- Joined
- May 25, 2006
- Location
- stuttgart
i just logged into my neteller account and read this:
is somebody else having problems with nt at the moment?
is somebody else having problems with nt at the moment?
neteller account closed?!
- Thread starter whooosh
- Start date
- Joined
- Apr 8, 2006
- Location
- Utrecht
I've had one of those messages once.. It was because I logged in from a pc connected to the internet though a isp not located in my home country..
Neteller closes you account for security reasons and after a phonecall they reopen it..
Neteller closes you account for security reasons and after a phonecall they reopen it..
- Joined
- Sep 5, 2004
- Location
- Seoul
it happened to me once when i loggin using other computers.
i think they are very sensitive user's IP.
just call them or talk to their live chat.
they asking to you security question and it will be fine.
i think they are very sensitive user's IP.
just call them or talk to their live chat.
they asking to you security question and it will be fine.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
IP
Suddenly logging in from a different IP will cause this. I had this after installing a PC at my Mum's house.
If this is the problem, a phonecall should sort it out. If you know you are going to be using a different IP it is worth contacting Neteller in advance to avoid this inconvenience.
There are likely to be other flags that can cause account locking, such as a sudden change in transaction patterns.
I believe Neteller can add another IP address to your list of likely access points, but with so many providers now using dynamic IP addresses I expect the lock will more likely be triggered when the IP seen is outside the range that would normally be allocated.
In my case, I was happily using NTL IP addresses, but after a few from Tiscali I had to contact Neteller support. My account now works fine on both these broadband accounts.
Accessing through WiFi on a laptop will very likely cause this issue.
Suddenly logging in from a different IP will cause this. I had this after installing a PC at my Mum's house.
If this is the problem, a phonecall should sort it out. If you know you are going to be using a different IP it is worth contacting Neteller in advance to avoid this inconvenience.
There are likely to be other flags that can cause account locking, such as a sudden change in transaction patterns.
I believe Neteller can add another IP address to your list of likely access points, but with so many providers now using dynamic IP addresses I expect the lock will more likely be triggered when the IP seen is outside the range that would normally be allocated.
In my case, I was happily using NTL IP addresses, but after a few from Tiscali I had to contact Neteller support. My account now works fine on both these broadband accounts.
Accessing through WiFi on a laptop will very likely cause this issue.
- Joined
- May 25, 2006
- Location
- stuttgart
thank you for the quick help. i talked to live chat and they opened my account again. i asked her, why it was closed and the answer was
...this could be a limitation of different ip-addresses. but on the other hand i used to log in from two different computers since i started to use neteller without ever having problems.
- Joined
- May 29, 2004
- Location
- England
When i travel, if i intend using Neteller, they suggest you phone them when you arrive in the new country before you access your account. I think it's a sensible security feature personally, if a bit of a pain, although when i went to Vegas, I accessed it without problems there and when I got back without phoning them (I had emailed them in fact but they told me to phone from vegas so maybe the email acted as the OK).
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