Poor error message, as clearly the "bank" WAS contacted in order to post the transaction as paid.
The problem with Neteller is that their systems don't fail "safely" in such situations, and similar to the online timeout, things have to be unpicked by hand later.
Aye, as they bounce off the respective merchant and you with the transaction code of doom.......
Merchant......`But we need the Neteller transaction code`...
Me..............`But they are telling me, they need yours!!`.
Merchant.....`You, they, have ours`.
Me............. `I know`.
Merchant.... `We cannot trace any Neteller transaction without the transaction code`.
Me............. `I will call them again, and see if the grown up`s have arrived in the office yet, besides, there must be one chimp there that I haven`t explained the complete fiasco to yet, (at the rather low cost international call rate
), nope, no good, I cannot have the code until i`ve eaten my vegetables and tidied my room up`.
Neteller....... `Hi, is there anyone here that requires a transaction code?`
Me............ `Yes, me please`.
Neteller...... `Ah great, here we go Mrs Smith?, and that`s all we have time for today, feel free to join us again tomorrow, when the grown up`s return, and we can release yet another transaction code. Oh Mr Angry, why are you smashing your keyboard over your head for?`.
I`ve had 4-5 problems regarding bugged transactions since i`ve been with Neteller, the worse being a few years ago at Xmas, I had my Xmas bonuses Ukash vouchers at the ready to load my Neteller account rather than split them, I filled in the codes and other stuff etc and hit return, (sometimes it can take upto 15 minutes for the *instant* deposit method to be uhmmmmm instant) so I waited patiently, after 30 minutes I got worried, and after having similar problems with Neteller and Ukash before, I opted for the best option available to me to try and sort out what had happened, so I rang Ukash and they reliably informed me that I would need the transaction code from Neteller so Ukash could track it on the system, Oh Boy /facepalm.
It took 14-15 days to finally get this code as the grown up`s were on the Xmas hol`s, and those left in charge could not work out how to check my bugged transaction and cross reference a code for it, this had a knock on affect of blocking another Ukash deposit and thus completely ruining my various Xmas deposit bonuses (I have strict guidelines in place regarding using my debit or credit cards, once the cash hits my bank, it stays there, or some bloodthirsty divorce lawyers get their fangs stuck into it).
I ended up depositing the lot at one casino as I cba splitting the vouchers as some deposits were going to be dollars and had relative conversion charges.
Don`t even get me started on the bugged double deposit at Ladbroke`s fiasco lol which bounced between Ladbroke`s (I asked to cancel it), which Ladbroke`s did, it returned to them three times before I said to them `If it comes back again just accept it as a deposit` lol`.