I received a promotional email from Ladbrokes offering a free chip and welcome bonus. In the T&C it says that the free chip is valid only for residents of UK and Ireland but since I already installed the casino I decided to give it a try. Made an initial deposit and requested the welcome bonus. Busted on the deposit but the bonus never arrived. I wanted to contact support but there is no livechat available. Wrote a mail and after some time I got an answer "We forwarded your query... blahblah... thank you for the patience". I wrote another mail complaining about non-customer-friendly customer support and the next day a similar mail arrived: "Your query has been raised with the promotions team for investigation - you will be informed within 24 hours if the bonus can be credited". Investigation needed for issuing a welcome bonus? That topped everything I experienced so far in online casinos. Very disappointing experience.
Cheers Balky
Cheers Balky