Mummy's Gold

Anyone else having trouble with their software? I downloaded today and did the free hour of play and was able to transfer winnings. I was playing for a while, but now when I log in the software shuts down. I have an e-mail into support and their live support is pretty much worthless. I've timed out twice waiting for someone to respond.

This is not a very good first impression for this casino!

 

Nevermind....got it all worked out finally!

 

Hi there,

We tried the new type of promo and it generated a huge amount if interest. The downside was that we were not expecting the volumes and also the one or two problems that we discovered while the promo was running increased our queries.

The shut down might be related to the volumes of people htting the server at the same time.

I am sorry your chat timed out. I know it does happen and we are testing and trying new ways of making sure the chat is 100% faultless.

Glad to hear you came right!

If you ever need help PM me and I'll jump in.

Regards,

The Palace Group

 

I was denied the transfer of my freeplay winnings because apparantly wins resulting from doubling on video poker don't count. This seems pretty unfair to me since it's not included in any T&Cs. I would have played slots or something if I had known but now I can't access my freeplay account.

 

Hi,

I have your PM and will look into this for you.

The promo is a minumum of 100 bets. A double is not taken as a bet however it is still added to yor winnings.

I'll look into your case and get back to you once you send me your account number.

Chat soon....

The Palace Group

 

Cool - I didn't realise this was a Palace Group casino, and I like the idea of the "One Hour Free Play" promotion... Not because I think I'll make any money (all that bonus/real account nonsense does my head in) just as a challenge to see what I can slot up! I did try it at Captain Cooks, but to no avail (see 'Captain Cooks Comedy thread)..

Gonna go give this a go...

Cheers for the tip off!

 

Hey Slotser,

Let me know how it goes. It is unique, you are almost in control of you own bonus amount...

Good luck!

The Palace Group

 

I won 200 at the Cooks 1 hour thingy, but never deposited after reading a few bad reports about them here.

I'm gonna give this one a go though.

 

same thing here

Played for 55 minutes and was down, hit the bonus feature on ladies nightnetting 87.50... so whatthe hell... went for the double, won 3 times so get up to 900 something.... cashin, goes through the palaver of calculating then decides no bonus is eligible. I'd made somewhere in the region of 800 bets by my reckoning... so it appears the double feature inactivates any winnings you may accrue. Ah well.... nearly 200 free bucks but had fun NOT getting them lol

 

I had fun busting out!

Clever move to limit the bet limit to 2.25 - I was intending on a 22.50 hit and run!

I'm amazed that if you placed 800 bets they wouldn't pay you!?

Quote from the Palace guy up there:

"A double is not taken as a bet however it is still added to yor winnings."

I'd look into that! At least I lost out fair and square!

 

Mine was declined for the same reason but apparantly it's supposed to count as winnings - i've contacted the rep about it. It looks like a more general problem rather than just something that affected my account.

 

Hi all,

I am busy with a few forum members and will keep you posted on things.
Theer are one or two hiccups which I mentioned earlier but I'll look after you all and make sure no one who has met all the requirements loses out.

Regards,

The Palace Group

 

upate on my bonus situation...

All I can say... Palace group rep Darran. Truly a legend... found and sorted the problem inside 10 mins and bonus funds already in the account. Fantastic customer service. bonus.:notworthy :notworthy :notworthy :notworthy
Time to go blow that bonus

 

I agree - got to give the guy credit!

I had a few minor niggles a few months ago, and he was on the case and sorted within no time - exactly as CS should be!

Kudos!

 

How do you redeem your winnings after play? I made my initial deposit...followed the refresh thing...and nothing...??? Help? I read the T&C's and don't see anything else..unless I didn't read the right ones My second venture into bonus money land and I still can't get it right...geez...says I can redeem $200.00 hmmmmmm.......help?

Had a great time with You Lucky B*st*rd game!

 

they are just annoying

I opened my account yesterday...

Played for an hour...WON $1200 on top of the initial $500.

The software says I need to make a $25 deposit to be entitled to the winnings.

Then, on their awful chat, this guy Buyi tells me that I need to deposit $25.. but he wasn't able to explain me what I need to do to cash out.. I spent 2 hours with him not being able to receive respectul and qualified service.

2 hours after the nightmare, (thank god I didn't deposited) All I could learn is that I am only entitled to $200 of the winnings... I need to deposit $25.. and rollover 30... which is not bad.. .BUT.. THEIR REQUIREMENTS ARE SO COMPLICATED.. some games only give you 50% of the requirements.. others 100% others 25%...

To be honest, I've been on the industry for a while. I have never received such a bad service. I felt ripped of. I was willing to make my deposit, but first entered the chat to learn about the restricitions. It has been the most annoying experience I've ever had.

Thats why I like Casinomeister... I do respect ecogra, however sometimes it seems that $500 gets you the right for their logo and they don't do much research on the endorsed site. I already sent my complain to ecogra and see what happens. I will be righting Brian later to see his opinion.

I don't understand howcome an inteligent player can put money on mummysgold.com after what I have experienced. I was shocked on the discrepancies with their software, site and agentes.

 

Very nice 2nd experience with a BONUS! I was e-mailed very quickly mind you, by the casino support on how to withdraw my $200 to play with and it was a very nice experience to have such quick and nice response.

I am into my 2nd day of playing with the funds too! Love that "B*st*rd" game...

I'm wondering if anyone has the book for "Bonus Dummies"?

 

mmm

try going to their chat.

hopefully you will be lucky enough to get Buyi. THAT GUY IS JUST THE BEST AGENT EVER... he probably is being hunted by everyone on the KGC... NOT!!

With all due respect you should check good quality service. If you believe mummysgold.com has good service, I can tell you don't know much of this industry.

 

Hi there,

Please give me a chance to look into what happened with your query and what went wrong with Buyi.

PM me your details and I'll have a look. Our support team has been taking a lot of strain with this promotion due to the volumes and I apologise if the service was not good.
The Palace Group does try and keep all players happy.

Send me your details and let me have a look.

Regards,

The Palace Group