Hello
I have not received an email from Buyi, but its ok.
Look, my intention was not to give you a headache... but my experience was a really dissapointing one.
This is an awesome promotion, which I guarantee and believe has bring lots of activity to your casino. However your staff had to be more prepaired for this and also make sure that everything was in order before launching this.
A casino can change its policies at any time, there is nothing that stops them to. However I recommend you to have people checking the website from head to toe once a policy change happens to make sure no one will complain due to discrepancies.
Regarding the chat service, check on that. Some people might say that most casinos dont offer it or whatever.
Let me tell you what gives me security at an online gambling site.
24-7 chat and phone support: If something gives me security, is that the company I am making business with is availble at any time through both of these methods and ready to answer any question and satisfy my requests.
If they offer 24-7 chat service, and every time you get one there is a problem or you get the message "unavailable" ...&%&$ that... tehy shouldnt offer it in the first place.
I like my emails to be answered with in an hour the tops. Is not that complicated. When a customer finds his answer in the shortest period of time, they feel the are being taken care of and not being ignored.
And also, if I speak with an agent over the phone, I dont like the Mc Donalds order procedure. If I make a question the agent should be able to give me a professional and good answer within second. If you are on hold 5 times in one phone call, it shows me that the guy on the other side just doesnt konw what the hell he is doing.
Thanks for your time...
And consider having a meeting with your staff to get things straigh. I am not depositing though, and my $200 that I can use from my $1200 proffit you can keep. my account is TMGxxxxx