Afternoon all,
This afternoon I was playing Creature from the Black Lagoon from NetEnt. Those of you who know this game will know that 4 scatter triggers are significantly better than 3 scatter triggers because of the mechanics of the bonus round - where more spins give you more chances to "kill the creature" and upgrade.
After hundreds of spins trying I eventually triggered the feature with 4 scatters. I was excited. The first spin paid just shy of 50x and I did some damage to the creature. 14 spins to go, creature already injured, already paid 50x... and the game crashed. I wasn't worried because I knew the bonus round would resume when I relaunched the game.
Well... it didn't. I relaunched the game and it didn't resume. I pressed "spin" and a normal spin was performed. Now, obviously I was quite upset at this because the 4 scatter trigger is rare and the bonus had started out so well. I contacted live chat and they assured me that all games had been paid and that my last couple of spins were losses. I assured them this was not the case. I checked the game history myself and could see the "broken" spin (as the wager is zero as opposed to all of my other spins at 20p). I have attached a screenshot. Live chat agreed to escalate the issue to the Games Team and I'm now waiting to hear - presumably won't be until next week now.
Has anyone else had a similar issue? If so, how was it resolved? I assume NetEnt won't be able to reinstate the game; but will they be able to confirm that there was a bonus round which got "broken" and advise what it would have paid?
So frustrating!
This afternoon I was playing Creature from the Black Lagoon from NetEnt. Those of you who know this game will know that 4 scatter triggers are significantly better than 3 scatter triggers because of the mechanics of the bonus round - where more spins give you more chances to "kill the creature" and upgrade.
After hundreds of spins trying I eventually triggered the feature with 4 scatters. I was excited. The first spin paid just shy of 50x and I did some damage to the creature. 14 spins to go, creature already injured, already paid 50x... and the game crashed. I wasn't worried because I knew the bonus round would resume when I relaunched the game.
Well... it didn't. I relaunched the game and it didn't resume. I pressed "spin" and a normal spin was performed. Now, obviously I was quite upset at this because the 4 scatter trigger is rare and the bonus had started out so well. I contacted live chat and they assured me that all games had been paid and that my last couple of spins were losses. I assured them this was not the case. I checked the game history myself and could see the "broken" spin (as the wager is zero as opposed to all of my other spins at 20p). I have attached a screenshot. Live chat agreed to escalate the issue to the Games Team and I'm now waiting to hear - presumably won't be until next week now.
Has anyone else had a similar issue? If so, how was it resolved? I assume NetEnt won't be able to reinstate the game; but will they be able to confirm that there was a bonus round which got "broken" and advise what it would have paid?
So frustrating!