- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
For those who play at MG-only casinos I have a question for you. Other than the casinos themselves can anyone else lock your accounts?
The story unfolds as follows: 2 weeks ago I played at an MG casino that is part of a reputable group. I requested withdrawals but reversed them from time to time though at no time did the withdrawal amount dip to less than $300. From Monday through Thursday no withdrawals were processed which was not at all normal because the processing time for the whole group of casinos was 24 hours. I had started requesting the withdrawal on Monday and posed a question to the support staff on Thursday and asked why my w/d had not been processed. In the meantime, I went back to the casino, reversed and lost everything. That, however, is not the point I want to make. I had asked a legitimate question on why the w/d was not processed within the normal processing time. Support ducked the issue by asking me irrelevant questions. After 2 or so e-mails my accounts at the whole group were locked. They also refused to answer my question by stating that since I had lost my whole balance they do not have to answer my original question.
I kept asking as I felt I was entitled to an answer. I also asked why they decided to lock all my accounts. At first they did not reply on why my accounts were locked but finally they wrote back stating my accounts were still open. This is total BS.
I then asked the forum rep and he replied that my accounts were open. I told him they were locked with a status code of '107'. I am now waiting to see how he comes back but in the meantime I have been banned from all MG games elsewhere including Roxy Palace and Tonybet. I could not gain access to MG games right after my accounts were locked so they must somehow be linked.
Anyone else had similar experiences. Can anyone other than the casinos themselves lock accounts? Can MG do this on its own?
The story unfolds as follows: 2 weeks ago I played at an MG casino that is part of a reputable group. I requested withdrawals but reversed them from time to time though at no time did the withdrawal amount dip to less than $300. From Monday through Thursday no withdrawals were processed which was not at all normal because the processing time for the whole group of casinos was 24 hours. I had started requesting the withdrawal on Monday and posed a question to the support staff on Thursday and asked why my w/d had not been processed. In the meantime, I went back to the casino, reversed and lost everything. That, however, is not the point I want to make. I had asked a legitimate question on why the w/d was not processed within the normal processing time. Support ducked the issue by asking me irrelevant questions. After 2 or so e-mails my accounts at the whole group were locked. They also refused to answer my question by stating that since I had lost my whole balance they do not have to answer my original question.
I kept asking as I felt I was entitled to an answer. I also asked why they decided to lock all my accounts. At first they did not reply on why my accounts were locked but finally they wrote back stating my accounts were still open. This is total BS.
I then asked the forum rep and he replied that my accounts were open. I told him they were locked with a status code of '107'. I am now waiting to see how he comes back but in the meantime I have been banned from all MG games elsewhere including Roxy Palace and Tonybet. I could not gain access to MG games right after my accounts were locked so they must somehow be linked.
Anyone else had similar experiences. Can anyone other than the casinos themselves lock accounts? Can MG do this on its own?