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Mummy's Gold

hbears341

hbears341

Dormant account
CM Veteran (10yr+)
Joined
Apr 5, 2006
Location
Somewhere
Anyone else having trouble with their software? I downloaded today and did the free hour of play and was able to transfer winnings. I was playing for a while, but now when I log in the software shuts down. I have an e-mail into support and their live support is pretty much worthless. I've timed out twice waiting for someone to respond.

This is not a very good first impression for this casino! :o
 
Hi there,

We tried the new type of promo and it generated a huge amount if interest. The downside was that we were not expecting the volumes and also the one or two problems that we discovered while the promo was running increased our queries.

The shut down might be related to the volumes of people htting the server at the same time.

I am sorry your chat timed out. I know it does happen and we are testing and trying new ways of making sure the chat is 100% faultless.

Glad to hear you came right!

If you ever need help PM me and I'll jump in.

Regards,

The Palace Group
 
I was denied the transfer of my freeplay winnings because apparantly wins resulting from doubling on video poker don't count. This seems pretty unfair to me since it's not included in any T&Cs. :eek2: I would have played slots or something if I had known but now I can't access my freeplay account.
 
Hi,

I have your PM and will look into this for you.

The promo is a minumum of 100 bets. A double is not taken as a bet however it is still added to yor winnings.

I'll look into your case and get back to you once you send me your account number.

Chat soon....

The Palace Group
 
Cool - I didn't realise this was a Palace Group casino, and I like the idea of the "One Hour Free Play" promotion... Not because I think I'll make any money (all that bonus/real account nonsense does my head in) just as a challenge to see what I can slot up! I did try it at Captain Cooks, but to no avail (see 'Captain Cooks Comedy thread)..

Gonna go give this a go...

Cheers for the tip off!
 
same thing here

Played for 55 minutes and was down, hit the bonus feature on ladies nightnetting 87.50... so whatthe hell... went for the double, won 3 times so get up to 900 something.... cashin, goes through the palaver of calculating then decides no bonus is eligible. I'd made somewhere in the region of 800 bets by my reckoning... so it appears the double feature inactivates any winnings you may accrue. Ah well.... nearly 200 free bucks but had fun NOT getting them lol:rolleyes:
 
I had fun busting out! :D

Clever move to limit the bet limit to 2.25 - I was intending on a 22.50 hit and run!

I'm amazed that if you placed 800 bets they wouldn't pay you!?

Quote from the Palace guy up there:

"A double is not taken as a bet however it is still added to yor winnings."

I'd look into that! At least I lost out fair and square! :D
 
m1rl1n said:
Played for 55 minutes and was down, hit the bonus feature on ladies nightnetting 87.50... so whatthe hell... went for the double, won 3 times so get up to 900 something.... cashin, goes through the palaver of calculating then decides no bonus is eligible. I'd made somewhere in the region of 800 bets by my reckoning... so it appears the double feature inactivates any winnings you may accrue. Ah well.... nearly 200 free bucks but had fun NOT getting them lol:rolleyes:
Click to expand...

Mine was declined for the same reason but apparantly it's supposed to count as winnings - i've contacted the rep about it. It looks like a more general problem rather than just something that affected my account.
 
Hi all,

I am busy with a few forum members and will keep you posted on things.
Theer are one or two hiccups which I mentioned earlier but I'll look after you all :) and make sure no one who has met all the requirements loses out.

Regards,

The Palace Group
 
upate on my bonus situation...

All I can say... Palace group rep Darran. Truly a legend... found and sorted the problem inside 10 mins and bonus funds already in the account. Fantastic customer service. bonus.:notworthy :notworthy :notworthy :notworthy
Time to go blow that bonus
 
How do you redeem your winnings after play? I made my initial deposit...followed the refresh thing...and nothing...??? Help? I read the T&C's and don't see anything else..unless I didn't read the right ones :lolup: My second venture into bonus money land and I still can't get it right...geez...says I can redeem $200.00 hmmmmmm.......help?:rolleyes:

Had a great time with You Lucky B*st*rd game!:D
 
they are just annoying

I opened my account yesterday...

Played for an hour...WON $1200 on top of the initial $500.

The software says I need to make a $25 deposit to be entitled to the winnings.

Then, on their awful chat, this guy Buyi tells me that I need to deposit $25.. but he wasn't able to explain me what I need to do to cash out.. I spent 2 hours with him not being able to receive respectul and qualified service.

2 hours after the nightmare, (thank god I didn't deposited) All I could learn is that I am only entitled to $200 of the winnings... I need to deposit $25.. and rollover 30... which is not bad.. .BUT.. THEIR REQUIREMENTS ARE SO COMPLICATED.. some games only give you 50% of the requirements.. others 100% others 25%...

To be honest, I've been on the industry for a while. I have never received such a bad service. I felt ripped of. I was willing to make my deposit, but first entered the chat to learn about the restricitions. It has been the most annoying experience I've ever had.

Thats why I like Casinomeister... I do respect ecogra, however sometimes it seems that $500 gets you the right for their logo and they don't do much research on the endorsed site. I already sent my complain to ecogra and see what happens. I will be righting Brian later to see his opinion.

I don't understand howcome an inteligent player can put money on mummysgold.com after what I have experienced. I was shocked on the discrepancies with their software, site and agentes.
 
Very nice 2nd experience with a BONUS! I was e-mailed very quickly mind you, by the casino support on how to withdraw my $200 to play with and it was a very nice experience to have such quick and nice response.

I am into my 2nd day of playing with the funds too! Love that "B*st*rd" game...:D

I'm wondering if anyone has the book for "Bonus Dummies"?:rolleyes:
 
mmm

try going to their chat.

hopefully you will be lucky enough to get Buyi. THAT GUY IS JUST THE BEST AGENT EVER... he probably is being hunted by everyone on the KGC... NOT!!

With all due respect you should check good quality service. If you believe mummysgold.com has good service, I can tell you don't know much of this industry.
 
Hi there,

Please give me a chance to look into what happened with your query and what went wrong with Buyi.

PM me your details and I'll have a look. Our support team has been taking a lot of strain with this promotion due to the volumes and I apologise if the service was not good.
The Palace Group does try and keep all players happy.

Send me your details and let me have a look.

Regards,

The Palace Group
 
Thanks

I do appreciate your concern...

Is not my intention to give you a hard time.

My email was sent as well as my complain to ecogra.

You can check the attachments I sent with Buyis chat as well as the screen shot stating that I needed to deposit $25.

I really appreciate you taking hands on the matter.

I sticked to my word and as I told your staff I will be complaining with Brian and ecogra. When I contacted casinomeister.com it gave me a link for endorsed casinos by ecogra. Honestly I respect and appreciate Brian's work more than ecogra's. Never the less, for the sake of your business you should look into these allegations. When I came to the forum I was surprised to see that there was already a thread about mummyscasino.com

You know how much impact this site has on the industry....

Thanks for your help.
Never the less, I won't deposit there. Trying to stay away from gambling plus the requirement is way to complicated and big.
 
Hi,

I think I actually know the chats you are talking about and I instructed Buyo to immediately send you an email with the correct info and apologies.

Please send me your account number, I want to make sure I stay on top of this.

Regards,

Darran
 
Hello

I have not received an email from Buyi, but its ok.

Look, my intention was not to give you a headache... but my experience was a really dissapointing one.

This is an awesome promotion, which I guarantee and believe has bring lots of activity to your casino. However your staff had to be more prepaired for this and also make sure that everything was in order before launching this.

A casino can change its policies at any time, there is nothing that stops them to. However I recommend you to have people checking the website from head to toe once a policy change happens to make sure no one will complain due to discrepancies.

Regarding the chat service, check on that. Some people might say that most casinos dont offer it or whatever.

Let me tell you what gives me security at an online gambling site.

24-7 chat and phone support: If something gives me security, is that the company I am making business with is availble at any time through both of these methods and ready to answer any question and satisfy my requests.
If they offer 24-7 chat service, and every time you get one there is a problem or you get the message "unavailable" ...&%&$ that... tehy shouldnt offer it in the first place.

I like my emails to be answered with in an hour the tops. Is not that complicated. When a customer finds his answer in the shortest period of time, they feel the are being taken care of and not being ignored.

And also, if I speak with an agent over the phone, I dont like the Mc Donalds order procedure. If I make a question the agent should be able to give me a professional and good answer within second. If you are on hold 5 times in one phone call, it shows me that the guy on the other side just doesnt konw what the hell he is doing.

Thanks for your time...

And consider having a meeting with your staff to get things straigh. I am not depositing though, and my $200 that I can use from my $1200 proffit you can keep. my account is TMGxxxxx
 
Last edited by a moderator:
Hi Watchdog,

Again I am really sorry you have had a dissapointing 1st encounter with us.
I assure you we are doing our best to get the chat/telephone and email asupport turn around times back up to the level we are happy with as I know this is of HUGE importance in our industry as with many others.

Ultimately it shouldn't end up with me interviening but if there are problamatic cases I will always try and resolve any issues.

Your feedback is being taken in a positive light as it is constuctive and appreciated.

I will still send you an email after looking into exactly why your account was not dealt with properly.

Kind regards,

Darran
 
Take out your account number from your last post, Watchdog (if you can still edit) ...

Too many unscrupulous types on the Internet (not that any are here in 'Meister-land :D ) :thumbsup:
 
Nice

I tried speaking with Darran recently, some problems cut off our communication...

I really see that he is making an effort. I am more than positive that he is working on making some changes at mummysgold.com

Is easy.. you must have someone checking on the competition. The Gambling industry has become such a huge monster that if you are not ready, some other company will run over you...

Darran, not only because what you did, is because your attitude that your job should be appreciated there. Someone who takes the time to answer a customers´complains and be on top of what is not working right is the type of employee that must be appreciated, not the usual slacker who sits around chatting on msn and looking at dumb websites...

May be not at this time.. but Mummy's Gold is on the right direction because someone there is on top of things...
 
Last edited by a moderator:
The Watchdog said:
I opened my account yesterday...

Played for an hour...WON $1200 on top of the initial $500.

The software says I need to make a $25 deposit to be entitled to the winnings.

Then, on their awful chat, this guy Buyi tells me that I need to deposit $25.. but he wasn't able to explain me what I need to do to cash out.. I spent 2 hours with him not being able to receive respectul and qualified service.

2 hours after the nightmare, (thank god I didn't deposited) All I could learn is that I am only entitled to $200 of the winnings... I need to deposit $25.. and rollover 30... which is not bad.. .BUT.. THEIR REQUIREMENTS ARE SO COMPLICATED.. some games only give you 50% of the requirements.. others 100% others 25%...

To be honest, I've been on the industry for a while. I have never received such a bad service. I felt ripped of. I was willing to make my deposit, but first entered the chat to learn about the restricitions. It has been the most annoying experience I've ever had.

Thats why I like Casinomeister... I do respect ecogra, however sometimes it seems that $500 gets you the right for their logo and they don't do much research on the endorsed site. I already sent my complain to ecogra and see what happens. I will be righting Brian later to see his opinion.

I don't understand howcome an inteligent player can put money on mummysgold.com after what I have experienced. I was shocked on the discrepancies with their software, site and agentes.
Click to expand...

You had a problem the day before and filed a complaint with eCOGRA the next day??? C'mon now--isn't that a bit over the top? I can't imagine what would happen if everyone acted similarly and bombarded eCOGRA or Bryan in this manner.
 
greedygirl said:
You had a problem the day before and filed a complaint with eCOGRA the next day??? C'mon now--isn't that a bit over the top? I can't imagine what would happen if everyone acted similarly and bombarded eCOGRA or Bryan in this manner.
Click to expand...


What else do you expect this guy to do? He's online for 18 hours a day. To him, a day is a very long time.
 
jajaja

Yes.. my days are long... jajajaja

Really, since I am a compulsive gambler on rehab, my sickness has affected my sleep.

I really enjoy looking around the business...

Someone said its over the top sending a complain to ecogra, which by the way didt help out much. In fact Darran was the one who stepped in and took over the matter. Once again, I do really think he is working to improve his company.

On the other hand, to the person that is worried about my long days. If in one of those long days I get mistreated by some unexperienced, smartass cs representative, I love spending as much time on the chat with them trying to get decent and polite service.

If the industry is being affected by the US goverment that much, I believe the least that can be done will be to offer good quality service. I wouldnt like a senator or governor getting on a chat and experiencing that...

I will try to sleep more and stop posting so much crap...

thx
 
The Watchdog said:
Really, since I am a compulsive gambler on rehab, my sickness has affected my sleep.
Click to expand...

Am I the only one that doesn't get this???

Watchdog--you have now made MANY references to the fact that you have a gambling problem, which you are attempting to address. At the same time, you are working in a gambling environment, continuing to gamble and spending whatever free time you have hanging out at gambling forums.

You may see me as being a bit tough on you, but I simply can't understand where you're coming from.

Last I heard, treatment for a compulsive drinker in rehab does not include working for a distillery, followed by an evening drinking in a bar. Similarly, with drug addiction, rehab would not include working in a pharmacy, followed up with a handfull of pills for a "job well done."

If you're serious about cleaning up your "compulsive gambling," I'd suggest finding a different approach.
 
Very true

Unfortunatelly I really like my job. I am good in what I do and have to learn to live with it.

I don't longer have the urge every payday to go and spend 10 hours on the casino.

Now days I enjoy spending time with my familly, friends and on the evenings, when I am not here posting, you might find me having some drinks with some good friends of mine.

I know I shouldn't be working on the gambling industry or relating with people who gamble. However I do respect a lot the industry. Some people can gamble others can't... I am on the group of people who can't. Never the less, when I am at home with a cup of coffee, relaxing, I don't mind playing some $5 turbo tourneys at poker time. Or check out some good poker games.

Black Jack was the bitch that screw me up... Also the Costa Rican way of life...
 
greedygirl

"Am I the only one that doesn't get this???"

"Watchdog--you have now made MANY references to the fact that you have a gambling problem, which you are attempting to address. At the same time, you are working in a gambling environment, continuing to gamble and spending whatever free time you have hanging out at gambling forums."


Amen !!!!

I'm with you greedygirl. :confused:
 
Maybe some reverse thinking is needed. To rehab on compulsive gambling does not necessarily mean that you have to be totally detached from the industry simply because it had been a large part of your everyday life in the past. For example, a person formerly hooked on drugs would take 'methadone' (I am not sure whether this is still being used) which gives a bit of the 'drug feeling' but is actually not a real drug.

For watchdog, if he still works in this industry,likes what he is doing but doesnt have the compulsion to BET then that's good for him. Many of our gambling instincts are inborn and cannot be eliminated easily so if his work and his participation in this forum constitute a sort of 'methadone' he should be congratulated.
 
Chuchu...

Exactly what I was trying to say...

Now I enjoy more spending time at the meister's site and trying to give some to this great industry with my humble opinion.

I am still involved with gambling, however I don't have the urge to wager my salary on football season or in endless casino nights.

Compulsive gamblers shouldn't hate the industry or casinos, just learn that they can't gamble as others.
 
Slotster! said:
I had fun busting out! :D

Clever move to limit the bet limit to 2.25 - I was intending on a 22.50 hit and run!
Click to expand...
Back on topic for a moment - does anyone know if this 2.25 limit applies to ALL games or just slots?
I guess it's only slots - because it wouldn't make much sense for Roulette, BlackJack or other card games. Or are these games not available in the free play session?
Help please!

I understand where The Watchdog is coming from. I too am a compulsive gambler, but luckily I can control it, as most of you know. I totally get the poker thing - that game is evil! And BlackJack too - for a game with a very low house edge it is an amazing killer. :mad:
 
KasinoKing said:
Back on topic for a moment - does anyone know if this 2.25 limit applies to ALL games or just slots?
I guess it's only slots - because it wouldn't make much sense for Roulette, BlackJack or other card games. Or are these games not available in the free play session?
Help please!
QUOTE]

I just finished my free $500 play, busted, of course.:o
I started with slots, the limit was 2.25. As I had 20 min. left, I finally discovered Roulette & Co - the icons were pretty hard to notice. (Maybe it was my excitement:eek: ).
Anyway, the limit was $2, so I tried to cover almost every number and between, didn't help me.:mad:
Click to expand...
 
I played 3 card

Placing a $10 bet on the pair plus and $5 on the ante worked


30 minutes later after hitting a pair of straight flushes my balance was at $800...

I finished with $1700... 12 hundred proffit... its a shame you can only keep $200 jejejej
 
KasinoKing said:
Well, I've decided to have a go at this 'free $500 for an hour' promo!

Anyone got any tips on the best way to ensure you get $200 up?? :p
Click to expand...

Roulette is very slow, doesn't pay to play. Ladies' Nite, Spring Break, Thunder and Bush Telegraph(or whatever it's called) were generous, I managed to make 90, but other slots didn't pay much, at least for me. And not much slots choice. :rolleyes:
 
silcnlayc said:
Yep, play the Lucky B*st*rd game..for $2 a pop...hit bonus round and you're on your way! (Hit it twice) ..just luv that game :D
Click to expand...
Well I tried using that game - first time I've ever played it. It's certainly named right, you have to be extremely lucky cos it's a b'stard!
Obviously un-random, I only got 3 all black wins in 180 spins - no hope of getting 3 in a row unless the un-random software decides to chuck one in. :mad:
Anyway, played for 15 mins & lost about $70.
So then I switched to Tomb Raider.... I wish I'd stuck with the B'stard!
Must have done about 500 spins with NO free-spins feature :eek:
Did try a bit of 3-card poker as well, but no luck there either & I bust out with 20 minutes time left. :(

This was the first time I've ever tried one of these bonus offers; I have to say it was disappointing (obviously) and for me had the exact opposite effect to what the casino wants - it really put me off wanting to join Mummy's Gold.
Not only because I lost $500 in 40 minutes at lowish stakes, but also because it has to be played in the 'flash' software. If I was a newbie who had never played Microgaming before I would be very unimpressed.
 

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