Question neteller verified, disabled then permanetly closed.

[Sensational]

Howdy,

strangest thing happened to me... I wanted to play at a specific casino, and they won't accept my CC because I am from Australia, so I decided to open a neteller account. Never had one before, never used on before.. I opened one up other day, I sent verification docs in yesterday, havent used account for anything, was waiting for it to be verified, and then got an email about 2 hrs later after sending indocs to say its verified.

Thank you for your email. We have reviewed and validated your documents. We are pleased to advise you that your NETELLER account will be verified the next time you sign in to your account.

Etc blah blah, I thought wow sweet, that was fast, I thought would take a few days or so.

So I log in, and it says my account has been disabled, I could click account and I could see at the top its verified, but its disabled, I thought maybe its not finished being verified... I wait a while and 30 minutes later another email comes saying again my account has been verified no further docs are needed.


I log back in and my account says its permanetly closed wtf.... :/

So I send them an email I got a generic response back today saying

Your account has been permanently closed and we took the decision to cease providing you service. We know it must be frustrating for you, but we have not taken this decision lightly.

Unfortunately, because of our security protocols, we cannot tell you the exact reason for our decision. Because we cannot risk giving the unscrupulous Internet users an inside look on how to circumvent our security systems. We understand that it is very unlikely that you would do such a thing personally, however, it is a necessary step to help protect the safety of all our members and merchants.


I'm totally confused. All I did was 1) create the account, 2) send docs 3) informed its verified and then above happens to me.

Any thoughts ? Is this normal ?

 

[Forever01]

Howdy,

strangest thing happened to me... I wanted to play at a specific casino, and they won't accept my CC because I am from Australia, so I decided to open a neteller account. Never had one before, never used on before.. I opened one up other day, I sent verification docs in yesterday, havent used account for anything, was waiting for it to be verified, and then got an email about 2 hrs later after sending indocs to say its verified.

Thank you for your email. We have reviewed and validated your documents. We are pleased to advise you that your NETELLER account will be verified the next time you sign in to your account.

Etc blah blah, I thought wow sweet, that was fast, I thought would take a few days or so.

So I log in, and it says my account has been disabled, I could click account and I could see at the top its verified, but its disabled, I thought maybe its not finished being verified... I wait a while and 30 minutes later another email comes saying again my account has been verified no further docs are needed.


I log back in and my account says its permanetly closed wtf.... :/

So I send them an email I got a generic response back today saying

Your account has been permanently closed and we took the decision to cease providing you service. We know it must be frustrating for you, but we have not taken this decision lightly.

Unfortunately, because of our security protocols, we cannot tell you the exact reason for our decision. Because we cannot risk giving the unscrupulous Internet users an inside look on how to circumvent our security systems. We understand that it is very unlikely that you would do such a thing personally, however, it is a necessary step to help protect the safety of all our members and merchants.


I'm totally confused. All I did was 1) create the account, 2) send docs 3) informed its verified and then above happens to me.

Any thoughts ? Is this normal ?

This is certainly strange. I am from Australia and I use NETELLER frequently, without any hassles. I would suggest (if you have not done anything illegal) that you contact support at NETTELLER and ask them, because unless you have attempted something illegal, you really should not have any problems opening, and using, and account with NETTELLER.

Good luck.

 

[vinylweatherman]

Not normal at all. Usually they would reject the application straight away.

The only thing I can think of is that something doesn't match your documents.

Despite their platitudes in that standard letter, they ARE accusing you of being one of those unscrupulous internet users, one that tried and failed to sneak past their security procedures. It is unfortunate that your choices are limited because you are from Australia.

It is also possible that they are suffering problems from Australian players in general, so are being "trigger happy" when they see even the slightest issues.

US players are in an even worse situation.

You might have more luck trying to work through a casino where you have some standing, maybe even be a VIP. If you can no longer deposit, it would be in their interests to find a way for you to do this. I do know that some players have been kicked out of eWallets when applying directly, but have been let back in when they have asked a casino they play at to help by contacting the eWallet on their behalf. This seems to work pretty well with Moneybookers, and even I have had casinos ask me whether I would like them to get me a VIP level Moneybookers account straight away, rather than me applying direct, and having to work my way up to VIP.

This makes it pretty clear that casinos have considerable "clout" with these eWallets when it comes to such things, so could be worth a try.

 

[Sensational]

Yeh genuinely have not done anything illegal, infact nothing at all, as I never used the account, I only created it and verified it then disabled and permanetly banned lol.

I did a google search and saw tonnes of threads of peoples accounts randomly closed for no reasons and took some people 6-8 weeks before they got it re-opened and access to it again.

Im just at a loss to have it verified then closed.

Will call them up and see what has happened.

 

[secret2]

Unless you chargebacked any previous deposits because you were dissapointed...or someone else used your ID.....or....just sayin'.

 

[Sensational]

Unless you chargebacked any previous deposits because you were dissapointed...or someone else used your ID.....or....just sayin'.

Not sure what you mean ?

And maybe I wasnt clear, I created the account "literally" a few days ago. I never deposited anything into the account never actually used the account, I sent off verification docs as required yesterday, was verified same day, 2 hrs later or so, then I logged in to find account disabled, then I got another email stating no more verification docs needed, and logged back in to see its permanely closed.

As for using my ID, thats unlikely as its only me that knows the ID, and again I literally only created the account and never physically used it in anyway whatsoever. Was planning to use it when it was verified lol.

 

[KasinoKing]

Will call them up and see what has happened.

That would be my advice too.
On the occasions where I have had problems with Neteller - speaking to them on the phone was by far the best way to resolve issues - and in many cases, the ONLY way they will act.
Give 'em a ring!

KK

 

[vinylweatherman]

Not sure what you mean ?

And maybe I wasnt clear, I created the account "literally" a few days ago. I never deposited anything into the account never actually used the account, I sent off verification docs as required yesterday, was verified same day, 2 hrs later or so, then I logged in to find account disabled, then I got another email stating no more verification docs needed, and logged back in to see its permanely closed.

As for using my ID, thats unlikely as its only me that knows the ID, and again I literally only created the account and never physically used it in anyway whatsoever. Was planning to use it when it was verified lol.

There would be an additional step for full verification which would involve a small payment to your bank account. Maybe this causes them problems because you are in Australia.

The fact that loads of people have this problem, yet manage to get their accounts reopened after a few weeks, shows that Neteller are too aggressive in their initial screening, and end up rejecting large numbers of players that turn out to be innocent after further investigation.

You may find a significant number who got their accounts reopened did so by enlisting the help of a casino.

It would be worth double checking the Neteller terms in case they have certain restrictions for Australians. There are a few countries where you can have a Neteller account, but cannot use it for gambling. It is possible this has now spread to Australian customers, and they would therefore reject applications from those thought to be intending to use the Neteller account for it's usual intended purpose.

 

[mattsgame]

I have been using Neteller for almost 4 years now and never had a problem. Twice I have not been able to access my account, the first time was because I tried to login with my mobile which flagged me as coming form the U.S, that was sorted in 2 mins over the phone, The other time was when they were doing a random check, just had to answer a few questions on transactions and everything was fine.

Have you ever charged back at a casino, bingo or sports book? The reason I ask is that Neteller partner with a lot of online casinos, sports books etc and if you have, they would know about it and would have matched your name, address and I.d etc.

I would call and see what they say, it can cost a little though as its international.

 

[Nifty29]

Not sure what you mean ?

And maybe I wasnt clear, I created the account "literally" a few days ago. I never deposited anything into the account never actually used the account, I sent off verification docs as required yesterday, was verified same day, 2 hrs later or so, then I logged in to find account disabled, then I got another email stating no more verification docs needed, and logged back in to see its permanely closed.

As for using my ID, thats unlikely as its only me that knows the ID, and again I literally only created the account and never physically used it in anyway whatsoever. Was planning to use it when it was verified lol.

On a side note, how are you going getting all your deposits plus bonuses back at 32Red?

I normally wouldn't ask, but it could be a landmark case.

 

[vinylweatherman]

On a side note, how are you going getting all your deposits plus bonuses back at 32Red?

I normally wouldn't ask, but it could be a landmark case.

Maybe this is what caused the problem with Neteller. If the OP had actually tried some kind of trick like this at other casinos, even if it did not succeed, they could have ended up branded an "undesirable". Given the very close working relationship between casinos and Neteller, it could end up making Neteller feel the OP is at high risk of using Neteller as a means to make indirect chargebacks at casinos by making a chargeback from Neteller instead. Given that Australian banks are supposed to be blocking such transactions, it could make a chargeback much easier, and thus an even higher risk for Neteller when it comes to Australian players.

 

[mattsgame]

Maybe this is what caused the problem with Neteller. If the OP had actually tried some kind of trick like this at other casinos, even if it did not succeed, they could have ended up branded an "undesirable". Given the very close working relationship between casinos and Neteller, it could end up making Neteller feel the OP is at high risk of using Neteller as a means to make indirect chargebacks at casinos by making a chargeback from Neteller instead. Given that Australian banks are supposed to be blocking such transactions, it could make a chargeback much easier, and thus an even higher risk for Neteller when it comes to Australian players.

This is basically what I was trying to say. The bold part interests me though VWM, where have you heard this?

 

[Sensational]

On a side note, how are you going getting all your deposits plus bonuses back at 32Red?

I normally wouldn't ask, but it could be a landmark case.

lol off topic... 32red been quite good to me I still deposit there had some great chats with their live reps

And, No, No tricks, just signed up and verified that was all. Never used it, deposited or anything, as I wanted it verified first. Cheers

 

[Sensational]

Have you ever charged back at a casino, bingo or sports book? The reason I ask is that Neteller partner with a lot of online casinos, sports books etc and if you have, they would know about it and would have matched your name, address and I.d etc.

I would call and see what they say, it can cost a little though as its international.

Never done a charge back. I play at 3-4 specific casinoes including 32 red still, and never had reversed a deposit.

yeh international call charge is an annoyance if I need to be on hold for a long time. I will be calling them tonight and seeing what has happened and how to rectify the issue.

 

[Sensational]

Oops didnt realise I posted this is wrong section, it should be in "other Complaints" could a mod move it please ? sorry about that!

 

[P.V.]

Thank you for your email. We have reviewed and validated your documents. We are pleased to advise you that your NETELLER account will be verified the next time you sign in to your account.

So I log in, and it says my account has been disabled, I could click account and I could see at the top its verified, but its disabled

Sounds to me they were advising that the next time you log in your account they'd let you know the outcome of their verification process.

They clearly advise the next time you log in they will have viewed and validated your documents, which unfortunately they've found a problem.

Verified, or verification is a process and not an approval and when you logged in for the outcome it's a denial for some particular reason.

Not sure why, that's for you to work out with them.

 

[ThePOGG]

There would be an additional step for full verification which would involve a small payment to your bank account. Maybe this causes them problems because you are in Australia.

That steps only necessary when you're looking to make a withdrawal to you bank account. You can actually operate a Neteller account without for depositing, moving money back and forth to casinos and even withdrawing by cheque, so by the sounds of things Sensational hadn't made it as far as entering bank details.

I've got a Neteller affiliate account - though i haven't started using it yet. Sensational - if you exhaust your other options (i.e. communicating with them directly) i'd be happy to see what i can do.

 

[vinylweatherman]

This is basically what I was trying to say. The bold part interests me though VWM, where have you heard this?

It's coming from your fellow Aussies, who are finding that their deposits are increasingly being blocked where their banks find out they are gambling transactions going offshore. This is why the OP tried to get Neteller, because they found all their cards were being blocked by their bank from making casino deposits.

I don't think the Australian government is doing too much in the way of taking a stick to banks that allow such transactions, but I expect banks are complying with the government's desires as if they don't do so voluntarily, they fear ending up saddled with a legal requirement, along with "paperwork", enforcement costs, and possible penalties.

The UK government will often propose a voluntary code, and only resort to legislation when said code is blatantly ignored. Quite a few voluntary codes have failed, and laws, some draconian, have been the result. The UK banks and credit card issuers have really suffered for deliberately exploiting loopholes in a series of voluntary codes of practice, and even in some consumer protection laws. The result has been the imposition of some pretty draconian laws, which the banks are STILL trying to find exploitable loopholes in.

UK credit card issuers are already backing away from allowing gambling transactions on their cards, and this may be ahead of the review which will bring in secondary licensing of offshore casinos, along with a possible ban on the use of credit cards because of "problem gambling" concerns. Card issuers may fear that gambling debts on their cards will become hard to enforce because they should not have made it so easy for gamblers to play on credit. Although legally enforceable, they may find courts award them only token repayments, such as £1 a week.

 

[Sensational]

Okay this is freakin ridiculous.

I phoned neteller, and spoke to so called "customer support" they said they could not tell me the reason due to privacy reasons, what the hell, then they said it was the security department that closed the account, so I asked how do I get in touch with themm to be told they do not accept incoming calls from customers and they can not put me through, instead I got put through to a supervisor who first said, it was a security reason that they cannot disclose then after talking more they said it was a business decision, so when I questioned which one is it, security issue or a busisnes decision, and what kind of business decision, elaborate so I can comprehend what the hell is going on here.

At end of it, I was given 2 emails, one was complaints and other was [email protected] and I was told that IF they choose to respond I will get a response in upto 6 weeks... what the hell, and if I have not heard anything back, they have chosen to Not respond!!

This is insane.


I really cannot believe it.

Funny they gave me the wrong email addy, its [email protected] not one I posted, I only found out after emailing above to find it bounced back and had too google it.

/sigh

Can Australians use moneybookers then ?

this is just mind boggling

 

[vinylweatherman]

Okay this is freakin ridiculous.

I phoned neteller, and spoke to so called "customer support" they said they could not tell me the reason due to privacy reasons, what the hell, then they said it was the security department that closed the account, so I asked how do I get in touch with themm to be told they do not accept incoming calls from customers and they can not put me through, instead I got put through to a supervisor who first said, it was a security reason that they cannot disclose then after talking more they said it was a business decision, so when I questioned which one is it, security issue or a busisnes decision, and what kind of business decision, elaborate so I can comprehend what the hell is going on here.

At end of it, I was given 2 emails, one was complaints and other was [email protected] and I was told that IF they choose to respond I will get a response in upto 6 weeks... what the hell, and if I have not heard anything back, they have chosen to Not respond!!

This is insane.


I really cannot believe it.

Funny they gave me the wrong email addy, its [email protected] not one I posted, I only found out after emailing above to find it bounced back and had too google it.

/sigh

Can Australians use moneybookers then ?

this is just mind boggling

You are on a negative third party database that Neteller use. It is not YOUR privacy, but that of whoever added you to that database that concerns them. It would be a casino that you have dealt with in the past, and may not even been something you did, but maybe something you threatened to do, such as a threat to make a chargeback when dealing with a dispute at a casino. Even if this was a bluff, it would get your name on such a database, and not only Neteller, but some casinos, will close your accounts once they find out.

This check would come after the document check, as it is based on your identity matching that of players on this negative database.

Neteller is based in the Isle of Man, so you could see if you can make a formal data disclosure request for all the personal data they hold on you. It would be easy for a UK player to do this, and Neteller would be forced to release all the data they have on you, and which has therefore been used to make such a decision. It might not be so easy because Australia is not part of the EU, and may not be covered by the same level of rights over personal data that exist here. Neteller don't want to disclose a thing to you, and will not do so unless they have to by law, which is why the data disclosure request is such a powerful weapon when dealing with companies.

The potential for money laundering is also a concern, and would also lead to them rejecting applications for an account.

 

[mattsgame]

Okay this is freakin ridiculous.

I phoned neteller, and spoke to so called "customer support" they said they could not tell me the reason due to privacy reasons, what the hell, then they said it was the security department that closed the account, so I asked how do I get in touch with themm to be told they do not accept incoming calls from customers and they can not put me through, instead I got put through to a supervisor who first said, it was a security reason that they cannot disclose then after talking more they said it was a business decision, so when I questioned which one is it, security issue or a busisnes decision, and what kind of business decision, elaborate so I can comprehend what the hell is going on here.

At end of it, I was given 2 emails, one was complaints and other was [email protected] and I was told that IF they choose to respond I will get a response in upto 6 weeks... what the hell, and if I have not heard anything back, they have chosen to Not respond!!

This is insane.


I really cannot believe it.

Funny they gave me the wrong email addy, its [email protected] not one I posted, I only found out after emailing above to find it bounced back and had too google it.

/sigh

Can Australians use moneybookers then ?

this is just mind boggling

Yes Australians can use Moneybookers, but if you have been flagged at Neteller then chances are you may also find yourself flagged at Moneybookers and be in the same situation.

 

[Nifty29]

If Neteller has blocked you, and it is for security reasons, then it is almost certainly related to ID fraud, chargebacks with one of their merchants in the past, or a connection to some other type of misconduct.

There is no point asking if you have EVER had issues anywhere in the past with ANY entity, as you probably wouldn't say anyway.

So, considering I can use Neteller just fine along with several other Aussies I know, the problem is almost certainly NOT related to gaming transactions being blocked (which FWIW has not happened to me up to this point at any casino).

If you had not reacted in that 32Red thread as you did I wouldn't have thought anything of it, but it does sow a seed of suspicion that something isn't right. Of course, if my suspicions are wrong, I will gladly, as always, apologize.

As an aside, I'm astonished that you still play at 32Red after that outburst, and even more astonished that they let you.

 

[Seventh777]

If Neteller has blocked you, and it is for security reasons, then it is almost certainly related to ID fraud, chargebacks with one of their merchants in the past, or a connection to some other type of misconduct.

There is no point asking if you have EVER had issues anywhere in the past with ANY entity, as you probably wouldn't say anyway.

So, considering I can use Neteller just fine along with several other Aussies I know, the problem is almost certainly NOT related to gaming transactions being blocked (which FWIW has not happened to me up to this point at any casino).

If you had not reacted in that 32Red thread as you did I wouldn't have thought anything of it, but it does sow a seed of suspicion that something isn't right. Of course, if my suspicions are wrong, I will gladly, as always, apologize.

As an aside, I'm astonished that you still play at 32Red after that outburst, and even more astonished that they let you.

As we all know there are not many ways to get back all your deposits from a casino , so what happens when you want to use your main deposit method after chargebacking the hell out of it?, set up an E-wallet maybe?, and what if the E-wallet has been forewarned about your chargebacks?.

Now everything is fine and dandy at 32Red hey , I smell a huge rat here.

 

[Forever01]

As we all know there are not many ways to get back all your deposits from a casino , so what happens when you want to use your main deposit method after chargebacking the hell out of it?, set up an E-wallet maybe?, and what if the E-wallet has been forewarned about your chargebacks?.

Now everything is fine and dandy at 32Red hey , I smell a huge rat here.

The bottom line is this:

I am from Australia. I use NETTELLER frequently to make deposits from my credit cards > NETTLER> many casinos, and back to NETTELER. Never have I had an issue with a transaction. In fact, quite the opposite, they seem to be advancing my NETTELLER account in VIP status, so I hope to find out what really happens here. There really should be no issue for anyone creating a new NETTELLER account, if they do not do/have not done anything illegal.

 

[Seventh777]

The bottom line is this:

I am from Australia. I use NETTELLER frequently to make deposits from my credit cards > NETTLER> many casinos, and back to NETTELER. Never have I had an issue with a transaction. In fact, quite the opposite, they seem to be advancing my NETTELLER account in VIP status, so I hope to find out what really happens here. There really should be no issue for anyone creating a new NETTELLER account, if they do not do/have not done anything illegal.

My point entirely, the relationship between E-wallets and casinos is vast, here we have a case of someone apparently needing a new form of depositing/withdrawing and get blocked upon verification, do the maths, it`s not rocket science .

 

[Sensational]

howdy,

Possibly good news, I was asked to resend my docs and to send it from the email I registered with.

I was talking about it with my fiance, and my fiance asked me, did I check too see when I sent docs that it was from he right email..

I have quite a few diff email accounts and usually am onto it, in what is sent from what email, so I had a look anyway before I re-sent my docs and I had sent my docs in from a diff email, not the one I used to sigh up with, so I think this is what has caused the issue, as anything else I'm at a loss too.

So just waiting to see what happens next.

 

[vinylweatherman]

howdy,

Possibly good news, I was asked to resend my docs and to send it from the email I registered with.

I was talking about it with my fiance, and my fiance asked me, did I check too see when I sent docs that it was from he right email..

I have quite a few diff email accounts and usually am onto it, in what is sent from what email, so I had a look anyway before I re-sent my docs and I had sent my docs in from a diff email, not the one I used to sigh up with, so I think this is what has caused the issue, as anything else I'm at a loss too.

So just waiting to see what happens next.

It seems completely over the top if this was all it was. This is hardly a matter for the security department to get involved with, and for management to get all coy and evasive over. Many people actively use several email addresses, so this alone should not be cause for suspicion.

It should have been a simple matter of asking you to resend the documents to start with, or change your registered email address to one you intend to use in day to day dealings.


This was their initial reply:-

Your account has been permanently closed and we took the decision to cease providing you service. We know it must be frustrating for you, but we have not taken this decision lightly.

Unfortunately, because of our security protocols, we cannot tell you the exact reason for our decision. Because we cannot risk giving the unscrupulous Internet users an inside look on how to circumvent our security systems. We understand that it is very unlikely that you would do such a thing personally, however, it is a necessary step to help protect the safety of all our members and merchants.

For them to claim it was all over sending the documents from another of your email addresses, even though the documents themselves were fine, is bullshit and DOES imply they took the decision lightly.

Far more likely they have reviewed the matter, and discovered they got it wrong. Rather than admit this, they ask you to resend the documents from a different email address that ties in with your registration, and all of a sudden the risk to their customers and merchants evaporates.

It'll either be fine, or you will find you have just been jerked around, and resending the documents will make no difference at all.

There are many complaints where Neteller have locked an account due to some serious concerns, only for a trivial extra step to suddenly clear everything up. If there was such serious concern, just sending the same documents from a different email address would make no real difference.

This would still be an "express" Neteller account, with low limits. To become a VIP with decent limits you have to pass the additional step of verifying a bank account held in your name and registered at your address, both of which have to match the details Neteller have on you. You then have to prove you have full access to this bank account.

 

[Sensational]

hey Vinylweatherman, thanks for the detailed post!

I have not heard back anything more since I resent the docs, so just a waiting game too see what is next.

I did more of a google search on closed neteller accounts and was astonished to find so many saying it was randomly closed and took weeks of headaches of contacting them, and then it was re-opened.

As for my case, /shrug

Nothing more I can do other then follow the directions customer phone support gave me which I have done, emailed etc and wait too see what it is they are doing and or going to do.

Damn Australia's annoying government of blocking certain online casinoes to access, GRRR!!

I totally love the look of the IGT games.

 

[mattsgame]

Just out of interest, which casino was it that would not except your CC because you were an Aussie? i have never had this happen before.

 

[Sensational]

MrGreen

 

[Sensational]

Hello,

I heard back from neteller and this was all that they had said!!

Your account has been permanently closed by the Investigations department, because we cannot properly validate your identity. We know this must be frustrating for you, but we have not made this decision lightly.

Unfortunately, due to our security protocols, we cannot tell you the exact reason for our decision. This is because we cannot risk giving unscrupulous internet users an inside look into how to circumvent our security systems. We understand that it is very unlikely that you personally would do such a thing, however, this is a necessary step to help protect the security of all of our members and merchants.



Kind regards,

Si I sent another email back and just waiting again!

 

[Cristian]

" Unfortunately, because of our security protocols, we cannot tell you the exact reason for our decision. Because we cannot risk giving the unscrupulous Internet users an inside look on how to circumvent our security systems. We understand that it is very unlikely that you would do such a thing personally, however, it is a necessary step to help protect the safety of all our members and merchants. "

Well that`s convenient .

 

[Nifty29]

Hello,

I heard back from neteller and this was all that they had said!!




Si I sent another email back and just waiting again!

Well they don't do this sort of thing for no reason. I mean, they WANT customers because they can't lose, but only legit ones (because they CAN lose from them).

The fact that they decided to make it permanent after reviewing further information that you provided, tells me that they're sure you're a risk. Cases where everything is above board are normally resolved after this extra review process. I wouldn't put too much faith in people on the web claiming they were wrongly rejected, as most of them are probably dodgy or fraudsters.

You didn't pass the first or second review, so something is definitely afoot. Only you know what it is, and in similar cases I've seen here, the person concerned usually does know, but obviously doesn't want to admit/discuss it publicly....which is their right of course. It should ring the warning bell however, as it is likely that some casinos or processors might detect your "problem" as neteller did and you'll lose your money.

I'm not accusing you of anything....just laying out the realities of the situation.

 

[GrandMaster]

Banks have closed accounts in similar fashion and that's even worse because the customer won't be able to open an account elsewhere once he is flagged as a fraudster. Sometimes it turns out that bank staff themselves made a mistake:

You do not have permission to view link Log in or register now.

 

[cheetahwind]

So over in the UK, they do have something similar to what we have here in the US. Here the US the fraud agencies are fairly well identified, and you can actually challenge your record.
We have 2 agencies that are setup just for banks reporting fraudulent accounts. One is Chexsystems/Certegy, the other is Early Warning/Telecheck, but unlike in the UK. Where apparently from what I've read you can't really challenge the fraud agencies decision to black list you. Here you can write letters to them demanding to review the process on why you were reported in the first place.
Also the bank in the end can also remove you if they found out they were in error in the first place.
Then we also have our good old credit bureaus where you can report bank debt. Which is also another place that banks can check. Can you imagine how much more of a mess it would be here in the US. If you had issues with an account. You could be possibly be reported to 2 plus places, and have to dispute it with every single one of them.
Thankfully it looks like the two people mentioned in the article got things straightened out. Hopefully things with Neteller eventually smooth out as well.

 

[Nifty29]

Banks have closed accounts in similar fashion and that's even worse because the customer won't be able to open an account elsewhere once he is flagged as a fraudster. Sometimes it turns out that bank staff themselves made a mistake:

You do not have permission to view link Log in or register now.

Obviously, mistakes can be made.

There have been cases where PABs have called "fraud" and later found to be incorrect. Max would have a percentage of mistakes vs right call. My guess it would be ~0.1%.

My post is coming from the 99.99% POV, which is the horse I'll back every time. I learned a long time ago not to automatically accept everything a complainant says. I'd rather look silly and/or gullible 0.01% of the time than 99.99% of the time.

 

[GrandMaster]

So over in the UK, they do have something similar to what we have here in the US. Here the US the fraud agencies are fairly well identified, and you can actually challenge your record.
We have 2 agencies that are setup just for banks reporting fraudulent accounts. One is Chexsystems/Certegy, the other is Early Warning/Telecheck, but unlike in the UK. Where apparently from what I've read you can't really challenge the fraud agencies decision to black list you. Here you can write letters to them demanding to review the process on why you were reported in the first place.
Also the bank in the end can also remove you if they found out they were in error in the first place.
Then we also have our good old credit bureaus where you can report bank debt. Which is also another place that banks can check. Can you imagine how much more of a mess it would be here in the US. If you had issues with an account. You could be possibly be reported to 2 plus places, and have to dispute it with every single one of them.
Thankfully it looks like the two people mentioned in the article got things straightened out. Hopefully things with Neteller eventually smooth out as well.

Under the Data Protection Act, you can request to see any personal information held about you and if it is incorrect, it has to be corrected. You could also sue the bank for libel.

Obviously, mistakes can be made.

There have been cases where PABs have called "fraud" and later found to be incorrect. Max would have a percentage of mistakes vs right call. My guess it would be ~0.1%.

My post is coming from the 99.99% POV, which is the horse I'll back every time. I learned a long time ago not to automatically accept everything a complainant says. I'd rather look silly and/or gullible 0.01% of the time than 99.99% of the time.

The problem is when companies refuse to admit that they can make mistakes.

 

[Seventh777]

The problem is when companies refuse to admit that they can make mistakes.

Agreed 100%, but, to make the same mistake at least three times in this case and theoretically a mistake which has cost them money would be gross incompetence on behalf of Neteller, there is also the aspect of MrGreen refusing a credit card that has been accepted elsewhere.

 

[P.V.]

Under the Data Protection Act, you can request to see any personal information held about you

I agree that's required but not necessarily enforced within the UK from what I've seen and especially the OC's holding data within their servers.

 

[Sensational]

Well they don't do this sort of thing for no reason. I mean, they WANT customers because they can't lose, but only legit ones (because they CAN lose from them).

The fact that they decided to make it permanent after reviewing further information that you provided, tells me that they're sure you're a risk. Cases where everything is above board are normally resolved after this extra review process. I wouldn't put too much faith in people on the web claiming they were wrongly rejected, as most of them are probably dodgy or fraudsters.

You didn't pass the first or second review, so something is definitely afoot. Only you know what it is, and in similar cases I've seen here, the person concerned usually does know, but obviously doesn't want to admit/discuss it publicly....which is their right of course. It should ring the warning bell however, as it is likely that some casinos or processors might detect your "problem" as neteller did and you'll lose your money.

I'm not accusing you of anything....just laying out the realities of the situation.

I get what your saying there, but regardless of what is said, it is Not thee case.
As I have said numerous times, all I did was open an account, not use it and then send docs and then rest has occured.

I have re-emailed them, so waiting to see what is next!
Gee they are horrible at responding though

If I had done something wrong and knew it, i would not be pushing it and continue to try and get a neteller account and would let it go.

There is loads of complaints when you google search, neteller account closed, by loads of people randomly having their accounts close for apparently no reason and took 6 weeks some way longer to have it re-opened with no explanation in why it was closed.

Some had to go through the ombudsman etc.

Racking my brain over it, I don't know when in Victoria our drivers license had changed. Mine expired in early June and I got my new one late June and it looks completely different to the old one. I don't know how neteller goes about identification verification and how they are aware when things like drivers licenses change, physical appearance etc. Or if they are at all.

I thought that could have been it, if it happened to have literally just recently change. But I am sure on same token that there would have to have been loads of other Australians applying for a neteller account other then just mine.