- Joined
- Jan 10, 2009
- Location
- Cottbus/Germany
Hi all,
I had a Neteller account with a little bit money in it (about 40 Euro)... I opened this account more than three years ago, never really used it, because I had Moneybookers. About half a year ago, I started using it and wanted to upgrade it so I could use the virtual visa cards. I was told I had to send in docs, so I did that... I got an email back, that now my account is locked because my documents are fraudulent... that is just crazy! Now, I use the exact same copy at all my other internet business! I never had problems with it!
I think, for them, my account was just not generating enough profit... the 40 Euro that were sitting in it over the years, may have even caused them problems... so they decide to just take the 40.
Today I went in the live chat, and the answer I got is just scary, for such a big payment processor:
Albert: Hi, my name is Albert. How may I help you?
Mario : hi, I noticed that my account has been closed.. for what reason did you do that?
Albert: sorry, we cannot provide service to you.
Mario : hm... what kind of answer is that? for what exact reason can you not provide service to me?
Albert: We are unable to provide service to you. . We sincerely apologize for any inconvenience this may cause you. Thank you for using NETELLER Live Chat. We appreciate your business and look forward to assisting you again. Bye for now!
Albert has disconnected.
The guy didnt even bother telling me why I wont see my money again. He pretends that it is just normal that they close my acc and take my few bucks.
I am not interested in doing buisiness anymore, but do you have an idea how i could get this rest of balance back?
Its not much, I know, but I dont want to make them a present for treating me like s**t!!
Thanks for comments on that
Mario
I had a Neteller account with a little bit money in it (about 40 Euro)... I opened this account more than three years ago, never really used it, because I had Moneybookers. About half a year ago, I started using it and wanted to upgrade it so I could use the virtual visa cards. I was told I had to send in docs, so I did that... I got an email back, that now my account is locked because my documents are fraudulent... that is just crazy! Now, I use the exact same copy at all my other internet business! I never had problems with it!
I think, for them, my account was just not generating enough profit... the 40 Euro that were sitting in it over the years, may have even caused them problems... so they decide to just take the 40.
Today I went in the live chat, and the answer I got is just scary, for such a big payment processor:
Albert: Hi, my name is Albert. How may I help you?
Mario : hi, I noticed that my account has been closed.. for what reason did you do that?
Albert: sorry, we cannot provide service to you.
Mario : hm... what kind of answer is that? for what exact reason can you not provide service to me?
Albert: We are unable to provide service to you. . We sincerely apologize for any inconvenience this may cause you. Thank you for using NETELLER Live Chat. We appreciate your business and look forward to assisting you again. Bye for now!
Albert has disconnected.
The guy didnt even bother telling me why I wont see my money again. He pretends that it is just normal that they close my acc and take my few bucks.
I am not interested in doing buisiness anymore, but do you have an idea how i could get this rest of balance back?
Its not much, I know, but I dont want to make them a present for treating me like s**t!!
Thanks for comments on that
Mario