rommie
Newbie member
- Joined
- Mar 5, 2014
- Location
- the Netherlands
Hi all,
Last weekend I joined karjala. I found them through here, because they are accredited. I deposited by creditcard (mastercard). I made the wagering requirements, and played on. On Sunday I reversed the withdrawal *don't do that... haha. But at Monday morning 7 am I made the withdrawal, and never touched it again.
Yesterday I started to contact live help, but I never get anyone in the chat. In the beginning the time is under 30 minutes, then I wait and wait, and get timed out. When I login I got a message it is under 35 minutes, then later 50.
Later that day I contacted Luckysox *karjala kasino rep., trough the forum.
I asked about documents, do I have to send them, because from the casino I didn't get any mails. Only the mail that withdrawal has been made.
This morning Luckysox told me I can't withdraw trough mastercard?! Strange that is the only option they gave me. But no mail from the casino yet. So I tried to login, and hit the deposit option. Suddenly I got an Error message: "Due to current policy, you are currently not allowed to perform this type of transaction. For further assistance, please contact support."
Well I did, and again under 35 response time, but no one comes in the chat. Again timed out. I am feeling worried, and I think a accredited casino could do better then that.
I hope someone can help me with this!
Oh yeah, I contacted them by mail (online form), but that doesn't work. Message wouldn't send. :-( Tried chrome and firefox browser.
Last weekend I joined karjala. I found them through here, because they are accredited. I deposited by creditcard (mastercard). I made the wagering requirements, and played on. On Sunday I reversed the withdrawal *don't do that... haha. But at Monday morning 7 am I made the withdrawal, and never touched it again.
Yesterday I started to contact live help, but I never get anyone in the chat. In the beginning the time is under 30 minutes, then I wait and wait, and get timed out. When I login I got a message it is under 35 minutes, then later 50.
Later that day I contacted Luckysox *karjala kasino rep., trough the forum.
I asked about documents, do I have to send them, because from the casino I didn't get any mails. Only the mail that withdrawal has been made.
This morning Luckysox told me I can't withdraw trough mastercard?! Strange that is the only option they gave me. But no mail from the casino yet. So I tried to login, and hit the deposit option. Suddenly I got an Error message: "Due to current policy, you are currently not allowed to perform this type of transaction. For further assistance, please contact support."
Well I did, and again under 35 response time, but no one comes in the chat. Again timed out. I am feeling worried, and I think a accredited casino could do better then that.
I hope someone can help me with this!
Oh yeah, I contacted them by mail (online form), but that doesn't work. Message wouldn't send. :-( Tried chrome and firefox browser.
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