Just submitted my first withdrawal request with them this morning. I had to submit a ton of documents, more than any other casino I've requested a withdrawal from. Not a huuuge deal, the rep was super helpful and kind.
It's been about 5 - 6 hours and they haven't been reviewed yet, again not a huge deal, I'm just used to having my documents verified within an hour.
I asked to lock my withdrawal and it seems this is only available for selected players? Maybe only verified players? She didn't say why, just said it's not available to all players. I thought that was a bit odd. How does one become a 'selected' player?