Question Looking for help

[thebigs]

Hi Folks,

I have been playing Thunderstruck 2 at a casino on quickfire.
Playing away happily and then all of a sudden during a spin it the screen turned black and started to reload.Ive seen this before when it gives you the thunderstorm bonus. The only difference is that it just would not load. Spoke to the CS and they helped as much as they could but after trying cleaning the cache and different browsers the problem still exists.
So its been 2 1/2 hours now and still frozen.
Any suggestions please.

 

[thebigs]

Been over 8 hours and the slot is still stuck.CS at casino have been great trying everything but still no joy.
Every other slot is working grand.
Please please please is there anyone that can help find a solution.

 

[Igor82]

if its QF its all browser based - you cant just delete cookies you need to clear your entire cache as the file might be stuck in download (thinking its downloaded but it wouldn't be)

it sure is strange tho - ive never come across this

 

[dunover]

It does happen on QF with crappy slow internet connections.
What happens is that if you don't have the game cached for that particular site, the base game loads and runs, but doesn't load the features in the background, so when you get one it starts the loading process again. This often stalls and you need to refresh the page and then it will usually work, but sometimes the screen will stay black and then you'll hear the sounds of the feature being played out 'blind'. You simply have to wait or keep refreshing it, it usually works eventually.

 

[chayton]

Well it's a long shot, but you could also try clearing your flash cache and cookies.

If you go to this url

You do not have permission to view link Log in or register now.

Wait for a minute while it loads any cached items and you can go through and see what there is - personally I just delete everything, it's amazing how much garbage will accumulate in there.

 

[Full tilt]

Can you play TS2 at the casino you are playing at on a mobile phone instead?
I play TS2 at various casinos, it freezes up after a few spins almost every time when I play on my iPad regardless of what site I am playing at, but if I switch to my iphone the game plays flawlessly for an hour or more.

 

[brianmon]

It happened to me a couple of hours ago at Leovegas. i tried everything to sort it, cleared cache and cookies, rebooted. i even tried logging in on a different computer.
The CS logged into my account, and it was fine. so i tried again, still a blank screen. eventually i had the rep log into my account and take a spin, just to clear the wildstorm result. after that it loaded fine.
until after a few spins i got 3 scatters and it wouldn't load the bonus screen. but that cleared after exiting and reloading the game.

 

[rockycatt]

if its a bonus that hasn't triggered yet why not tell live help that you are going to use another computer and play it out from a different lap top or pc just get it cleared first

 

[thebigs]

CS have to play a spin from there end and thanks to Brianmon for his post or i would still be trying to find out the solution.
Happened again after about 10 spins and had to go through CS again but hopefully will suss out the problem
I dont have another pc or phone so will just have to wait and see.

 

[brianmon]

And it's just happened again. different computer and even different internet service provider