shanetospin
Full Member
- Joined
- Jul 9, 2011
- Location
- England
So I just had an Email from Ladbrokes see below- I suppose at least they have told me, but on the other hand in my opinion it shows just how unreliable they are in another aspect of service they provide. Has anyone else who has a Ladbrokes account had this same email??? and what are your thoughts on this?
Dear Shane,
We have identified that a number of our customers have had their customer I.D. and password details passed on to parties that we work with and unfortunately your account is one of the accounts affected. We would like to apologise for any inconvenience or concern this causes.
Naturally Ladbrokes takes any breach of security extremely seriously and we have taken a number of measures to protect customers including informing the UK Data Commissioner and Gibraltar Data Protection Commissioner.
Whilst we do not believe that any customer account has been compromised as a result of a breach, to ensure your continued security and peace of mind you may choose to change your password next time you log into your account. To do so follow these simple steps:
1) Login to your account using your existing username and password.
2) Go to the “My Account” section by clicking the header in the top right-hand corner.
3) A pop-up will appear showing your account section; choose “Password” from the tabs along the top of this screen.
4) Once complete you will receive confirmation that your password has been successfully changed.
If you have any comments or would like to discuss this matter further, our Customer Care team will be happy to help and can be reached on 0800 731 6191.
Finally, we’d like to take this opportunity to apologise again.
Customer Care,
Ladbrokes
Dear Shane,
We have identified that a number of our customers have had their customer I.D. and password details passed on to parties that we work with and unfortunately your account is one of the accounts affected. We would like to apologise for any inconvenience or concern this causes.
Naturally Ladbrokes takes any breach of security extremely seriously and we have taken a number of measures to protect customers including informing the UK Data Commissioner and Gibraltar Data Protection Commissioner.
Whilst we do not believe that any customer account has been compromised as a result of a breach, to ensure your continued security and peace of mind you may choose to change your password next time you log into your account. To do so follow these simple steps:
1) Login to your account using your existing username and password.
2) Go to the “My Account” section by clicking the header in the top right-hand corner.
3) A pop-up will appear showing your account section; choose “Password” from the tabs along the top of this screen.
4) Once complete you will receive confirmation that your password has been successfully changed.
If you have any comments or would like to discuss this matter further, our Customer Care team will be happy to help and can be reached on 0800 731 6191.
Finally, we’d like to take this opportunity to apologise again.
Customer Care,
Ladbrokes