I know the site and there sister sites, I stooped playing when they had a majour rule change, I sometimes have an odd deposit at slotaway but even thats been some time,
Its sounds like you had a games delay, You can go into your history and see what money has been took and won,
I can tell you that on a good few occasions my wins have not been added from this group, Eventually it did but took about 20 minutes,
ooks like it wasnt calculating fast enought and albeit it showed the origanal win after the free rounds have finished, It detucted the diffrence from what the actuall win box stated, But as it was a free spin round the server should of known the complete win and not part of it,
Lets say you had 100, bet 1 and win 20 but win box shows 10, You may see 10 get took of but the origanal 10 that did not show up may not of been added, So balance still 99, 109 back to 99, But in reality you should of been seeing the hole win 119, But I am sure this would be later added to balance,
It seems that they have still not bothered to correct theses things, As I said check the games history, It might not show the actuall winat that time if its messed up, and get mixed in with a later time line
As with contacting any one its best to message them, Live help is useless, I do not think any rep from any of there casino's have ever been on here,
Maybe the boss will know if any of them have signed up from that umbrealla
Bet UK . I was playing cash wizard . Every so often when I recieved the free games bonus and got a win on my first spin then it was showing my free spin winning as minus what ever the amount was then the winnings from the remaining spins would bring it back to zero then any winnings from last few spins would show as a positive value . At the end of the free spins it would say in the winnings box say £8 but The end of spins message would pop up and say congrats you've won £25 which it adds to your balance before you go back to normal gameplay so didn't think anything of . I had been playing for a good few hours so had maybe 5 out of 15 of free games where this happened (the rest were fine ) after another of these happened I just happened look at my balance while it was spinning my first shot in normal play after that bonus and it Took £14.57 off my balance . My stake was set at £1 per spin !! So il quickly screen shotted it. I contacted them straight away and they said they would look into it and get back to me. I withdrew my money after that . Next day i reversed that back as I wanted a wee play. I built up a nice wee balance on other games then decided to go back to cash wizard . There is 10 different occasions where the bonus games was sayin minus then every time the first play in normal game mode after that would take a larger amount off my balance than a pound . There's one that takes £4 , one £7 another one is £11 a few around £9 and another few. I have screenshot evidence of all of this. Screenshotted the screen on last spin in free games so it shows my balance previous then screenshotted the new balance with the free games money added then screenshotted the normal first play after that while the reels are spinning so I you can see how much they took off me each time . Also shows you the time displayed on the screen . So I have about 50 odd images of proof for this happening
Who am I best to contact about this?
Has anyone heard of anything like this before ??