirement was $8,875, unfortunately you didn't manage to make your playthough.

Jaye: i will forward this to management for you, to see what we can do for you.

Me: I understand this but when I saw that I still had over 5000 wagering left I gave up and just blew the rest...then I checked and saw that the counter was wrong ..

Jaye: The counter was only out for a short ammount of time, before it was fixed.
Me: and this is why I am very upset over this...we talked about this and the casino rep admitted it was wrong..otherwise I would not have played like I did in the end...just tossing it asway..

Me:have 5000+ playthrough more when I had 800 dollars

Jaye: it should not have made too much difference to your account. I can forward your complaint to the management for you.

Me: so I would have made my playthrough

Me: if I knew it was wrong when I was playing

Me: sure it did...I saw 5000+ more playthrough and I had an 800 balance, you said I made my 8000+ playthrough...that is a HUGE difference

Rose: please do...I emailed them but have not gotten a response yet and that was early this morning..

Rose: 600 playthrough vs 5000+ playthrough does make a difference ...you do not give up and throw away the rest of your money when you feel you might have a chance

Jaye: Ok, xxxx i apologise for you not receiving a response yet, it is the weekend now, and management are not in, but i will email it to the supervisor and the management for you.

Me: like I did last night thinking I still had 5000 to go

Me: thank you

[/QUOTE]

And so I was right...I guess I shouldn't have gotten frustrated in th end and throw away my money but I felt I had no chance and felt defeated in the last half hour of playing for four hours...It did not dawn on me that the counter wasn't working till the end...and then it was too late to do anything about it...and this is why I very seldom take bonuses...this is SO wrong on so many levels!!!.

.

 

[Rusty]

I just had the most brutal session with 400% bonus in my life. Started with 330, wagered 850 and busted out.
Does it mean my return was 39% based on this??

:axeman2:

850 wagered -330 starting balance=520 returns (to reach zero balance)

850/520=1.6346*

100/1.6346=61% return on total wagers

At 95% return your expected wagering would be 330/0.05=6600
(I think thats right though there are others here who work out ev on bonus and they will know for sure)

 

[heatherad]

On another note... I couldn't find it last night either..had to reboot to get it to close...geez...

Guess they are making it that much harder for us to leave the casino

I do have to add....I did the free $10 promo and thought I'd be done in about 2 minutes. Well I played for hours and was doing quite good......................then I got that little box that notifies you you are *unable to communicate with casino*
It all went to heck in a hand basket when I connected again.
Lobby looks great Tom but I agree with Rob that it needs fixing as it does not all fit and I think we all agree that the exit button is the most important for us to access

 

[Marie2473]

I love the layout and i hope that more casinos will follow, however i did not like the fact that miney went so fast and as you pointed out that there is no exit the casino thing to press.

 

[vinylweatherman]

Guess they are making it that much harder for us to leave the casino

I do have to add....I did the free $10 promo and thought I'd be done in about 2 minutes. Well I played for hours and was doing quite good......................then I got that little box that notifies you you are *unable to communicate with casino*
It all went to heck in a hand basket when I connected again.
Lobby looks great Tom but I agree with Rob that it needs fixing as it does not all fit and I think we all agree that the exit button is the most important for us to access

This is how it works in land casinos. No clocks, and you have to search hard for the exit

 

[heatherad]

This is how it works in land casinos. No clocks, and you have to search hard for the exit

Isn't that the truth! And thanks for the reminder that I don't miss our land casino one bit!! The food is great but that is about it

 

[sparkles]

My case

is similiar to Silcnlayc's I took the 400% coupon on a $100 dep, so had $12500 to play through, I didnt go ahead in leaps and bounds but played for a long time, I got my balance up to $900, and then saw I had $8000+ to playthrough, I thought eck, all that time and Im only through $4500, so I didnt take things carefully, Id been changing games a lot till then, spent the whole lot on green light on $5 pushes not sure I even saw a bonus.

It wasnt until later and I looked at my comp points they were 832, that I thought that was odd, went to help they said one comp point was worth $10, so I thought hang on 827 x $10 = $8270, I said I felt my playthrough may have been wrong, they certainly didnt tell me there were any issues at all with it. In hindsite this very much disapoints me, it wasnt until I went in I think once or twice more, and actually worded the question right and they said I had played through $8462, and I said well there was an issue, then they told me.

I agree the way you would play out the rest, when your playthrough is less than half of what is stated is very different.
However I chose to play it that way, I know id have done it differently, but thats neither here nor there now.

I have made a few more deposits
$25 + $37.50 bonus
$25 + $37.50 bonus
$25 + $37.50 bonus
$25
$25
$100 + $150 bonus
And in all of that play, I saw 4 misley bonus rounds. So thats it for me.

With time the more I thought about the whole chat conversations, the more annoyed I was, why couldnt they have been upfront from the onset. They had asked me to send in an email about it, my reply was that the playthrough was 25 x on that coupon, I though oh my youve got to be kidding me, how hard am I to understand, twice in chat and now in an email.

I have been very loyal to club, and I have had some good wins there, but you cant help have sour grapes about this type of thing, its a big deal in my eyes, its not the money as much as the principle. If we make a mistake, lets admit it.

 

[chuchu59]

Guys,

Lucky Red just won a Handicap race at the juicy odds of 21-1. I only had a minimal bet on it, what a pity.

 

[puppydog07]

warning...no withdrawel via wiretransfer

Hi Everyone just now I have contacted customer service reguarding a withdrawel that I have pending via wire transfer at this new casino, Jay the casino rep said that even though its on the casino and on the website that it is NOT AVAILABLE>>>>UNLESS i have one of the 4 web wallets they offer the will not grant my withdrawel...NO MONEY>> I will let you know how I go with this one..puppy

 

[chuchu59]

One issue I have with them is that they will not let you reddem no-deposit coupons after you deposit. So those who deposit first are penalised while those who do not try with their own money get the benefits. That sucks.

 

[puppydog07]

Just getting worse here>>>Tom no service

Hi Everyone for those of you who havnt won dont be upset you may have saved yourself heaps of grief...I also have been caught with the playthrough amunts, I would have cashed out a whole lot more it I had had the correct numbers.
I do have a withdrawl pending , customer service is shocking I wasnt able to read the attachment on the initial email with the fax back form, I asked Jay for another form to be sent about ten hours ago which she said was sending...still waiting here...
Still waiting for a response over the fact that they advertise wire transfer for withdrawl but now will not honour this...SHOCKING...if you are looking to deposit here thisnk long and hard b4 u do!!!! Puppy

 

[ryan921]

Just to chime in
I took up the 400% bonus i deposited 41 bucks via e-wallet took me like 4 hours to make play thru got very lucky came up ahead and still played on for another hour or so.I then withdrawn 500 re-versed it lol then got it back up to 500 cashed out again Talked with Natasha she at first said I need to send in fax back forms what a pain in the ass when i've been playing at club world for awhile now. Then I had to name names "Tom" and what he mentioned about not having to re-send forms she said she would email the cashier for me. So we will see I hoped this would be a easy process. I really like club world and never had a problem.

 

[ironjawz61]

I've got the feeling that I'm about to be or am in the process of being screwed. I'm in the U.S., deposited via Visa and I'd love to make a withdrawl.

1. The Live Chat doesn't work.

2. The phone numbers 1-866-513-0857 & 1-888-671-2855 don't work either. One doesn't even ring, just silence and the other rings and rings, then disconnects.

3. The email support tells me:

"We would like you to call and confirm the details on your account so we know that we have the correct details for any promotions and also for security reasons. This call only takes a few minutes.

You can call us on 0044 870 1668 801

Remember you can contact us at any time as we are here 24/7."

That's a U.K. number and calling it for a few minutes will cost more than I want to withdrawl. Then there is still the matter of sending the proper documents. Hopefully I can email them. I'm not sure what info they must verify over the phone.

Guess I picked a bad week to quit sniffin' glue.

- Ironjaw -

 

[puppydog07]

welcome to the crew

Hi Iron Jaw can i suggest you read the post lucky red players beware, I am having lots and lots of grief as are other players..there is a link to the lucky red casino rep..can I suggest you also pm them..cant believe how much trouble I am having too...puppy

 

[cpdnd31]

hey same thing happened to me today i pmed the clubworld rep here still hasnt responded. asked for additional docs I too am from the US. tried the numbers and they have stopped working, tried live chat wasnt working went to cashier wasnt working well with customer service like that I'll stay with rushmore at least Louise responds within an hour. Hey I'm glad I didn't deposit that 150 at luckyred, but hey rushmore got it. helps pay Louise paycheck than i don't mind
can't wait for slotville to open

 

[ironjawz61]

Thanks puppy.

I read your posts prior to making mine. A support rep named Natasha emailed me and offered to call me. I am waiting now. I'll let you know what happens. If no satisfaction then I will contact Tom, for sure.

PS: I must add that the email support reps didn't seem to know there was a problem with the phones or chat. Natasha said she had notified their tech dept.

 

[puppydog07]

Things maybe looking up!!!

Hi Iron, your welcome can I suggest you im Martyn who is actually the rep for lucky red, I did this yesterday and recieved an email from him last night to say he had spoken with the right people and my withdrawl would now be approved....WHOOOOO TY MARTYN>>>>FINALLY SOMEONE AT LUCKY RED WHO KNOWS THERE STUFF!!!

I am just thrilled to finally have it out of my account as its now taken six days for this to happen..lets hope it wont be long before I have cash..Ill let u know when I get paid.

To anyone having grief with lucky red(and unfortunatly there are WAY TO MANY OF US) please contact Martyn and let him help...the lack of communication from this group is horid...as for them not knowing that the phones arent working I find it very difficult for them not to know about this .

Anyway lets see how this goes...puppy

 

[coxwel]

i just wanted to tell i had an amazing time playing at lucky red. took the 400% welcome bonus with a 30$ deposit and cashed out 180$ today.

the wagering was quite high in my opinion, about 3750, but i got real lucky on slots ;-) unfortunately bonus money isnt cashable ;-(


the only thing negative about this casino was the upfront request of documents, they also called me and pressured little to send this asap. concerned me a little as i didnt know if i will be able to cash out in the end and id scans are kind of confidetial and i dont throw them around in emails for no good reason.

as i requested cashout they already had my german drivers license and a bank statement of mine but still told they would need the id because on my drivers license is no expiration date. but they seemd not undertand that german drivers licenses has no expiration date

no casino ever bothered to need more documents than this but lucky red seems little over secured

anyway in the end after sending my id today i requested cashout and couldnt believe my eyes..

it was approved INSTANTLY in my neteller! waiting time 0.1 secs..

my fastest payout till yet in rtg casino was jackpot capital about 6-8hours but this is stunning!

iam sorry hearing that some have difficulties to be paid fast but i think if you find the right operator in live chat (chris f.e.)they can make things work immediatly ;-)

think i will play again there soon as they seem to be pretty trustful and competent to me, besides the issue with the id security check ;-)

cheers

coxwel

 

[vinylweatherman]

i just wanted to tell i had an amazing time playing at lucky red. took the 400% welcome bonus with a 30$ deposit and cashed out 180$ today.

the wagering was quite high in my opinion, about 3750, but i got real lucky on slots ;-) unfortunately bonus money isnt cashable ;-(


the only thing negative about this casino was the upfront request of documents, they also called me and pressured little to send this asap. concerned me a little as i didnt know if i will be able to cash out in the end and id scans are kind of confidetial and i dont throw them around in emails for no good reason.

as i requested cashout they already had my german drivers license and a bank statement of mine but still told they would need the id because on my drivers license is no expiration date. but they seemd not undertand that german drivers licenses has no expiration date

no casino ever bothered to need more documents than this but lucky red seems little over secured

anyway in the end after sending my id today i requested cashout and couldnt believe my eyes..

it was approved INSTANTLY in my neteller! waiting time 0.1 secs..

my fastest payout till yet in rtg casino was jackpot capital about 6-8hours but this is stunning!

iam sorry hearing that some have difficulties to be paid fast but i think if you find the right operator in live chat (chris f.e.)they can make things work immediatly ;-)

think i will play again there soon as they seem to be pretty trustful and competent to me, besides the issue with the id security check ;-)

cheers

coxwel

WTF!!!!

The expiration date has NOTHING TO DO with what the CASINO wants it for, as a check of ID. The expiry, where it exists, is when the photo document expires FOR IT'S PURPOSE OF ISSUE.

This is a case of going too far, the ID checking that takes place during the issuance of a government Driver's License takes place when it is issued. The expiry date granted has NO EFFECT AT ALL on the validity of this initial ID verification check. It is still a robust government ID check whether the ensuing photo document is valid for 100 years, or 1 week.

Casinos are trying to use these documents as a proxy ID card, which is why they are making up these often stupid, and sometimes unfounded in terms of risk, rules.

In the German case, no expiry date is NOT "no expiry date", it means it expires on the death of the holder, just as does a UK National Health number.

Using these other documents could even be exposing casinos to more risk than they think, since these documents are NOT issued to prove ID, but to prove a qualification. The initial ID checks that take place for a UK driver's licence may have been done DECADES ago, whereas when it comes to CURRENT risks, it might be advisable to go back to scratch, and do a full ID check the EXPENSIVE way, rather than rely on the government having done this. This would involve NOT getting the PLAYER to send in much, but by checking that the registered details match up with the wealth of datasets that comprise the electoral register, credit reference agencies, land registry, etc, and that the DEPOSIT and WITHDRAWAL methods ALSO tally with this information.

 

[coxwel]

youre absolutely right!

but what concerned me was the upfront request for all my documents upfront without knowing if i ever make a withdrawal.
i dont think club world handles them unsecure but theres also the possibility of id theft.

i dont get it why microgaming casinos always paid me without asking for any documents, nothing.

for the most rtg you have to send drivers license, id, bank statement or utility bill, faxback form. WTF!

and i surely never know what happens with these scans in the future. i understand casinos need to protect themselves for fraudsters etc but sometimes its a little too much.

cheers

coxwel

 

[NewOrleans]

RED!

Why not black? seems like a good bet too same chances of winning problem is racial and if they could have it their way there would be no black bet in the beginning just look at befair roulette for example jk

The lack of creativity when picking names never seizes to amaze,but they figure it doesn't matter to the general gambler it's the bonuses hehe I would love to see the actual % of online and brick and mortar casinos with RED in their title

 

[bernynhel]

Originally posted by vinylweatherman

WTF!!!! The expiration date has NOTHING TO DO with what the CASINO wants it for, as a check of ID. The expiry, where it exists, is when the photo document expires FOR IT'S PURPOSE OF ISSUE.

I always email scans of my ID docs when I register at a casino - my drivers license, my NetSpend Visa and a utility bill. I wouldn't accept an expired driver's license either. It paints one as negligent for not having it renewed at best or maybe the individual might even have been banned from driving for some infraction as yet unsettled in the traffic courts. Having only an expired driver's license to show upon request in situations like these conveys a general shiftiness and I would press the individual to see if they could actually produce a valid license by insisting they obtain a current one. If the lapsed license was, in fact, a mere oversight then I'd expect a current facsimile forthcoming. If the individual becomes enraged over the issue then that's just another red flag, isn't it?

 

[winbig]

WTF!!!!

The expiration date has NOTHING TO DO with what the CASINO wants it for, as a check of ID. The expiry, where it exists, is when the photo document expires FOR IT'S PURPOSE OF ISSUE.

Lots of things can happen inbetween when a license expires and when/if you get a new one....

I could move to a banned country/state, but yet still keep and use my expired ID to still be able to play/cashout there...if they accepted expired ID's, then there's no way for them to prove that I can't play there...especially if I'm cashing out to an ewallet or wire/ACH to my bank...

Hell, even here in the USA if you look too young for cigarettes/liquor and show them an expired ID, they won't sell you a thing...

 

[silcnlayc]

CS made an adjustment to the playthrough on my account,

Maybe I need to ask them to reimburse me and let me start over since I know mine was wrong too..

Well , I was told that I had my answer already (I pm'd the cs to find out what they were going to do with the screwup on the WR counter. NOTHING!

Well, being a long time customer at their casino, I guess I can offer them the same thing..NOTHING...

I am sooo pissed....I could have used that deposit where the casino actually cares about their long term customers...

Clubworld and the group can kiss my nose.....PERIOD! They have truly become rogue in my book..

Let's say...here is an example (not a good one, but similar to what they did with the counter and it was down OVER 4 hours, I know, thats how long I played till I got disgusted...)


Some one is bowling for dollars..against another..and must beat him to win...and the score keeper keeps giving the spare to the guy that keeps making strikes and he doesn't know it and ends up with a 200 with a spare (but was really a strike and didn't get recorded) in the ninth frame (just one more frame to go!) and the other guy has finished with a 255.

There is NO way this guy can win in his mind and so he just tosses the balls down the lane in the gutter (giving up) because the highest he can get (in his mind doing the math) if he strikes out is a 250.....then come to find out he actually was on a strike and only needed 3 strikes to get 260...don't you think he would be pissed too and call the game forfieted by the other side that kept the score???

PpPpfFFftttttt................




.

.

 

[clubworld]

Hi Silcnlayc,

As soon as I realised there was a problem with the play through counter I rectified it, this problem did not affect the games or the payouts it was an issue where the playthrough counter only counted each $1 you wagered as 50c towards the requirement of the 400% bonus.

I ran a query and manually redeemed the bonus for any players who had wagered 90% or more of the required amount however as you had no chips left and had not wagered close to this amount I couldnt redeem any of it for you. We did contact you regarding this by PM.

The difference here between your analogy is that in bowling you cannot hit a combination of pins that will score you 10,000 points, but you can definitely do so when playing slots even when down to your last dollar.

I understand your frustrations and it is regrettable that you and some other players were affected by this. We make every effort to avoid this kind of problem and in the rare occasion that they happen I make every effort to resolve them quickly. I think it is a little strong to call us a rogue casino.

Kind Regards
Tom

 

[puppydog07]

SORRY TOM>>BUT SO CLOSE TO A ROUGE ITS NOT FUNNY

Hi Silcnlayc,

As soon as I realised there was a problem with the play through counter I rectified it, this problem did not affect the games or the payouts it was an issue where the playthrough counter only counted each $1 you wagered as 50c towards the requirement of the 400% bonus.

I ran a query and manually redeemed the bonus for any players who had wagered 90% or more of the required amount however as you had no chips left and had not wagered close to this amount I couldnt redeem any of it for you. We did contact you regarding this by PM.

The difference here between your analogy is that in bowling you cannot hit a combination of pins that will score you 10,000 points, but you can definitely do so when playing slots even when down to your last dollar.

I understand your frustrations and it is regrettable that you and some other players were affected by this. We make every effort to avoid this kind of problem and in the rare occasion that they happen I make every effort to resolve them quickly. I think it is a little strong to call us a rogue casino.

Kind Regards
Tom

Sorry Tom,
But to me a Rouge Casino is one who stuff there players around and does everything possible not to pay, if youve been following the threads reguarding your new casino you will see that i finally got the massive mess with your pathetic customer service sorted out>>>well so I thought, after pming Martyn, I believed that my problems were over and the money was on the way. WRONG AGAIN...I have spoken with the international section of my bank this morning to find out that my payment was rejected on the 7th(today is the 12th) because YOUR CUSTOMER SERVICE DID NOT INCLUDE THE CORRECT DETAILS THAT I SENT THROUGH NOT ONCE BUT TWICE WITH HAVING SENT IT THROUGH TO MARTYN..SO WHERE IS MY MONEY NOW...

The money would long have been returned to them....STILL AWAITING PAYMENT ,,,puppy

 

[silcnlayc]

Jaye: you managed to wager $8,239. the wagering requirement was $8,875, unfortunately you didn't manage to make your playthough

I had a few hundred left when I asked....and if you figure it out...lets see..$8875 divided by 8239 =??? um, 93 %...hmmm...

I ran a query and manually redeemed the bonus for any players who had wagered 90% or more of the required amount however as you had no chips left and had not wagered close to this amount I couldnt redeem any of it for you. We did contact you regarding this by PM.

Are we telling a small fib Tom? Yup, I see how the numbers are worked, just like my bowling scenerio ..TFF in my opinion......what is making me so angry was the fact I DID have money and just threw it away...this is what I am talking about..and if I am correct in the numbers..

I also made more than my 90% ( I figured out) BEFORE I went bust ON PURPOSE feeling it was futile to even try...just like the gutter balls....hurry up and get it over with type thing and I know many of the players will understand this feeling...because we have been there and done it but never when being fooled..For someone to break down and actually take a bonus such as me, it has to be very enticing...and I was enticed..if you were to check how many bonuses I have taken..you will see...pretty much none for as long as I have been with your casino...so, enuff said by me...

10,000 points, but you can definitely do so when playing slots even when down to your last dollar.

Hmmm....yup, and I could be hit by a truck in my living room too..


Thanks for responding...maybe others will learn from this..I am done...stick a fork in me..on to better places....


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[bernynhel]

I always email scans of my ID docs when I register at a casino - my drivers license, my NetSpend Visa and a utility bill. I wouldn't accept an expired driver's license either. It paints one as negligent for not having it renewed at best or maybe the individual might even have been banned from driving for some infraction as yet unsettled in the traffic courts. Having only an expired driver's license to show upon request in situations like these conveys a general shiftiness and I would press the individual to see if they could actually produce a valid license by insisting they obtain a current one. If the lapsed license was, in fact, a mere oversight then I'd expect a current facsimile forthcoming. If the individual becomes enraged over the issue then that's just another red flag, isn't it?

I was totally clowning Vinylweatherman. Sheee-it. I don't even have a driver's license! The judge asked me "Well, sir, do you want to drive or do you want to drink?" Which left me no alternative but to answer, "Hell, judge, I wanna drink!"

 

[coxwel]

just a comment, we were never talking about and expired license, i wouldnt send in something that is expired.

as you read a german drivers license has no expiration. you get it for lifetime unless the police takes it from you because of anything like: driving too fast, alcohol, drogs etc..

if you stay correct you have your license you made with 18 still when you are 98 with the same photo.

cheers

coxwel

 

[skiny]

just a comment, we were never talking about and expired license, i wouldnt send in something that is expired.

as you read a german drivers license has no expiration. you get it for lifetime unless the police takes it from you because of anything like: driving too fast, alcohol, drogs etc..

if you stay correct you have your license you made with 18 still when you are 98 with the same photo.

cheers

coxwel

Which is why there are at least 3 German police officers on the side of the highway at any given time saying "This doesn't look like you."

 

[Novemberlady1]

LUCKY RED

I played there and won a bit and took a while to get the documents ok'ed but wire transfer is not offered. I had to sign up with e wallet express which costs a lot and is taking another 10 working days to get my money bit the slots are loose there and enjoyed their site

 

[bernynhel]

Which is why there are at least 3 German police officers on the side of the highway at any given time saying "This doesn't look like you."

Now THAT"S funny! lol Yeah I know about German licenses. I posted cuz I thought a casino wouldn't accept a license as a recognized, legitimate form of identification because it had no expiration date, which was funny because no German driver's license has an expiration date.. My earlier post was not meant to be taken seriously.