Resolved Need help from Canadians to cash out at video slots

[marcsudbury]

I am trying to cashout at video for first time. I've always been able to use my titanium master card other places but they said no go. That was all I had verified.

So now I want to verify bank for wire transfer. Wow is this hard to do. A void cheque was no go, a direct deposit document from bank was no go. A bank statement for me doesn't show my full name and banking info either does online for a screen shot.. How did other Canadians hey verified in bank wire?

 

[lockinlove]

They are probably one of the worst casinos to get verified.

They dont understand that giving them a screenshot from many Canadian banks wont include the things they need. Name and address.

So then they want a bank statement. Which is even worse for this day and age as most people use online paperless statements. So then you have to order one which costs money and time.

If you use a prepaid it gets even worse. Your account may become flagged and wont be able to deposit or withdrawal unless you give them a hand written letter.

Basically you will have to call your bank and ask them for a bank statement that will include your name and address on it. I had to do this. It will cost you $5 usually maybe more and you will have to wait about a week for it to arrive to your home.

License, copy of credit card and a utility bill is not enough at this casino. Its not something we have been used to for the past decade at other casinos but for whatever reason, this is videoslots policy.

If you like the casino enough, follow their policy and Im sure they wont bother you again

For me, I decided not to play there after giving a bank statement, utility bill, government letter and drivers license and was told its not enough.

Good luck with whatever your decision and dont lose your money back while waiting for your bank details to arrive in the postal mail.

 

[bruinsdude]

I used the windows snipping tool whilst logged into my online banking on 2 different pages, this gave all the required details they needed. If you don't have one, I recommend an ecopayz account. If they can see a transaction via ecopayz in the banking transactions it can help.

Yes it took longer at VS to get verified than some places, but it really is worth the hassle, they are a great casino. It took 6 tries in my case, and 4 days of back and forth, but I am verified now.

 

[lockinlove]

I used the windows snipping tool whilst logged into my online banking on 2 different pages

Thats pretty cool what bank shows your name and address on the online account? I wish most Canadian banks would do this.

 

[Dan.Videoslots]

Hi marcsudbury,

I have contacted you via PM.

Br,

Daniel

 

[marcsudbury]

finally got verified..got a paper they approved that showed everything that the 4 they wouldn"t accept showed lol big thanks to the casino reps for helping me out. sad part is bank wire takes 2 days to process? its still reversible now..dont get that part. so cashout today get my money next week Wednesday or Thursday...yuk! don't know why I cant use my pay as you go credit card like all the other casinos..they tell me I can but the system wont let me...overall bad first cashout experience, to be determined if I continue playing there ven though I really like it..one last thing really is amazing customer support

 

[bjtaz44]

finally got verified..got a paper they approved that showed everything that the 4 they wouldn"t accept showed lol big thanks to the casino reps for helping me out. sad part is bank wire takes 2 days to process? its still reversible now..dont get that part. so cashout today get my money next week Wednesday or Thursday...yuk! don't know why I cant use my pay as you go credit card like all the other casinos..they tell me I can but the system wont let me...overall bad first cashout experience, to be determined if I continue playing there ven though I really like it..one last thing really is amazing customer support

When I use to win and was able to hit the withdrawal button, money was at my cibc in 3 days from cash out. So hopefully yours as fast. Not instant but that's thanks to our banks., not VS.

 

[marcsudbury]

Yeah I know our banks r slow for that stuff.. Hopefully it's processed withing 24 hours should be as fast as a card.. I can live with that time for a wire transfer.

 

[jshort]

I am trying to cashout at video for first time. I've always been able to use my titanium master card other places but they said no go. That was all I had verified.

So now I want to verify bank for wire transfer. Wow is this hard to do. A void cheque was no go, a direct deposit document from bank was no go. A bank statement for me doesn't show my full name and banking info either does online for a screen shot.. How did other Canadians hey verified in bank wire?

Get yourself Instadebit! Best e-wallet for Canadian players.

 

[dionysus]

Get yourself Instadebit! Best e-wallet for Canadian players.

Depends on the bank. I've TD Visa/Instadebit and can't get it to work anywhere, hence my use of prepaid CCs (a head ache at VS)

 

[BrianGhattas]

I use PaySafe for all my deposits. It's for the better in my case. VSO is very strict in regards to making sure you can legally gamble on their site. It took a few tries to get everything to their standards.

 

[loren]

not worth the hassle

just an opinion.....
mine anyway!

 

[BSC]

They are probably one of the worst casinos to get verified.

For me, I decided not to play there after giving a bank statement, utility bill, government letter and drivers license and was told its not enough.

I definitely have to agree with this. I have never had trouble verifying a casino account until I tried at VideoSlots. I have sent in everything requested but they continue to reject my Instadebit screenshot because it is not my bank statement. This is an interesting objection since there is no way for them to relate a particular bank account to an Instadebit account.

Very happy to hear that the OP received their rightful winnings and had a better support experience than I did. Perhaps a formal complaint is necessary in my case. I honestly thought this may have been a rogue casino before seeing it was the highest rated on Casinomeister.

 

[Dan.Videoslots]

I definitely have to agree with this. I have never had trouble verifying a casino account until I tried at VideoSlots. I have sent in everything requested but they continue to reject my Instadebit screenshot because it is not my bank statement. This is an interesting objection since there is no way for them to relate a particular bank account to an Instadebit account.

Very happy to hear that the OP received their rightful winnings and had a better support experience than I did. Perhaps a formal complaint is necessary in my case. I honestly thought this may have been a rogue casino before seeing it was the highest rated on Casinomeister.

Hi BSC,

I have contacted you with a PM.

Br,

Daniel

 

[vinylweatherman]

When the bar is set so high for verification, it can make it appear that it has been deliberately designed to be impossible for the player, and thus a construct to enable a rogue casino to use a plausible excuse to wriggle out of paying. This can also cost the casino customers as word gets around as players who had to walk away from their money due to impossible requirements will be telling others to avoid the place.

Many of the problems are country specific, in Canada this seems to be down to how the banks operate, whereas in the UK players often have problems due to there being no formal national ID card here.

The fact that other casinos can work with the prepay card solution that many Canadians use because of the hostile attitude to online gambling in the country, but this one can't, is another factor that can make it appear that the casino has deliberately blocked a workable means of players receiving their winnings in order to force their almost impossible verification process onto players.

Casinos really need to appreciate that in countries like Canada, players do NOT want their banks to get so much as a whiff that online gambling is taking place, so the last thing the casinos should be doing is "prodding the sleeping bear" of Canadian banks by asking players to contact their banks for out of the ordinary documentation. It will surely make banks wonder what is causing their customers to suddenly start asking for "letters" to confirm their bank account details when things within the country work seamlessly with the current way banks present statements to customers.

Casinos in the US market also "shat in their own back yard" so to speak by causing players there to have to keep on contacting their bank for out of the ordinary reasons, such as asking for codes that customers normally don't need, or insisting on using payment schemes that players know their banks are regarding with suspicion. I am sure that many US facing casinos lost processing routes because they caused players to bombard their banks with odd requests to the extent that the banks took a closer look at the transactions that were causing all the trouble, and thus shut down another processing route, taking the casinos' money with it.

Paying back to a prepay card keeps the player's bank out of the loop. The worst that can happen to a player is the loss of the prepay card. In the US, some players reported that their banks had frozen their accounts completely, and they couldn't access their salary or pay their bills as well as not being able to receive casino winnings because their banks figured out that they had been receiving casino withdrawals into the account. The way things are going in Canada means that players there could soon face the risk of having their bank accounts frozen under the suspicion that they are transacting with offshore casinos via the account.

This is not a problem in the UK (provided the casino concerned has a UK licence) as players can openly use their accounts to transact with gambling sites, and can openly tell their bank that they need a "letter" or other out of the ordinary document because they are trying to get verified by a casino for anti-money laundering purposes. The wise UK player would have a separate bank account for "high risk" activity like gambling to minimise any risk to their credit score as some banks take into account the lifestyle spending of their customers when assessing them for a loan or mortgage.

 

[shaltar]

For my part i use InstaDebit as E bank and the only thing i had to provide was A bills for adress proof, my driving licence and a screenshot of my InstantDebit Account.... I'm canadian never had any problem... It takes under 1 hour for Videoslots to proceed my withdrawal in my InstantDebit account... And take 2 to 5 Working day for the money to go into my Desjardins Account (Bank).

 

[BSC]

When the bar is set so high for verification, it can make it appear that it has been deliberately designed to be impossible for the player, and thus a construct to enable a rogue casino to use a plausible excuse to wriggle out of paying. This can also cost the casino customers as word gets around as players who had to walk away from their money due to impossible requirements will be telling others to avoid the place.

Many of the problems are country specific, in Canada this seems to be down to how the banks operate, whereas in the UK players often have problems due to there being no formal national ID card here.

Hey Weatherman... You bring up some excellent points but I do disagree that Canadians are trying, or need to be concerned with, concealing their online gambling activities. I'm no lawyer but I have read through our laws carefully and there is nothing saying that it is illegal to deposit, play, or withdraw from an "offshore" casino.

The best online casinos actually offer "eCheck" (we call "direct deposit" here) where winnings go straight to your bank account. It is different from a wire in that it is free and instant. I have yet to have my bank question me on any deposit or withdrawal transactions.

I have total respect for casinos that want to protect their players and ensure winnings are being sent to the right person. However, my experience with email and chat support at VS has me running around in circles with no one seeming to care that I have no way to withdraw winnings.

 

[vinylweatherman]

Hey Weatherman... You bring up some excellent points but I do disagree that Canadians are trying, or need to be concerned with, concealing their online gambling activities. I'm no lawyer but I have read through our laws carefully and there is nothing saying that it is illegal to deposit, play, or withdraw from an "offshore" casino.

The best online casinos actually offer "eCheck" (we call "direct deposit" here) where winnings go straight to your bank account. It is different from a wire in that it is free and instant. I have yet to have my bank question me on any deposit or withdrawal transactions.

I have total respect for casinos that want to protect their players and ensure winnings are being sent to the right person. However, my experience with email and chat support at VS has me running around in circles with no one seeming to care that I have no way to withdraw winnings.

The main problem for Canadian players seems to be keeping it from their bank, rather than the authorities, hence the increased reports of deposit problems from Canada as some card providers have tightened the blocking rules in an effort to weed out the gambling transactions.

It's worse in the US, but Quebec may end up with similarly draconian laws, which may include a US style legal responsibility being imposed upon banks to identify and block "illegal gambling transactions". The rest of Canada may well follow suit if the new laws are a success in Quebec, especially if an increase in government revenue results.

The problem this player has seems to be that they are using a prepaid card that SHOULD be fine for withdrawals too, and is so everywhere else they have played apart from Videoslots. This would suggest that the problem lies with Videoslots, rather than the card company, as the other casinos have been able to pay back to the card.
In addition, for this player, sending the withdrawal to their card would be painless, no hoops to jump through, but it seems that Videoslots are insisting on paying to the bank, and won't do so until they have received reams of documentation from the player, some of which has to be obtained by special request from the bank as it's not part of the regular documentation sent to customers. This is the kind of thing that can look like a contrived tactic to make receiving the money as difficult as possible without descending into the realms of rogue practice. This is also the kind of high risk situation that leads to players blowing back their win and thus having their view of the casino soured.

 

[dionysus]

The main problem for Canadian players seems to be keeping it from their bank, rather than the authorities, hence the increased reports of deposit problems from Canada as some card providers have tightened the blocking rules in an effort to weed out the gambling transactions.

It's worse in the US, but Quebec may end up with similarly draconian laws, which may include a US style legal responsibility being imposed upon banks to identify and block "illegal gambling transactions". The rest of Canada may well follow suit if the new laws are a success in Quebec, especially if an increase in government revenue results.

The problem this player has seems to be that they are using a prepaid card that SHOULD be fine for withdrawals too, and is so everywhere else they have played apart from Videoslots. This would suggest that the problem lies with Videoslots, rather than the card company, as the other casinos have been able to pay back to the card.
In addition, for this player, sending the withdrawal to their card would be painless, no hoops to jump through, but it seems that Videoslots are insisting on paying to the bank, and won't do so until they have received reams of documentation from the player, some of which has to be obtained by special request from the bank as it's not part of the regular documentation sent to customers. This is the kind of thing that can look like a contrived tactic to make receiving the money as difficult as possible without descending into the realms of rogue practice. This is also the kind of high risk situation that leads to players blowing back their win and thus having their view of the casino soured.

Actually, at no casino can you pay back to the prepaid credit cards, being one-time, non loadable and disposable.
The major VS complaint with prepaids is them expecting affidavits of ownsership when peeps simply chuck them out once used.

 

[vinylweatherman]

Actually, at no casino can you pay back to the prepaid credit cards, being one-time, non loadable and disposable.
The major VS complaint with prepaids is them expecting affidavits of ownsership when peeps simply chuck them out once used.

The OP claims that they have been able to use their card at other places, but hit a problem at Videoslots. If it's impossible to pay back to this card, it would be impossible everywhere else too.

It seems they have a whole row of hoops when it comes to paying back to the alternative, the players' bank, and are asking the player to get certain documents from their bank by special request, rather than working with the documentation the banks routinely send out. It seems the same philosophy is being used for non reloadable cards too. They are never "owned" as such, they are like cash, and if I spend a fiver in a shop, I cannot prove some weeks later that the fiver belonged to me if the shop questions it. It's similar with a one time use voucher or non reloadable card, they are discarded after use as a matter of routine, and original ownership can never be proved. Someone could find, even steal, a single use card or voucher, and being able to prove they possess the article in no way proves ownership of the funds behind it.

 

[Steviedoo]

Hey Weatherman... You bring up some excellent points but I do disagree that Canadians are trying, or need to be concerned with, concealing their online gambling activities. I'm no lawyer but I have read through our laws carefully and there is nothing saying that it is illegal to deposit, play, or withdraw from an "offshore" casino.

The best online casinos actually offer "eCheck" (we call "direct deposit" here) where winnings go straight to your bank account. It is different from a wire in that it is free and instant. I have yet to have my bank question me on any deposit or withdrawal transactions.

I have total respect for casinos that want to protect their players and ensure winnings are being sent to the right person. However, my experience with email and chat support at VS has me running around in circles with no one seeming to care that I have no way to withdraw winnings.

I think the weatherman might be talking about what's happening in Quebec and the law that is now going thru parliament that will make online gambling illegal unless its govt approved. Once that law comes into effect offshore transactions into your bank account might be questioned etc....

 

[Jasminebed]

I've been using ecopayz at Videoslots as they cannot process back to my reloadable pre-paid Visa. They are not the only casino that will not do so, I think it depends on the processor the casino uses. Because of some issues at one casino, I became aware that Skrill operates their processor, and since Skrill is Canadian based and does not offer gambling to Canada, they won't pay back to the card, although they will accept deposits. The others have been happy to accept deposits via card and pay back to ecopayz however.

Until the past couple of weeks, I would fund via ecopayz, but the last few transactions I've deposited via CC, as I'm quite far in the hole with them, and as far as I understood from chat they return to the primary method first.

I pay an additional 2.9% to deposit to ecopayz first which really adds up over time.

If I have a really big withdrawal, I'm hoping things go smoother.

I still receive paper statements however. I'm a happy BMO customer, and they have been aware for years I gamble online.

There are however banks that won't even process gambling deposits to our own government site.

 

[dionysus]

edit - unneccessary derail

 

[Jasminebed]

Okay, here I am in this boat.

I've mananged to get my bank info verified, although I feel it's incomplete for international transactions. I included that information by chat however.

The other day I had my credit card verification rejected as I have the middle eight covered and VS wants first six and last four. I had scanned it at a document place when I first got a card with a new expiry a year or so ago.

My computer hates my phone, i've never been able to connect via cord and upload any pics or videos. I tried emailing it to myself. Heavens knows why, it's seems to think my buddy's iphone is trying to send it, and sends me notices about unauthorized attempts and fails the email. I put on data and incurred charges to do so. I'm not uploading this to any cloud, not even going to try. She's not here and neither is her phone.

I've asked Dan if perhaps he can make an exception for my card as it. It's the weekend however, so even if he can or will, I don't know if he will get it soon.

My biggest issue is that I can't even make the withdrawal until everything is verified. I certainly would understand if they just kept it pending until verified like every where else.

The withdrawal is far less than what I've deposited past couple of days to boot.

I can ask for a block on my account, but basically I can unblock it by just asking chat.

I understand why players get frustrated and play back amounts.

I believe I couldn't verify my bank prior to a withdrawal either, although I am not certain. I know when I screenshotted bank info today I already had a file called Bank info for VS on my computer.

VS is a good outfit, and I've become a very loyal, and very losing player.

But I'd really like to see things changed so you can make the withdrawal with it pending until your docs are verified.

 

[Harry_BKK]

Okay, here I am in this boat.

I've mananged to get my bank info verified, although I feel it's incomplete for international transactions. I included that information by chat however.

The other day I had my credit card verification rejected as I have the middle eight covered and VS wants first six and last four. I had scanned it at a document place when I first got a card with a new expiry a year or so ago.

My computer hates my phone, i've never been able to connect via cord and upload any pics or videos. I tried emailing it to myself. Heavens knows why, it's seems to think my buddy's iphone is trying to send it, and sends me notices about unauthorized attempts and fails the email. I put on data and incurred charges to do so. I'm not uploading this to any cloud, not even going to try. She's not here and neither is her phone.

I've asked Dan if perhaps he can make an exception for my card as it. It's the weekend however, so even if he can or will, I don't know if he will get it soon.

My biggest issue is that I can't even make the withdrawal until everything is verified. I certainly would understand if they just kept it pending until verified like every where else.

The withdrawal is far less than what I've deposited past couple of days to boot.

I can ask for a block on my account, but basically I can unblock it by just asking chat.

I understand why players get frustrated and play back amounts.

I believe I couldn't verify my bank prior to a withdrawal either, although I am not certain. I know when I screenshotted bank info today I already had a file called Bank info for VS on my computer.

VS is a good outfit, and I've become a very loyal, and very losing player.

But I'd really like to see things changed so you can make the withdrawal with it pending until your docs are verified.

That is the very reason why before i even think about depositing at a new casino i ALWAYS get the KYC done first. Once i have the confirmation that all is OK, then i go ahead.

Saves all the hassle when you're doing the first withdrawal.

Some places wanted then another screenshot from my Neteller/Ecopayz account showing the 1st transaction, that was always quickly uploaded/sent by email and verified with LiveSupport.

Due to this strategy I never had any troubles with withdrawal delays

 

[Jasminebed]

That is the very reason why before i even think about depositing at a new casino i ALWAYS get the KYC done first. Once i have the confirmation that all is OK, then i go ahead.

Saves all the hassle when you're doing the first withdrawal.

Some places wanted then another screenshot from my Neteller/Ecopayz account showing the 1st transaction, that was always quickly uploaded/sent by email and verified with LiveSupport.

Due to this strategy I never had any troubles with withdrawal delays

Back when I did the first verification stuff, I couldn't verify my credit card as it had not been used, so was not requested. I think that was the case for the bank info too, it's requested upon a withdrawal, I don't think it was requested before today as I only noticed I had a request for the CC a day or two ago. Possibly why I found a screenshot but no indication I had uploaded anything previously. May or may not have chat sessions emailed from months ago.

The ID, address and ecopayz were done long ago.

 

[Harry_BKK]

Back when I did the first verification stuff, I couldn't verify my credit card as it had not been used, so was not requested. I think that was the case for the bank info too, it's requested upon a withdrawal, I don't think it was requested before today as I only noticed I had a request for the CC a day or two ago.

The ID, address and ecopayz were done long ago.

Never used withdrawal to bank or CC at casinos, hence maybe why i got spared from these kind of problems

 

[Jasminebed]

Videoslot's processor will not pay back to my credit card. But I got tired of paying ecopayz an extra 2.9% every time I wanted to play. Plus, if I use their credit card to withdraw my cash, it's in USD and I get hit with whopping foreign exchange and atm fees.

My bank takes a hefty $15 for wires (some others are as high as $20).

I contacted support again, and they did go ask someone if they could make an exception for my cards, as the USED to take just first four and last four, but the answer was no. They support was really nice, helped explain the loss limit (which will not protect my current balance), and suggested an alternate means for me to get the card info to them by trying to upload the photo from my phone via the mobile casino which I shall try shortly.

Hope it doesn't use too much more data as I'm paying for data at this point.

 

[Jasminebed]

Took me a bit, as I had to recharge my phone, but got my card uploaded via the mobile casino. Couldn't figure out how to find the existing one I had taken earlier, but was able to upload a new photo.

Used less than $1 worth of data, but I think $1 might be minimum.

Had no idea if pic turned out as my black card with white writing reflects the flash badly, but support told me it was legible, and it was approved within minutes and I requested a wire.

I've made enough in deposits that I could have requested Ecopayz instead.

Here's hoping all the info I provided is correct and we are not chasing cyberspace funds 5 business days from now

A number of support agents have been very nice to me today.

However, I do re-iterate that I think it should be possible to initiate the withdrawal so it is not in your account pending a player getting all the docs to them. They don't need to pay it until the docs are received and approved naturally.

Dan, I hope you are having a nice weekend. I'll send another pm indicating my issue is resolved.