i AM worried because it looks like they might be busto tbh
Just incredibly INCOMPETENT, not bust.
Customers got VERY angry over the rash of SEVERE problems recently, and this started the rumour that they were going under. Unfortunately, the problems all lead to customers being unable to access their funds for extended periods of time, and promises not being met. When things went wrong, their assurances have not been supported by the facts.
You should have got the cheque by now, and they have done this to me before. After two weeks of chasing & getting lied to with "all is OK, it might be delayed in the post, give it time....." I discovered that they had NEVER sent it in the first place. They had implemented a "secret" policy change, told no-one, not even their support agents it seems, so whilst they were waiting for me to update some documents because of the new policy, support were NOT telling me I had to send them, they were telling me to wait & the cheque will arrive soon.
It would be worth finding out if this is what has happened in your case. Do NOT believe support if they try the "it is in the post" line, as if everything went as it should, you would have received it by now.
Remember that they have "form". Way back when they were telling all their US customers that their funds were secure, and that the ONLY change was that they could no longer use Neteller for gambling transactions. US customers had no other use for Neteller, thus started withdrawing funds. For MONTHS Neteller lied to everybody, saying that delays were due to th sheer volume of requests for withdrawals, and that they were being processed, and eventually customers would get their money. After a few months, they were rumbled. They no longer HAD the funds!! The DoJ had frozen their accounts, and they were processing NO withdrawals whatsoever for US customers. It took over a year to sort the mess out, and for MOST, not all, US customers to recover their funds.
This high profile incident STILL results in "guarded trust" of Neteller, as we know they are PREPARED to do something "dishonest" like this in certain situations, so any problems that result in money being unavailable, or disappearing without logical cause, leads to speculation that another such "situation" has arisen, and Neteller are bluffing their way out of a crisis.
In this case, the rumour is that they don't have the money to underpin their liabilities, so are using stalling tactics to hide this. The most likely explanation though, is that they have REALLY screwed up this major upgrade, and are now suffering the consequences because they keep saying nothing is wrong, when it clearly is.
maybe thats why peeps are waiting i also see that they are down to
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