linda7
Non-Gambler
- Joined
- Apr 12, 2002
- Location
- Brooklyn, NY
Since everyone usually only posts when they have bad experiences with casinos, I figured I would start a thread giving praise to Louise from Rushmore Casino. I have had more than my share of losing large amounts of money, being stiffed completely, and waiting forever to get paid. I was starting to get disgusted with every casino, felt this industry was never going to get any better, and was seriously considering quitting altogether.
Then I signed up at Rushmore. I lost my first deposit of $100 plus the SUB. Yesterday, Saturday, I went back in, deposited $50 and took a 50% bonus. I met the WR's, and had my account up to over 1400.00. Normally, I would NEVER cash out such a small amount of money, but I decided I was going to break my bad streak and take the win. I tried to withdraw, but received a message regarding the Faxback Form. I called support, they told me to print out the form, and fax it back to them with my documents. I did as instructed, and after I sent the fax, I called to make sure they could read the numbers on my visa card (silver numbers, on a silver card...brilliant card designers..lol). Louise was the person who answered the phone when I made this second call. With me on the phone, she went through my documents, said they were approved, and I could go ahead with my withdrawal. She also stated she would keep an eye on my account and try to credit me as quickly as possible.
I did my withdrawal, using "usemywallet", and the money was in my Quicktender account within SIX MINUTES!!! I am playing online for a long time, and have never experienced such outstanding support ever!!!
I have read other posts where people were also paid very fast with Louise's help. This Lady is the breath of fresh of air this industry desperately needs. I suggest other casinos take heed, and learn from her on how to take care of your players. By the way, did I tell you I did the withdrawal at 7pm my time, and it was 2am Louise's time! She was still in the office working, and was going to be there for at least 3 more hours verifying documents.
LOUISE, I APPLAUD YOUR DEDICATION TO THIS INDUSTRY. YOU ARE AN AMAZING LADY. THANK YOU FOR BEING SO HELPFUL AND KIND. YOU HAVE RESTORED MY FAITH IN ONLINE CASINOS, AND WILL BE A LOYAL PLAYER OF RUSHMORE, CHERRY, AND OASIS FOR A LONG TIME TO COME. KUDOS LOUISE!
Then I signed up at Rushmore. I lost my first deposit of $100 plus the SUB. Yesterday, Saturday, I went back in, deposited $50 and took a 50% bonus. I met the WR's, and had my account up to over 1400.00. Normally, I would NEVER cash out such a small amount of money, but I decided I was going to break my bad streak and take the win. I tried to withdraw, but received a message regarding the Faxback Form. I called support, they told me to print out the form, and fax it back to them with my documents. I did as instructed, and after I sent the fax, I called to make sure they could read the numbers on my visa card (silver numbers, on a silver card...brilliant card designers..lol). Louise was the person who answered the phone when I made this second call. With me on the phone, she went through my documents, said they were approved, and I could go ahead with my withdrawal. She also stated she would keep an eye on my account and try to credit me as quickly as possible.
I did my withdrawal, using "usemywallet", and the money was in my Quicktender account within SIX MINUTES!!! I am playing online for a long time, and have never experienced such outstanding support ever!!!
I have read other posts where people were also paid very fast with Louise's help. This Lady is the breath of fresh of air this industry desperately needs. I suggest other casinos take heed, and learn from her on how to take care of your players. By the way, did I tell you I did the withdrawal at 7pm my time, and it was 2am Louise's time! She was still in the office working, and was going to be there for at least 3 more hours verifying documents.
LOUISE, I APPLAUD YOUR DEDICATION TO THIS INDUSTRY. YOU ARE AN AMAZING LADY. THANK YOU FOR BEING SO HELPFUL AND KIND. YOU HAVE RESTORED MY FAITH IN ONLINE CASINOS, AND WILL BE A LOYAL PLAYER OF RUSHMORE, CHERRY, AND OASIS FOR A LONG TIME TO COME. KUDOS LOUISE!